Guyers House Hotel & Restaurant, Corsham

Stayed 20th September 2023

Unfortunately we had a few issues. The problems with the room were rectified when we reported them. When we went down for breakfast and asked for a fried egg we were told that there were no eggs left. We went out for the day using public transport but when we got back we could not enter the road leading to the hotel as it was flooded due to heavy rain. My wife phoned the hotel to ask if there was another access to the hotel that we could use or if they could provide assistance to get through the water. She was asked to hold on but then the phone cut off. She phoned again but instead of getting a solution to our problem all she got was someone saying that they could not hear her. Fortunately for us, a gentleman who was going to his allotment that was further along the road was kind enough to give us a lift up to the hotel. We spoke to one of the bar staff and she had walked through the huge puddle and was having to work her shift with soaking feet. This is unacceptable. I ordered a drink but was told that the lager had run out and the delivery had not arrived. Some time later, they either found a keg or had some delivered. We went for dinner but when my wife’s meal arrived, the potatoes were cold. After being returned 3 times and still being cold, the young waitress said that she did not know what to do now. I said that I wanted her to take the whole dinner away and bring it back when it was all hot. The fourth attempt was edible but not great but it also meant that we both ate our meals at different times which wasn’t ideal. One of the problems with this hotel seemed to be the lack of visible management. All of the staff that we seen appeared to be very young and some of them with little experience. We are aware that everyone needs to learn but there didn’t appear to be anyone supervising or available to remedy the situation. The hotel was quirky albeit a little tired and the grounds were very nice indeed. The staff were very pleasant and friendly but just need someone to help them when faced with problems etc.

Stayed 11th July 2023

Our room was shabby. It needs updating. Net curtain was ripped, curtains didn’t fit the window. There was mould on the ceiling in the en-suite.

Stayed 20th December 2021

A really special location, beautiful surroundings, wonderful staff. I was only sorry that I couldn't stay longer. Will return, next time for leisure.

Stayed 7th December 2021

Just returned from a covid-delayed anniversary break and I have to say I would happily return in future. Hotel is set in the most beautiful of surroundings and from the moment we arrived nothing was too much trouble for the staff. Having read some previous disappointing reviews I was very pleasantly surprised by our visit. I got the impression that, like many such venues emerging from being locked down, the hotel was functioning with some relatively new members of staff but everyone was very professional, friendly and welcoming. The restaurant was spacious and the food was wonderfully cooked and we didn't ever feel that we were being either forgotten or rushed. Admittedly, some of the decor in our room was looking a little tired in places but this was being remedied in other areas of the hotel and I have no doubt that, when finished, it will look superb. Would recommend in a heart-beat.

Stayed 30th November 2021

Beautiful place and such incredible staff with great support with any situation. I would fully recommend it to anybody looking for amazing food and just a great experience out in the countryside for a weekend or even a night away.

Stayed 22nd November 2021

A lovely period property set in fabulous grounds. Staff were lovely and very helpful.

Stayed 19th November 2021

Absolutely stunning hotel amazing grounds to explore the room was extremely clean and spacious breakfast was an absolute delight great options available staff very attentive customer service was outstanding.

Stayed 14th November 2021

This was our first time at this hotel and loved it, the food was lovely and the staff very smart and helpful. Nice and clean room, had a very good night’s sleep as it was nice and peaceful. All of this in a country house setting with lovely gardens what more could you want and just booked for our next visit.