INNSiDE by Melia Newcastle, Newcastle

Stayed 28th October 2023

Booked special offer which said free complimentary room upgrade if available, however the receptionist was oblivious to this ,so although the room was nice we just had a view looking out to the street

Stayed 13th October 2023

Fabulous stay as always. Rooms very clean,bed lovely and comfortable,staff very helpful and friendly. Late check out. Great location.

Stayed 2nd October 2023

Was disappointed with the treatment we recieved on arrival. We were first told that we never booked even though we had a booking reference and a confirmation email. Said that they could only have us for 2 nights rather than the 4 we had booked. Told us to phone MyHotelBreaks to see what they said to do. MyHotelBreak sorted it and the receptionist totally changed her attitude (After still blaming MyHotelBreak) and said that she had found a room for us for 4 nights. The next morning we went down for breakfast, sat down and one of the waitresses had asked us for the room number to check us off the list. Came back and told us we would have to pay for it. We had booked an offer for the hotel which included breakfast in the deal so had to pull up the email to prove it. A lovely woman came over, looked at it and said that was fine and she amended it for the rest of the time we were there. However the breakfast food was mostly cold and not as fresh as expected. There was also a lack on information at the hotel for simple things that any other hotel would have. One of the receptionists were kind enough to give us advice on such things but most of the staff came across as patronising. The only positivies of the hotel are the cleanliness of the room and the restraunt attached by Gino D'Acampo where the food was divine. Unfortunately the faults out weigh the positives. We were also lucky enough to stay here at the same time as the PSG team which took the full hotel over not allowing guests front door access at certian times, which can be frustrating but also understable. Overall a pretty poor excuse for a 4 star hotel.

Stayed 21st September 2023

Lovely overnight stay. Great room on 6th floor with river views. Comfortable bed. Easy check in/ check out and the staff were professional.and friendly. Breakfast was very nice. Will definitely return

Stayed 9th September 2023

I would absolutely recommend this hotel Staff were so kind and went over and above Sadly didn’t get the room upgrade but the room was fine as standard

Stayed 13th August 2023

The hotel itself was lovely, however the walls in our room were looking a bit grubby. I would recommend a freshen up as it’s white paint which is understandable can get marked easily. Apart from that everything was great :-)

Stayed 7th August 2023

Excellent new Hotel with a great location on Quayside, would return to this hotel.

Stayed 16th July 2023

Very enjoyable overnight stay, spotlessly clean modern bedroom with everything you required to make your stay a good one. Hotel in an excellent location, extremely helpful and professional staff. I would definitely recommend this hotel and we will book again for another stay.

Stayed 1st July 2023

Gréât hotel

Stayed 23rd June 2023

Excellent from check in to check out, the room was excellent and all of the staff were exceptionally friendly and helpful. Food was excellent at breakfast and also an afternoon snack. A+ Thank you

Stayed 8th April 2023

Had a great stay in a lovely riverside room (upgrade was part of the deal). Brilliant location and a high standard hotel with excellent staff. The only minor gripes were about the breakfast. A single (and very slow) machine to do coffee and tea meant long queues when there needn't have been. Also frustrating trying to order hot items not on the buffet (poached eggs, veggie sausages) which inevitably means that some of the breakfast is cold.

Stayed 15th February 2023

We had a lovely one night stay in this lovely hotel. We were greeted by Rita who was so friendly. We were given and upgrade for my birthday and also 2 free drinks. The room was amazing, extremely clean and with great views. It was very well equipped with a steamer for clothes too. We had a drink in the bar in the afternoon which was quiet and pleasant. On the evening the atmosphere was great. It was busy but well managed and a lovely vibe! We thoroughly enjoyed our stay here and wished we could have stayed longer.

Stayed 5th February 2023

Very modern hotel with Gino D’Campo restaurant. Very relaxed atmosphere from arrival. Staff very friendly and helpful. Room a very good size with comfortable bed, sitting area and lovely views out of the floor to ceiling window

Stayed 3rd February 2023

Staff are friendly, room was stunning. Nothing is too much trouble. Room was modern and has everything at your fingertips. Great location. Had an amazing nights sleep and have already booked up again. Looking forward to my next stay.would definitely recommend

Stayed 30th January 2023

Welcoming staff and great atmosphere. Lovely decor and very clean, super comfortable bed. Perfect for a date night/weekend away. Easy check in and out.

Stayed 21st January 2023

Modern and comfortable room with nice views of the river . Breakfast well organised and plenty of choice . Staff pleasant and helpful. Provided good advice and recommendations.

Stayed 16th January 2023

Very good stay. The staff was welcoming and extremely helpful. I travel a lot and haven't came across such friendly and professional staff. The location was great, the room was spacious and the bed was very comfortable. AMAZING! I will definitely return.