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Malmaison York, York

2 Rougier Street, York, YO90 1UU, UK

Guest Reviews

Overall Guest Rating

85%

James Robert Rodgers said...

10 %
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30%
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Stayed 11th April 2022

This stay was very disappointing. We had a voucher to use for myhotelbreak and we’re excited to try this hotel. It was not worth the monetary value! The room was small, with a tiny toilet room and shower. The bed was uncomfortable and my partner and I both woke with back pain. The room itself was far too hot! The air conditioning system was extremely poor. The shower pressure was shocking and it took over half an hour to wash properly. On check in we asked about room service and was told it was available. Ten minutes after, following getting to our room, we called to order and was then told room service didn’t open till 6pm at night. The next morning we had breakfast as part of our stay - this was shocking! Poor selection for continental and their full English was pitiful. One sausage, small side of beans, cold scrambled eggs, greasy mushroom, one burnt piece of bacon and three small balls of brown. My partner asked for runny eggs which came hard boiled. We have been left feeling really disappointed with the hotel we chose to spend our voucher on. This was to be an engagement present and we had plans to book a second night at Malmaison York but instead we had a far better stay at the premier in up the street. Don’t waste your money!

Diane Martin said...

100 %
100%
100%
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Stayed 15th March 2022

We had a wonderful 3 night stay for my daughters birthday. The hotel is gorgeous, rooms are spacious, comfortable and clean. The staff are very friendly and welcoming, with great knowledge regarding the city. The food was amazing and the drinks reasonably priced. Quick service but nice and relaxed. Would highly recommend and will definitely book again

David Edwards said...

90 %
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90%

Stayed 31st October 2021

Excellent hotel, very modern, room decor very good, breakfast very good. Location ideal when arriving by train.

A guest said...

94 %
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Stayed 8th August 2021

The breakfast was very nice. I greatly enjoyed the Eggs Benedict. The room was clean and the bed was very comfy. Friendly and informative staff. Location is superb as well, short walking distance from the centre of York and outside one of the entry points to get on the York Walls

A guest said...

90 %
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80%

Stayed 6th August 2021

Breakfast was fab, excellent location and a special mention for Dimitri, who I think was the bar manager….his customer service was second to none.

A guest said...

100 %
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100%

Stayed 31st July 2021

We stayed for 3 nights. We received a great welcome from Yasmine. Danny the Nights Manager was very helpful. The family room was amazing, spacious and well equipped. Both restaurant and Sora brilliant. We had sushi in Sora which was one of the best in our life. Service was outstanding, especially big thanks to Sam. Thank you all Malmaison staff for truly amazing stay.

A guest said...

100 %
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Stayed 14th July 2021

The rooms are amazing and I came with my family and everyone loved it . The breakfast was delicious and we went for dinner aswell. The experience overall was great. Also the service was really nice and they were very polite. Check in was great and welcoming

A guest said...

90 %
80%
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90%

Stayed 3rd July 2021

The staff were friendly and helpful. There was a good choice for breakfast. The room was ok nothing special but did have a comfortable bed.

A guest said...

90 %
80%
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90%

Stayed 21st June 2021

Centrally located. Good value for money. Friendly staff. A few hiccups were quickly & efficiently resolved.