Mercure Darlington Kings Hotel, Darlington

Stayed 26th April 2024

Lift broken, brought us down to 3rd floor but other lift only went to 2nd floor, how many stairs I asked, only one flight, there were actually 3 then one flight down to the room.i have a spine problem and can't walk far but wasn't worried when i saw they had a lift. Room was dark and basic, food was moderate with battered fish and chips coming out breaded. Staff were friendly enough, wasn't worth anymore if as much as we paid. Unfortunately won't be staying again

Stayed 14th April 2024

Room upgrade was lovely.Evening menu very basic but couldn't fault anything else and it didn't spoil it. Staff couldn't be more helpful. All in all very good value for money.

Stayed 31st March 2024

Hotel was very central and the free parking included with our deal was good. Hotel room was good and clean. The evening meal package was very poor. Limited menu, starter was a few nachos with a dollop of guacamole, buffalo wings felt microwaved. Main meal was worse, I had pulled beef chilli, the pulled beef was ok but no sauce dry as sticks looked to have been microwaved. Plus my partner had the mac and cheese looked like someone had eaten half his portion and again microwaved. Dessert we both had eton mess cheesecake which was a cheap cheesecake with a bit meringue sprinkled on top. If we had known food so poor would have eaten out. Breakfast was OK apart from waiter asked if we want eggs after we had served ourselves from the hot buffet. Could not order a fried egg only poached or scrambled. I ordered scrambled came in a small ramekin bowl not worth the wait. Most people had finished their cooked brekkie before eggs came out. Poor dining experience.

Stayed 24th February 2024

Had the smallest room which was a nightmare to find at the very end of hotel evening meal was very poor no eggs no beans available for breakfast seems there wasn't enough staff to make sure everything was on the buffet at the same time was ok for what we paid thou so only get what you pay for

Stayed 23rd September 2023

Beautiful hotel staff were amazing very friendly people spotless and clean definitely will be going back again

Stayed 15th July 2022

Nice clean rooms, staff were really helpful and nice. We had a 3 course meal in restaurant and couldn’t fault was lovely. Right in the centre so close to shops and bars. We would definitely return.

Stayed 16th April 2022

Cannot fault this Hotel at all

Stayed 31st March 2022

Lovely stay ,lovely staff at bar Carl and jess very pleasant and friendly giving great service with the food ,also free parking which was a bonus

Stayed 12th March 2022

Great location - very clean accommodation and the prestige suite was very nice. Food was average. Would definitely return to this hotel if up in the Darlington area in the future.

Stayed 10th March 2022

As part of two couples who stayed one night this week. Excellent hotel, extremely central and great value for money. Booked a deal which included afternoon tea and was impressed. The hotel was quiet, and the rooms were clean and we were given an early check in. Couldn't fault anything and look forward to our next stay there

Stayed 22nd January 2022

Great hotel and excellent service. Staff were brilliant, especially the barman who served us on the night- couldn't do enough for us. Will definitely be visiting again.

Stayed 14th August 2021

Great hotel right in the centre of Darlington

Stayed 21st July 2021

Firstly when looking out of room there was loads of bird poo all over the alcove/railing bit, we did say and someone did come to clean it up a bit. We had lunch on the wed in hotel, I got homemade vegetable soup and basically it was a puree which I never ate, my husband got the macaroni for dinner, it was very very bland, no taste of anything at all. Disappointed ??. I asked for a Hennessy brandy which was on the bar drinks list, none in a big hotel like this! Had to ask for a steak knife. Some just little things. But overall good. The staff were all nice Andrew in particular. Steak was lovely so was both breakfasts. Would we stay again yes, we did like Darlington.

Stayed 20th December 2019

always love this hotel service is great nothing too much trouble and location great

Stayed 14th March 2020

Had a great stay and will certainly use again. The reason for the food rating is that the cooked breakfast was cold and had been sitting too long under lamps or in ban maries. the evening dinner was fabulour

Stayed 22nd February 2020

Really nice hotel in the centre of Darlington .Lovely room free parking would definitely use again

Stayed 16th February 2020

Stayed here several times before and rarely have any problems, on this occasion our stay was excellent!!

Stayed 15th February 2020

Rooms very good. Parking at the hotel was poor. Although hotel waa lovely leaks in roof on our landing which disrupted walkways. Breakfast.. waited a long time to be served then put on table in other room which wasnt dressed, other people seated on our table without being asked and staff very miserable in restaurant.

Stayed 14th February 2020

Enjoyable stay. Room was spacious and the bed was comfortable. We did manage to get a space in the carpark which took out the hassle of finding an alternative car park. There is a handy entrance from the carpark straight into the bar and reception is just after that. The hotel is in an ideal location right in the centre of town. All the staff were friendly and helpful although it was a bit chaotic at breakfast, due I'm sure to them trying to run it on lowest staff members. As a result, our breakfast went to another table to people who came in the breakfast room after us, we were in breakfast for over an hour and my wife was nearly late for work. Other than that though we had an enjoyable stay.

Stayed 24th October 2019

2nd stay here. Great hotel great staff and excellent location we will be back next year

Stayed 21st September 2019

Friendly staff, great location, nice free parking although we only just managed to get in as some idiot had taken 2 spaces, lovely breakfast but portion size of full English was quite a bit smaller than our last visit a couple of months ago! Overall great place to stay and we will definitely be back!!

Stayed 20th September 2019

it was a lovely hotel with lovely helpful staff only one fault and that was breakfast although its nice to be waited on in this day and age its not practical a buffet is more the style these days it took far too long which the staff apoligised for and was cold and there was only 10 people in so don't know how long you would wait if full but would stay again

Stayed 30th August 2019

Hotel was lovely as was our hotel room but more toiletries would have been better as only one shower gel, soap etc. Also breakfast wasnt brilliant as my husband's bacon was bit hard and black pudding was rock hard he couldn't even put his fork in it but my bacon roll was fine. Overall good value for money and a lovely hotel.

Stayed 17th August 2019

Hotel was ok, rooms big

Stayed 16th August 2019

We booked this hotel as a stop over from scotland to leicester. I read the mixed reviews and initially things went well. The room was ok, we paid extra for the premier room, apart from a small double bed, it looked odd in the room and the furniture around it was clearly for a king size bed. The bed was old and uncomfortable, the roll together was a nightmare even lying on your own you rolled to the centre of the bed, the main issue we had was at dinner, starters and main were good and served in good time, then everything went downhill when we waited 45 minutes for a sticky toffee pudding and a fruit salad! Other people in the restaurant waited the same time for starters and mains, apparently a group of 10 people were In upstairs! Surely a hotel the size of this one could serve more than 10 people at a time? The poor waiter did not know where to put himself and kept apologising, when we complained to the manager he offered us a drink but only when we complained about the time! The 2 girls who were waiting for Chilli got their meal after 45 minutes and it was cold, they left without paying! I refused to pay for our other drinks and went to reception to make sure they were not added on to our bill. There is also a strange configuration regarding lifts! Anyway I wouldn't rush back here, clearly short staffed and whilst that is not always an issue lack of communication to customers is. Nothing was said to us at check out, did you enjoy your stay? I think they knew what our answer would be!