Oaks Hotel & Leisure Club, Burnley

Stayed 3rd December 2023

Lovely two evenings at this hotel. The place had lovely Christmas decorations and was warm and welcoming. The food was good and the staff from check in until departure were delightful and polite. I used the pool and spa on both days. Facilities were good and clean. We will stay here again as it's a journey break for us. Our only criticism is the gym room was noisy. The weight lifters dropped weights ( there are signs to be mindful of guests) and it reverberated through to us. It's closed at evening time so it didn't disturb all night. Next time we will request a room away from that side. Excellent parking too.

Stayed 26th November 2023

Starting with reception an anomalous duplicate booking was alerted to me on 23rd and 25th for same date ie 26th for both this sent me into a tail spin and out a shadow over my stay Additional to this we had a stay of two nights on the second day and day of leaving we had 3 occasions when the key card did not open door and had to ascend 3 flights on 3 additional trips to get the card unlocked which at my age was unacceptable and had not experienced before at any location The staff were rude and again I had not experienced at any other location before .

Stayed 22nd September 2023

The room was dated and in poor condition. There was wallpaper hanging off the wall, cracks in the ceiling and wall, dirt and dust in areas that could clearly be seen amd the cable for the electric towel dryer was helt on by electricians tape. The shower only seemed to have one temperature setting which was red hot and the window could not be locked or secured shut. On the evening the barman kept dissapearing and waiting long periods of time to be served. At one point he asked if a member of my part my would wait for her drinks to be finished while he served somebody else. He then, around 15 minutes before last orders, cashed up the till and would not serve us for 10 minutes whilst he did so. He claimed to have ran out of vodka but the night porter simply got another bottle from the other bar.

Stayed 8th August 2023

The hotel and the rooms are a bit dated. We paid extra for the Platinum Suite but we shouldn't have bothered. It was average.

Stayed 13th June 2023

Had a one night break here to meet up with friends. Couldn’t fault anything! The staff were all very friendly and polite. The bedroom was very spacious, clean and comfortable. The food was also very good and well presented. The evening witlimited drinks was a nice bonus although the wine wasn’t the best- it was drinkable! There were plenty of other options available. We even found time to enjoy the pool. I would certainly return.

Stayed 28th May 2023

Quite a nice hotel staff very friendly, value for money enjoyed our stay.

Stayed 16th November 2019

The main part of the hotel is a lovely old building, if a little tired. We had a fair old hike to our room, upstairs, downstairs along corridors and round corners but the room was lovely. The bowls for our wee dog were a nice touch. We had a snack in the bar then went for a swim and a relax in the jacuzzi and sauna. Dinner was good with a nice variety of choices. After a couple of drinks we retired to bed. No complaints about the hotel or its staff. Other inconsiderate guests spoiled our stay with their drunken arguments outside our room that meant we went for an early breakfast so we could go home for some sleep.

Stayed 24th October 2019

Good jaccuzi and steam room. Lovely lounges and great variety of refreshments. Bus into town right outside. Will go again

Stayed 16th October 2019

Bedroom was spacious and comfortable. Quirky hallways, and architecture, you can feel the history here.

Stayed 8th October 2019

The place is a beautiful old building, with lovely gardens. Breakfast was particularly good

Stayed 5th October 2019

We stayed here as we were attending a wedding near by. Room excellent proportions, bit dated but the architecture is amazing. Leaded glass windows are stunning. I personally have difficulty with stairs, however for me personally one night was fine climbing them. The staff ( every single one of them) were so gracious and helpful. The english breakfast was huge, hot and very good. While some may moan it's a tired old dame, not me. I thought it was a truly unique experience of days long gone. While new hotels may have all the " Bells and Whistles" for me for a night or two a clean hotel witbelievable architecture I will take any day. Thank you staff!

Stayed 2nd October 2019

I stayed here with a colleague recently whilst working nearby. I chose this hotel due to the location primarily. The hotel has plenty of easy parking and is easy to find. The rooms were spacious and clean and well equipped. All the staff were very friendly and the breakfast was superb.

Stayed 30th September 2019

Visited for a mid-week overnight stay with my partner having been in the region to attend a family funeral. After a long and stressful day, it was particularly nice to experience really top notch service, especially from the young lady on reception. I believe her name was April. Extremely accommodating, polite and helpful. The room was extremely nice for the price. Would stay again.