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Barony Castle Hotel, Peebles

Eddleston, Peebles, EH458QW, UK

Guest Reviews

Overall Guest Rating

89%

John Cant said...

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Stayed 20th March 2024

Absolutely fantastic stay. My daughter and I had a lovely family room. Lovely wee pool with heated loungers. The staff were amazing. We were celebrating my daughters birthday and the restaurant staff made her a beautiful birthday plate and sang happy birthday to her.

Elizabeth Bond said...

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Stayed 19th March 2024

A very enjoyable stay. Reception & dining room staff were extremely efficient and pleasant. Room adequate and clean.

A guest said...

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Stayed 13th March 2024

This was my second time staying here, albeit with my friends four legged companion. Staff were exceptional in their presentation and as a guest were polite and eager to help. Will certainly be back hopefully with better weather than we experienced. Small critique was the rooms were looking rather tired, although I have to say this was not a problem as felt comfortable having the dog with us.

Robert Brown said...

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Stayed 20th February 2024

Excellent hotel

Morag Fleming said...

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Stayed 14th February 2024

Fabulous couple of night here. Staff were friendly and the food was outstanding

Janine Hardie said... Hotel has replied

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Stayed 27th December 2023

Stayed here before and as usual staff very friendly and service very good. Lovely relaxed lounge area. Food very good and breakfast were quality with plenty options. Will definitely stay again.

Hotel reply...

Dear Janine, Thank you for taking the time to give a review of your stay here. I am delighted to hear that you have returned to stay with us again and we maintained a high standard which met your needs. I will be sure to let Chef know that you enjoyed our meal. We will look out for you coming again in the future. Kind regards, Hannah.

A guest said... Hotel has replied

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Stayed 28th October 2023

Quick checkin, room ready. On top floor with walkin shower as requested and the room nicely decorated, clean n spacious. Good service over the few days with staff heplful n friendly. Stayed on DBB basis and food excellent, plenty choice n cooked to good standard. Pool and spa relaxing. Lovely calm, quiet atmosphere in hotel which we love having stayed here many times and already have our next returned planned.

Hotel reply...

Thank you for taking the time to give a review of your stay. I am glad that you were able to get into your room quickly, we always allow guests to check in early if the room is ready. I am delighted that you liked your room and found the staff to be helpful and friendly. I will be sure to let the Chefs know that you found the food to be excellent and that there was plenty choice. We look forward to having you return with us in the future, if there is anything we can do to make your stay better please let us know. Many thanks, Hannah.

Fay Gray said... Hotel has replied

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Stayed 8th October 2023

Booked for a special anniversary with prosecco on arrival. We do do feel Barony Castle does NOT live up to it's 4* rating. Hotel is very dated and tired, needing tlc, carpets replaced and a lick of paint. Our room was spacious and tidy, but definitely not a quality bed! Wine was in room on arrival. We had dinner the first night, tried to book for 6.30pm but were told it would need to be 6pm or much later, took 6pm. We were the only ones in the restaurant til a coach of OAP's arrived about 7!! If we had know that the hotel receives 2/3 coaches for overnight stays every day, we would never have booked here. Dinner was nice although not huge portions. I had to send my soup back as was just lukewarm but came back hot. My dessert of raspberry tmisu tasted nice but was like eating a biscuit, very crunchy not soft and smooth. I ate about half then gave up, I did point this out to the waitress who informed me that they have had complaints about it but the kitchen choose to ignore said complaints. Nor was any offer of taking the dessert off our bill forthcoming. My coffee afterwards also had to be sent back...twice as was cold, we waited a very long time for them. We ate out the 2nd night. Breakfast was buffet style obviously for ease and to accommodate the large coach parties, but it was disappointing and for a 4* we had expected it to be cooked to order. If the Premier Inn can do it.....? Just saying! I had sat my bottle of prosecco out the way as I had only drank half of it but on returning to our room on our 2nd day discovered housekeeping had thrown this out. I did go to Reception to complain and was told he would sort something out, but nothing materialised. It's too expensive for what you actually get and the surroundings are not up to par and with bus tours....no thank you, will not be back and would not recommend.

Hotel reply...

Thank you for taking the time to write a review following your stay with us at Barony Castle Hotel. I cannot apologise enough about the issues you had in the restaurant. This is not typical of the kitchen and we will most certainly be looking into this immediately. With regards to the hotel being tired, we do have a refurbishment program in place and are working hard to update and refresh rooms and public areas. Unfortunately, this is a slow process but we will not give up until we have achieved our goal. I am also very sorry about the Prosecco being taken from your room. Again, I will be investigating this and asking why reception didn't resolve quickly. I shall also let the housekeeping department know your comments on the toilet paper. As for the groups, we do welcome a number of groups to the hotel. This is something most hotels now need to offer to ensure they fill their rooms. I am sorry this was an issue for you however, I am not sure that I can rectify this as these groups are important to the hotels occupancy over the year. I am going to take all your comments to our directors and we will discuss them in full to see where we can make immediate changes to ensure guests have a positive experience when they stay with us. I hope you will allow us the chance to welcome you back some time in the future to let you see how we have taken your comments into account. With kindest regards and best wishes,

A guest said... Hotel has replied

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Stayed 16th October 2023

Hotel, staff and meals were excellent. Issue with continuous irritating noise that made sleeping soundly a problem..maintenance couldn't find the cause...only thing that spoilt the break.

Hotel reply...

Thank you for taking the time to give a review of your stay. I am delighted to hear that you found all aspects of your stay to be excellent except for the noise in your room. We have spoken to maintenance since and currently it is still assumed to be the noise from the lift but we are looking at ways to prevent this affecting future guests stay. We hope that you will return in the future. Many thanks, Hannah.

Sheila Irvine said... Hotel has replied

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Stayed 15th October 2023

Really enjoyed our stay at the Barony Castle Hotel. We went for a 2 night DBB break to celebrate my husband's birthday. The room was very nice and roomy. Towels changed both days though we didn't ask. The breakfast was buffet and not as hot as we wd like but plenty of choice. Dinner in the evening was lovely and enjoyed both meals. Made use of the pool, jacuzzi and sauna, lovely and relaxing. All staff were very friendly and seemed happy to help. Would definitely recommend this hotel if you're looking to get away from.it all

Hotel reply...

Thank you so much for taking the time to give a review of your 2 night break for your husband's birthday. I am very glad to hear that you found the room to be nice and roomy, and that you enjoyed your evening meals. It is good that you were able to make use of the leisure facilities and found them to be lovely and relaxing. I will be sure to let the staff know that their hard work is recognised, they all try their best to make sure that our guests have an excellent stay. I am sorry that you did not find the breakfast to be warm enough, had you let a member of staff know we would have happily cooked a fresh plate for you from the kitchen. We are delighted that you would recommend this hotel and hope that you return and stay with us again in the future. Many thanks, Hannah.

Isabella McGrow said... Hotel has replied

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Stayed 8th October 2023

We found the two nights dinner bed and breakfast excellent value and thoroughly enjoyable. The only down side was that the shower over the bath did not work very well. Scalding hot or cold. I would recommend asking for a rubber mat too.

Hotel reply...

Dear guest, Thank you for taking the time to give a review of your stay here at the hotel. I am delighted to hear that you were able to enjoy a two night stay, finding it to be of excellent value. I hope that the weather allowed you time to explore the grounds and see the Polish Map as well. I am sorry to hear that you had difficulties regarding the bath/shower temperature and required a rubber mat. For future stays, please do not hesitate to let a member of staff know as both of these could have been fixed very easily by any staff member. We hope that you will come and stay with us again in the future. Many thanks, Hannah.

Katrina Young said... Hotel has replied

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Stayed 5th October 2023

Stayed for a couple of nights midweek. On arrival we booked in for our evening meal. Unfortunately the times remaining were either early evening or later. It was the same for our second night. I assume this was due to the coach parties. Would contact them and booked ahead if you like the popular times. The staff were very friendly and helpful. The pool was closed on our arrival day but thankfully opened up the next day. The food was very good

Hotel reply...

Good evening, Thank you for taking the time to give a review of your stay. I am very glad that you found the staff to be very friendly and helpful, they will be delighted to hear. Our hard working Chefs will also be happy to hear that you found their food to be very good. I apologise for the the pool being closed, sadly essential maintenance was required but I am glad that you were able to make use of it. We would always recommend booking your dinner times in at time of booking or ASAP once you have booked. We hope that you decide to stay again in the future. Many thanks, Hannah.

charles collins said... Hotel has replied

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Stayed 29th September 2023

First class stay from start to finish. hotel was spotless , staff very plesant, heipful and attentive , Food in resturant was amazing and very reasonably priced , breakfast buffet was superb with lots of hot food and choices for all preferences . Will definatley be back .

Hotel reply...

Thank you so much for your positive review, I will be sure to let all of the staff know that you had such an enjoyable stay. We look forward to returning you in the future. Many thanks, Hannah.

A guest said... Hotel has replied

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Stayed 29th September 2023

This was a gift for my retirement so was looking forward to it,but felt disappointed. Paid extra for deluxe room would say it was satisfactory only . Housekee could have done a better job as light fitting and lamp full of dust,heating not working to full capacity. Treadmills in gym running belts slipping so unable to use ,did say at reception and was advised they were waiting to be fixed but no out of order placed on them and pool cold. Staff and food lovely.

Hotel reply...

Thank you for taking the time to give a review of your stay. I am delighted to hear that you found the staff and food to be lovely, we do our best to ensure the guests have an enjoyable stay. Regarding the room, I have let housekeeping know so that this can be actioned and maintenance are looking at the radiator. Our radiators are on a timer so that might have been why it was not at full capacity? I apologise regarding the treadmills in the gym, these will be getting fixed in a few weeks as we have had to wait for contractors to arrive. We hope that you stay again with us in the future. Many thanks, Hannah.

C Bonnar said... Hotel has replied

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Stayed 10th September 2023

It has been a few years since we were last at Barony Castle and it certainly won’t be very long before we return. The room was amazing and the food was first class. The staff are fantastic and are so welcoming. Ryan on reception is above and beyond, can advise and sort out any problems in a flash. Really impressed and delighted with our stay. Will be looking to return very soon.

Hotel reply...

Hello, We are delighted you enjoyed your stay with us. Ryan is indeed a credit to us. We really look forward to welcoming you back to Barony Castle very soon. Thanks you so much for taking the time to send a review, we appreciate it greatly. Kindest regards, Lynda

A guest said...

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Stayed 6th September 2023

Great stay at Barony Castle. Very friendly staff nothing a problem. Food excellent.

Alexandra Cairns said...

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Stayed 5th September 2023

Lively hotel. Great food. Very nice staff. Had a great stay.

Alexandra Cairns said... Hotel has replied

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Stayed 5th September 2023

Lively hotel. Great food. Very nice staff. Had a great stay.

Hotel reply...

Thank you for taking the time to give a review, I am delighted to hear that you had a great stay and were able to enjoy the hotel. I will be sure to let the Chef's and staff know that the food and service was enjoyed. We hope to see you again in the future. Many thanks, Hannah.

Christine Mitchell said... Hotel has replied

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Stayed 4th September 2023

Had another great stay at Barony castle. Great place with wonderful surroundings. Staff were amazing.

Hotel reply...

Thank you for taking the time to give a review of your stay here. I am so glad to hear that you found the staff to be amazing, they do work their hardest to ensure our guests feel welcomed and that their needs are met. I am glad that you were able to enjoy the grounds and see the different features. We look forward to having you hopefully stay with us again in the future. Many thanks, Hannah

Donald Logan said...

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Stayed 1st September 2023

On arrival i presented the my hotel break voucher , saying it was part of my 60th Birthday . i presented the voucher , with which no one seemed to know what to do. I gave a reference no to speed things up ; hoping that our room with the wine would be waiting for us . The room were given was underwhelming ; Miss Havishams room .. Dust on the Headboard , T.V , the fan and the Kettle . No wine , water , lots of dust. Went to reception , no one enquired how my room was . i said that i was disappointed. moved to a better room. Still no wine that was meant to be in the room on arrival. This room was clean , bed comfy . Nothing special about the experience ..Handed a voucher later to be redeemed for a bottle of wine . We bought dinner which was pleasant and value for money ; breakfast was ok . The whole premise of these vouchers / break is an occasion for someone . Never felt it this time . Only takes a a bit of interest in checking in ; seeing what the best room you can give the person , enquire what he occasion is . Send a bottle up , once settled , small thing that can change an experience and how valued the customer feels

Anne Thomson said...

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Stayed 27th July 2023

We had an amazing stay, the staff were amazing, professional and friendly and nothing was to much trouble. The food was superb and by far the best we have ever had in a hotel with presentation and portion size spot on. Our room was great, amazing bed and lovely walk-in shower. As we were up in the roof the window was recessed and the natural light was a bit lacking but the view was lovely. We would definitely recommend staying here and would not hesitate to go back.

jennifer veale said...

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Stayed 24th July 2023

Second visit for me and first for my niece. We had a ball together spending hours in the pool while we had it to ourselves. Food was amazing I had the hot lava stone steak both nights. My niece was catered for as well on just mash and gravy and said it was the best she’d had (she’s 9) all the staff were welcoming and sorted out a small issue with flooring they weren’t aware of very quickly. Will be back again!

A guest said...

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Stayed 10th July 2023

Excellent hotel. Staff very friendly and efficient,

A guest said...

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Stayed 21st June 2023

Enjoyed our stay with comfortable bed and rooms. Only suggestion would be to have more comfortable seating outside instead of only picnic tables. The weather was gorgeous for us but couldn’t sit outside comfortably to enjoy the sunshine.

Kirsteen Clark said...

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Stayed 16th June 2023

We stayed over weekend in June unfortunately was not what we expected room was dirty in bathroom round shower and also windows floor boards really noisy when walking round room. On going for drink tables covered in glasses and dirty nappy by a table in garden. Service unprofessional with 3 times in bar saying our room had no card linked but reception said it was. On leaving our bill was completely wrong and took a while to sort. With no apology either