Things You Need to Know
TERMS AND CONDITIONS
Below explains the things you need to know about myhotelbreak.com and how we protect your personal data.
myhotelbreak.com is a trading name of Classic Scotland Ltd, VAT no 680 4667 14, registration number SC 168893 and whose registered offices are at 3 Dunlop Street, Strathaven, Scotland ML10 6LA.
myhotelbreak.com acts as the booking agent for the hotels featured on the website.
Accommodation and COVID-19
We would like to reassure our guests that all our accommodation providers will be following the latest government rules and guidelines when it comes to cleaning and social distancing procedures. More information, where available, will be provided on each hotel's "noticeboard". In general please be aware that there may be restrictions on certain aspects of dining and spa & leisure activities. We are adding more information to each hotel page as we get it.
We may also pass your details on to the hotel to arrange any pre-arrival processes such as check-in, booking dinner and breakfast or pass on any other related information.
Best Available Room
Featured hotels will allocate you the best available room on arrival at no extra charge. This may be the best room in the hotel or it may be the best available room of the standard that you have booked (particularly if the hotel is busy). This is at the hotel's discretion. Available only for twin, double and single rooms. We cannot guarantee best available rooms in Family or triple rooms. Feature rooms and suites cannot be upgraded. Best available rooms are subject to availability. Please note that the fact that a hotel offers a best available room does not guarantee that the room will be upgraded - the upgrade is dependent on availability and the hotel's own discretion. If a room upgrade is a prerequisite of your booking, please book the upgraded room. If you have paid a supplement for a superior or executive room, you will get the best available superior or executive room
Self Catering Lodges & Apartments
Accommodation will vary in terms of number of bedrooms and maximum occupancy levels. These will be detailed on the room information pages within the property information pages.
Please view the hotel/lodges' own noticeboard to check payment details. Some lodges will require pre-payment or non-refundable deposits. This will be clearly stated before booking.
Many hotels also give different names to their various room types which may differ from the above but again, all this detailed information can be found on the room information pages.
Single Room* - Sleeps 1 (Single bed or Double/Twin for sole occupancy)
Double Room - Sleeps 2 people
Twin Room - Sleeps 2 people
Triple Room - Sleeps 3 people (Bed types will vary by hotel)
Family Room - Sleeps 2 adults and 1, 2 or 3 children depending on the hotel (Bed types will vary by hotel)
Accessible Rooms - Many of our hotels do offer Accessible rooms and this will be advised in the room types section or possibly on the hotel's noticeboard. Please note that amenities and accessible features will vary from hotel to hotel so it is always advisable to call us to discuss your needs so that we can ensure that the room will be suitable and available for you. Please also note that requesting an accessible room in your booking notes does not guarantee that you will be given this so again, we would ask that you call us to confirm if this is an essential part of your stay.
*Single Room Supplement
Hotels normally charge based on 2 people sharing a room. As it costs them the same to offer a room (be it a double or a single room) in terms of cleaning, maintenance, heating, lighting etc. as it does when 2 people share, hotels reserve the right to charge a Single Room Supplement when only one person occupies the room which will be a % on top of the normal "per person" rate. This varies from hotel to hotel but you will be advised or notified of this as you make your booking so that you are fully aware of the price you are expected to pay at the hotel.
Your booking will be transmitted to MyHotelBreak.com central reservations by a secure server and instantly passed to the hotel, deleting your personal data with the exception of guest names, using the latest encryption technology. As soon as you have submitted your details, your reservation order will be confirmed to you by email. Please note that it is your responsibility to ensure that your contact details are up to date as we may need to get in touch with you by email or phone if there are any unforeseen issues with your booking. This confirmation is firm for all standard rooms types and should be absolute for other room types too although those room configurations that are less in quantity such as family/triple rooms etc may not always be freely available but we will let you know as soon as we are advised as such by the hotel. You will receive an email confirmation order more or less by return detailing your confirmation details and booking reference number. Please note, we undertake to provide you with the most up-to-date availability in all our hotels. On occasion, a particular room type may not be available (usually upgrade or non-standard rooms), in which case we will inform you of a similar room type. We guarantee no deposit will be taken from your card, unless you are booking an Advance Purchase deal or where payment may have to be made in advance for festive breaks/suites/honeymoon rooms/entertainment breaks/ etc and for certain hotels or self-catering lodges when a deposit may be required. MyHotelBreak.com will notify you right away should this be the case and it should also be on the hotel's Noticeboard page or on the offer details page. You normally pay the full amount at the hotel. Bookings requiring more than 3 rooms are on request only. You can book more than 3 rooms online and we will endeavour to get back to you within 48 hours either confirming the booking or offering an alternative where possible.
The card details you supply at the time of booking are only used to secure the booking. Your card details will be held securely using Stripe's PCI-compliant servers and no payment will be taken unless required to do so for a particular offer (all of which will be stated on our website and your confirmation when booking), or in the event of a cancellation where a £5 cancellation fee will be debited. Late cancellation or failure to arrive at the hotel may incur further charges. Details will be on each hotel offer and on your email confirmation.
On occasion, during the booking process there may be the need to take a small pre-authorisation from your card of £0.01 to simply validate your details, this amount will be refunded back instantly. Once you arrive at your chosen hotel, hotels will usually request a card or deposit to be lodged at check-in for use against any incidentals purchased during your stay. Some hotels will also take a pre-authorisation amount at check-in. This is not a debit against your card but it does hold the funds on your account for use if required. This is usually released a few days after your stay but will vary depending on how quickly your bank processes these. We recommend you contact your chosen hotel if you require more details on this. Please note that hotels will usually take a deposit for particular breaks eg Festive. We will only normally take payment upfront for any advanced purchase offers, this will be clearly stated on the booking form.
If you do not provide valid card details to secure your booking we do reserve the right to cancel your booking if we cannot get in touch with you to obtain alternative valid card information.
The reason why we ask for a credit or debit card is to secure your booking. No payment is taken from this card by us or the hotel unless required for a particular offer. Payment is then made at the hotel by the guest on departure ( unless advised otherwise). Should payment not be taken at the hotel after the point of departure for any reason then we do reserve the right to both pass your contact details on to the hotel and if, required, to take payment from the card provided to secure the booking. Please note we will only deduct payment for the original booking amount, any ancillary sales will need to be paid directly to the hotel. Payment can be made either by credit/debit card, cash or cheque. If you do not have a credit or debit card to hold the booking you can use someone else's card as long as you have permission.
Should any outstanding payments be due by a guest for a previous booking at a hotel (due to non-arrival, room bill not settled etc), we reserve the right to cancel any future stays until the outstanding debt is settled.
Advanced Purchase Rates
Please note that the above does not apply to Advance Purchase deals where full prepayment is required. These are flagged up as such and customers are advised when booking that payment is taken immediately (securely using SagePay). These bookings are non-refundable, non-cancellable and non-changeable which differ from our standard practices but these are made clear when booking.
Bookings for more than 15 people
For group bookings of 15 or more customers, our booking terms differ slightly. A credit/debit card will still be required to secure the rooms for you. Cancellation Policy for bookings of 15 people or more: The whole booking can be cancelled 28 days prior to arrival with no charge. Up to 50% of the original booking can be cancelled 14 days prior to arrival with no charge. If more than 50% of the original numbers cancel 14 days prior then the 1st night of stay will be charged to the card details used to secure the booking. You can cancel up to a max of 3 rooms from the original numbers 48 hours prior to arrival with no charge.
For Travel Trade and Special Interest Groups, please call our specialist team at MyHotelBreak.com on 01357 529 129, option 2.
You will find the promo code box at the top bar of our website.
You can redeem your gift voucher(s) online and you will be prompted to enter the information during the booking process. If your voucher has expired, depending on the type of voucher you have purchased, we may be able to extend the redemption date (usually for a further 6 months from the date of expiry). This is available for an admin fee of £10 per voucher. Please note that certain vouchers (e.g. Hotel Break for Two) cannot necessarily be extended as the participating hotels and type of inclusions etc can vary from year to year. For such occasions, we may be able to convert your voucher into an equivalent value monetary voucher ( same admin fee applies).
Special offer rates
The special rates we feature on this site, are the best available, and cannot be used in conjunction with any other discounted offers. We guarantee lowest available rates, which apply at the time of the booking. All offers and prices are subject to availability and are usually based on two people sharing.
Christmas and New Year breaks
Our short break rates or any special offers are not valid during the festive period (23 Dec-27 Dec and 30 Dec- 2nd Jan), Festive breaks are available on our Festive breaks page. Festive breaks are sold as packaged rates and unless otherwise stated are only available for the number of nights shown. Please note that deposits may be required by hotels for festive breaks and the full balance may have to be paid a few weeks in advance of arrival.
Hotels with entertainment
Hotels showing our entertainment icon may not have entertainment on every night and you may have to book a specific entertainment break. Check each hotel's page for full information or give us a call.
Making a booking within 24 hours of arrival
Transmit your booking as normal, and you will receive your confirmation booking reference number by email more or less by return. For any bookings made within 24 hours of arrival, we do recommend you call us or the hotel direct in order to double-check the availability before you arrive as we cannot 100% guarantee that rooms will still be available without checking.
Hotel's child policies may slightly vary but, in the vast majority of cases, up to two children under 15 years sharing a room with two adults receive free accommodation, and pay for meals, which are made on booking, our normal charges are:
0 - 4 years. No charge for accommodation, pay for meals as taken.
5 - 9 years. £5 Bed & Breakfast. £10 Dinner, Bed & Breakfast.
10 - 14 years.£10 Bed & Breakfast. £18 Dinner, Bed & Breakfast.
Some hotels may have different child rates, the rate you pay for children will be stated on your booking summary and confirmation.
Where available, all children have free use of hotel leisure facilities, but please check with your hotel for any child restrictions. These rates are not valid during the festive season. Children's menus are supplied and where dinner is included children will dine from the children's menu only. If you wish your children to dine from the main menu, an extra charge may be made. Please check with the hotel beforehand.
Prices are guaranteed unless the government VAT should increase or there is an additional tax imposed. Prices shown on each hotel screen are based on a per person per night basis, sharing a twin or double room, and include accommodation with private facilities, a full hot breakfast (unless otherwise stated). If you have booked dinner, then this is usually a choice 3 courses plus coffee (unless otherwise stated and supplements may apply for certain items) table d'hote menu. Please check the noticeboard of your chosen hotel for details. Some hotels which do not offer a table d'hote menu will offer an allowance towards the a la carte menu. Please check with your chosen hotel prior to arriving if you wish to know the exact dinner offering inclusions if it’s not stated in your confirmation email. Prices include VAT at current UK rates. In the unlikely event there has been an error with a price which has come to light before your arrival, then we will notify you of the correct price as soon as we are aware. For genuine pricing errors please note we are not obliged to honour the error rate but you will be able to cancel free of charge should you not wish to proceed with your booking.
Cancellation or Amendments
If you have to cancel your booking, you can do this by the following methods:
1. Online by logging into your bookings account using your e-mail address and the password given at the time of booking,
2. By sending us an e-mail with your Hotel Booking Reference, Hotel Name and Arrival Date to firstname.lastname@example.org or
3. By calling our reservations department on 01357 529 129 and subsequently receive a cancellation email and a cancellation reference number ( your booking is not officially cancelled until you are in receipt of this email and it is your responsibility to ensure that you have this official notification of your cancellation ).
Unless you require to cancel on the day of arrival and our offices are closed, please do not contact the hotel direct as we have to cancel the booking on our systems for administrative purposes. If you are cancelling on the day of arrival and our offices are closed, then it would be prudent to call the hotel direct to let them know that you won't be staying with them and they can advise if they would be looking to charge the applicable cancellation fee.
Please note it is your responsibility to ensure that your booking is fully cancelled and you are in receipt of a cancellation email (and a Cancellation Reference Number for telephone cancellations) from MyHotelBreak.com. Until you have received the cancellation email your booking will still be deemed to be live. Should you cancel a £5 cancellation charge* will be taken from the card you used to secure the booking.
If you have to cancel less than 48 hours before published check-in time ( some hotels have a longer cancellation period, this will be advised on the hotel's notice board prior to booking and on your confirmation form after booking), or you fail to arrive at the hotel for your stay – you will also be charged for the first night of stay. Unfortunately, we are unable to refund any cost for extra items booked on your behalf such as green fees, activities or rail tickets. Should your card decline when we attempt to take payment from the details provided for this or for any other fees due, then we reserve the right to suspend your account and pass your contact details on to the hotel in order for them to successfully obtain payment or to pursue further (legally) if they choose to do so.
If you wish to amend your booking for any reason then please contact our reservations team. If you wish to change the date we will do our best to honour the same rate as you are paying, however, if any offers or rates have changed since you made your booking then we will quote you the best available rate for your new date.
Please note that the above does not apply to Advance Purchase offers and for Self Catering accommodation - these have different conditions usually requiring upfront payment and usually including non-cancellations/no amend policies. Full terms and conditions will be advised during the booking process for these packages which fall out with myhotelbreak’s normal terms and conditions.
MyHotelBreak also reserves the right to cancel your bookings should we be required to due to travel restrictions that have been or may be implemented due to lockdowns as a result of the current Covid pandemic.
* myhotelbreak.com has always provided the best available booking terms in the industry. This will continue with no upfront costs or charges for amendments to bookings. Reluctantly, the spiralling costs of the technology required to bring you the best hotel deals and the cost associated in processing bookings have required us to introduce a small £5 cancellation fee. Also, the charge will discourage block booking of dates, which limits availability for genuine bookers. For Advance Purchase bookings and late cancellations, our terms have not changed.
Check-in and Check-out times
You can check in anytime after 15.00 hours. If you are going to be very late in arriving, then it would be helpful if you could let the hotel know. Check-out time is by 11.00 hours. Each hotel page indicates check-in and check-out times. If you are arriving early, please let us know beforehand, and we will try and have a room ready for you. If you are checking out late, then please notify the hotel on arrival.
Although there may be slight variations, breakfast is served between 07.30-09.00 hours, and a little later on Sundays. Dinner is served between 18.30-20.00 hours. See each hotel page for exact opening times. Restaurants can be very busy, especially at weekends, so booking in advance is advisable.
Some hotels allow dogs although usually not in public areas e.g. restaurants. Most hotels will make an administration charge. To find hotels which allow dogs, please use our advanced search feature or filter results, you can also view our dedicated, pet-friendly hotels page.
If you choose to include extras on your booking such as golf, spa treatments and activities then these will not be confirmed until you have submitted your booking and contacted the hotel to arrange a suitable time. Details will be stated in your email confirmation.
Please be aware that at all times myhotelbreak acts as a booking partner, and not as a principal between you and the hotel. Myhotelbreak is responsible for arranging all elements of your break as highlighted on your confirmation. If for any reason you are not happy with any aspect of your hotel, please notify a member of the hotel management team right away, so they have the opportunity to rectify matters. If you are still unhappy then contact MyHotelBreak.com Customer Support*. We will assist by acting as a facilitator between the hotel and yourself in order to reach a satisfactory conclusion. Myhotelbreak will not be held liable for hotel's inability to perform its obligations for reasons outside MyHotelBreak’s control. Whilst MyHotelBreak will endeavour to achieve a satisfactory outcome for all parties involved, the company cannot be held liable for any refunds above and beyond the commission that is due on the booking.
If for any reason, outside the control of MyHotelBreak, certain aspects of a package cannot be carried out, then we will inform you as far in advance as possible, returning any money due. MyHotelBreak will not be held liable for any loss or damage incurred by you as a consequence of any certain aspects of a package not being fulfilled in these circumstances or the supplier's or hotel's inability to perform its obligations for reasons outside MyHotelBreak’s control.
*Customer Support Contact: email:email@example.com or in writing to MyHotelBreak, Customer Service Department, 3 Dunlop Street, Strathaven ML10 6LA. Please allow up to 14 days for the initial response from hotels although more involved complaints may take longer to conclude.
Hotel guest reviews
Every hotel on our site has guest reviews on its page. These reviews are from guests who have stayed at any of our hotels and have sent us feedback on their stay. The views expressed by guests are not necessarily the views of myhotelbreak.com.
Is all the information on this website accurate?
We endeavour to provide you with the most up-to-date information about all our hotels. Please note that all room photography is representative only and is for illustration only of the general standard, the exact room and facilities may not necessarily be available for your stay. Some hotels may have specific policies regarding the use of their facilities. If you wish further information, please contact myhotelbreak.com. However, we cannot be held responsible for any genuine errors or omissions. As we are constantly updating our website, we reserve the right to change, amend or vary arrangements without notice. Any variation in prices, or a major change, will be notified to you in writing prior to your arrival and customers will reserve the right to cancel free of charge.
All of our breaks do not include insurance and you may wish to consider purchasing adequate insurance to cover for any unforeseen events. The information we have provided you with regarding Visitor Centres and attractions is researched for your information. myhotelbreak.com will not be held responsible for any grievance which may come about by visiting one of the listed sites.
Special needs facilities
Accessible Rooms - Many of our hotels do offer Accessible rooms and this will be advised in the room types section or possibly on the hotel's noticeboard. Please note that amenities and accessible features will vary from hotel to hotel so it is always advisable to call us to discuss your needs so that we can ensure that the room will be suitable and available for you. Please also note that requesting an accessible room in your booking notes does not guarantee that you will be given this so again, we would ask that you call us to confirm if this is an essential part of your stay - 01357 529 129.
Activities and Visitor Centres
MyHotelBreak.com has listed thousands of worthwhile things to see and do in the UK. MyHotelBreak.com has researched these to make it easier for you to arrange your break or holiday, the list is not to be treated as recommendations and is bound by each provider's own terms and conditions. If you book a package which includes an element other than a hotel, such as golf, then you are bound by the terms and conditions of the provider. MyHotelBreak.com will not accept any responsibility for injury or non-provision of an activity or element, save the refund of any money paid.
myhotelbreak.com will not be held responsible if the hotels fail to provide any services which have been confirmed, in the following circumstances:
1. Industrial action by employees at either hotel, myhotelbreak.com or a major supplier.
2. Destruction or damage to the hotel or myhotelbreak.com offices.
3. Civil disturbance or riot.
4. Forced full closure (or partial hotel closure of facilities) due to a pandemic or other health and safety or government advice-related reasons.
5. Postal, fax or web bookings which do not reach myhotelbreak.com on time. Or where myhotelbreak.com cannot correspond due to incorrect information being supplied, or equipment malfunction such as an inoperative fax machine or e-Mail server error or pc not being able to accept incoming mail.
6. Issues caused by customer contact details not being up to date/inaccurate etc.
7. The necessary payments have not reached myhotelbreak.com on time.
MyHotelBreak may update this policy in accordance with any future data protection regulations. You should check this page from time to time to ensure that you are happy with any changes. This policy is in accordance with the May 2018 General Data Protection Regulation.
Information we collect:
The data we collect from you is stored safely and securely and is only used to either send you hotel confirmations or legitimate hotel offers and deals.
- Your Name
- Email address
- Address (if you decide to provide it), and postcode for demographic purposes and to ensure you receive relevant information and offers.
- If you have made a booking with us, then we will require either a debit or credit card to secure your booking. We can categorically ensure you that we do not store any Credit or Debit card information on our servers, on file, or share any of your personal details including your credit or debit card with the hotel(s) you have booked. MyHotelBreak is fully PCI compliant and all your credit or debit card detail are solely stored with Sage Pay. One of the most highly trusted PCI card processing organisations in the UK.
What we do with the information you provide us with:
If you have registered with myhotelbreak, we will periodically send promotional emails about new products, special offers & late hotel deals.
If you have made a booking, as well as above, we require this information to understand your needs, confirm your booking, invite you to review your stay and provide you with a better service.
We do not share your information with any third parties, however, we do currently reserve the right to pass on contact details to the hotel that you have booked in order for them to contact you with regards to restaurant reservations, removal of facilities etc or for any other reason which has been necessitated due to the Covid pandemic.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online. We will not share your information with any third parties, and any credit or debit card information submitted for booking purposes is stored on outsourced Sage Pay servers which are fully PCI compliant.
Links to other websites
Our website may contain links to other websites of interest. However, once you use one of these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
If you have agreed to us using your personal information for marketing purposes, you may change your mind at any time by emailing us at firstname.lastname@example.org. Or you can amend your preferences at any time by logging into myhotelbreak website.
We will never sell, distribute or lease your personal information to third parties.
You may request details of personal information which we hold about you under the May 2018 General Data Protection Regulation. If you would like a copy of the data held on you please email email@example.com. Details we have about you can also be found by logging on to our website and can be amended online.
If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any incorrect information.
You may also request the deletion of your personal data, you can do this by emailing firstname.lastname@example.org
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