White Swan Hotel, Alnwick

Stayed 16th November 2023

Thoroughly enjoyed out visit. Our room was warm and cosy and the bed really comfortable. Some parts of the Hotel are a little tired but this just adds to its charm... after all its a 300 year old coaching inn. Loved the dining room, so beautiful and i would advise popping into see it even if you don't stay the night. Staff are so friendly and helpful, even charged our phone rush charger as we had forgotten our lead. Can't fault this hotel at all and we will be back in the summer

Stayed 27th September 2023

Did not enjoy our stay at the white swan & would not recommend it especially if you have a good allergy . Also we came back from our day out to find our room door had been left open by the cleaner. The receptionist was very good & dealt with our complaint very well . Can’t say the same for the manager we are still waiting for him to address our complaint.

Stayed 19th August 2023

We had a wonderful break. Beds were very comfortable and we liked the room. Alnwick is a wonderful base for sight seeing and we will use The White Swan again.

Stayed 25th June 2023

Staff and service was great food was not as we expected from the website We were served the same as the 2 coach parties although food was okay definitely not up to a standard we expected

Stayed 22nd June 2023

Very nice and friendly hotel, would definitely go back.

Stayed 19th May 2023

Well located in the town and even managed to get a space in the free car park. Rooms tired but clean and comfortable enough with plenty of and a good shower. Evening meal is good, well portioned and varied. Good choice of wines starting at around £26 per bottle. Staff were attentive and service is prompt. Olympic restaurant is an interesting historic quirk which was a highlight. The pre-booked Breakfast, although very nice would benefit from greater quantity of items on offer as they often run out of bacon etc especially when large groups are present. Bar was closed at 10pm and we had to telephone the night Porter to access the hotel at 1115pm. Rooms were serviced each day but no fresh towels were provided.

Stayed 7th May 2023

Very poor customer service bed so small and uncomfortable no food available on the evening breakfast no organisation and freezing cold

Stayed 22nd April 2023

Very centrally located in Alnwick Main Street. Parking at rear or in free car park adjacent to hotel car park. Olympic room well worth a look whilst having breakfast. Hotel has a bizarre breakfast seating arrangement when busy where they allocate a table beforehand and get a bit angsty if you done like the table , ie too near door or serving area and want to change.

Stayed 30th March 2023

The staff were very attentive and exceptionally helpful. Food in the evening was excellent. My breakfast smoked salmon and scrambled egg was delicious but hubby was a bit disappointed with his English breakfast as the bacon and sausage was cool otherwise everything was very good

Stayed 27th March 2023

Great location, clean hotel, warm and comfortable. Reception and bar staff excellent but service in beautiful dining room left a lot to be desired.

Stayed 3rd March 2023

Great stay, lovely food. Excellent food. Nice clean room

Stayed 1st March 2023

Lovely hotel, very friendly staff , in a great area very central to walk round about and see castle from back of hotel . A few wee issues that were a bit off but would rather email hotel direct . One issue was major painting being done and main stair case was out of use , this was a bit of a nuisance as we had a bit of a way to go to get to our room ( not easily navigated ) . If this was known to us we would’ve requested a more accessible room . Fabulous breakfast in lovely surrounds , very historical setting .

Stayed 10th February 2023

Lovely hotel looking a bit tired externally. Very friendly staff both at reception and in the dining room. Great breakfast.

Stayed 31st October 2022

Staff friendly and helpful. Food good, however, the hotel is beyond tired. We paid extra for executive double room as it was birthday treat. The room had a large crack in the wall, the bathroom had mould/dirt on the window ledge, mould on the tiles and the taps were rusty. There was also a hole/indentation in the bedroom floor which felt like large pothole I am surprised we didn't end up in the bar below.

Stayed 24th October 2022

Brilliant staff and lovely food

Stayed 7th October 2022

Very friendly accommodating staff nothing was too much trouble. The 3 course evening meal included in the price was very good served in the beautiful dining room.

Stayed 22nd August 2022

We were lucky to have refurbished rooms on the top floor. Rooms done to a good standard. Only problem is the fan from the kitchen that went on all night. Sleep was almost impossible with the noise. I don’t understand why it’s on all night. Lovely staff throughout. Breakfast felt like it was cooked hours before and it was warm.

Stayed 12th May 2018

Really really good value with a spring promotion to include dinner bed and breakfast and afternoon tea as Well!! Staff very friendly and helpful and would definitely recommend the hotel.

Stayed 14th May 2018

Convenient position for the sightseeing, staff at reception were very friendly and helpful

Stayed 7th April 2018

The highlight was the RMS Olympic first class dining room and staircase. Carvings exquisite, atmosphere historic and lovely. This was a bucket list trip. Room lovely, breakfast delicious, restaurant meals tasty. Ample parking. Staff knew we were primarily there to see the sister ship of Titanic, the Olympic, and went beyond call of duty to make our trip special

Stayed 16th May 2018

My first impressions of the hotel were not great. It looked a little tired, and like it could be any pub on the high street. But inside my mood quickly improved. The staff were helpful and polite, and the bar/ restaurant areas were well maintained.

Stayed 8th May 2018

Thanks White Swan for another enjoyable good value stay. The lamb was sublime, the welcome delicious cream tea much needed after a cold trip out on the North Sea to the Farne islands. The staff as ever friendly and welcoming. We and the dog will be back again.