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White Swan Hotel, Alnwick

Bondgate Within, Alnwick, NE66 1TD, UK

Guest Reviews

Overall Guest Rating

83%

Sarah Bowes said...

57%
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80%

Stayed 28th September 2019

Check in was quick & smooth & 1st impressions were good, but the rooms needed a bit of a make over, especially the bathrooms which had cracked dirty tiles on the floor. Our shower was broken there was no coming from it as the temperature handle was broke, i phoned reception twice about it & was told both times that someone was coming to look at it, we were waiting 2 get showered to go out, after about 40min still ody had turned up so i went 2 reception to see if we could move rooms i was given the keys for a room down the corridor so that we could use the shower, no offer to change rooms, but were told we could keep the key until morning to use the shower! That room was tiny & so noisy from the traffic on the main street so god help anyone who got that room & the shower was rubbish too, just a trickle! After returning after having a meal out we had a drink in the bar which was nice & went back to our room, there was entertainment on in the function room right outside our window, we could hear the music word for word & to top it off over the music we could hear the person next door snoring very loudly! So didnt get much sleep! Breakfast was nice lots of choice. At check out we wernt asked if everything had been ok, no apology for the shower not working just took payment & the keys! I dont normally write a review but at £140 a night i really dont think the standard of the accommodation or the service was worth that amount of money, they need to seriously invest & upgrade the rooms.

A guest said...

90%
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90%

Stayed 12th May 2018

Really really good value with a spring promotion to include dinner bed and breakfast and afternoon tea as Well!! Staff very friendly and helpful and would definitely recommend the hotel.

A guest said...

80%
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70%

Stayed 14th May 2018

Convenient position for the sightseeing, staff at reception were very friendly and helpful

A guest said...

97%
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Stayed 7th April 2018

The highlight was the RMS Olympic first class dining room and staircase. Carvings exquisite, atmosphere historic and lovely. This was a bucket list trip. Room lovely, breakfast delicious, restaurant meals tasty. Ample parking. Staff knew we were primarily there to see the sister ship of Titanic, the Olympic, and went beyond call of duty to make our trip special

A guest said...

87%
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80%

Stayed 16th May 2018

My first impressions of the hotel were not great. It looked a little tired, and like it could be any pub on the high street. But inside my mood quickly improved. The staff were helpful and polite, and the bar/ restaurant areas were well maintained.

A guest said...

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Stayed 8th May 2018

Thanks White Swan for another enjoyable good value stay. The lamb was sublime, the welcome delicious cream tea much needed after a cold trip out on the North Sea to the Farne islands. The staff as ever friendly and welcoming. We and the dog will be back again.