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Marwell Hotel, Winchester

Thompsons Lane, Winchester, SO21 1JY, UK

Guest Reviews

Overall Guest Rating

83%

S Jones said...

57%
70%
60%
40%

Stayed 15th August 2020

The hotel is very convenient for Marwell zoo .The hotel room itself was very nice.We arrived in our room to find a kettle but no tea/coffee etc ,and no info given at desk on arrival. On enquiring at reception we were told everything had been removed as a covid safety measure, they then gave us a paper bag containing paper cups and tea,coffee etc.This would have been better done o arrival to save frustration/confusion. I still don't understand why they didn't provide proper cups and glasses in the room? They would have been washed and replaced between guest bookings surely?. The complimentary toiletries were still in the bathroom so i fail to see the difference. We ate in the restaurant in the evening as part of the offer. Limited menu ,trying to be fine dining but not quite.All cutlery, glasses,condiments were brought to us after seating ( covid safety) but this made everything very slow and the staff handled everything anyway some with gloves on( hate them, they don't work) ,some with masks on, half on, off ,adjusting on their face etc. Very difficult i know but better with no gloves,masks and just good hand washing. I had rung ahead and asked to be catered for gluten free, this message had not got to the kitchen, frustrating. Staff were nice in difficult times trying to follow guidelines. Breakfast was poor quality and no Gf bread at all .We had an issue with a contaminated bottle of wine and are awaiting the outcome of an enquiry into the source of it. If you want to use the pool remember to book ahead,we didn't know so we couldn't get in.This hotel would suit families best but the drinks are expensive and menu limited.

Andrew Basire said...

80%
80%
80%
80%

Stayed 16th December 2018

Friendly efficient staff lovely pool, good breakfast and evening meal, corridors can get a bit chilly in the winter (Marwell zoo is next door and also well worth a visit)

A guest said...

87%
80%
100%
80%

Stayed 14th June 2018

Staff friendly. food good and a very quiet night due to the excellent location of the hotel in the countryside surrounded by woodland. Rates are competitive and rooms are quite spacious.

A guest said...

87%
80%
90%
90%

Stayed 25th June 2018

Very peaceful location, good breakfast and very comfortable bed.

A guest said...

80%
70%
90%
80%

Stayed 24th June 2018

Chose this hotel because of its closeness to the Zoo & also not too far to travel to visit relatives. Very quiet & relaxing.

A guest said...

87%
70%
100%
90%

Stayed 8th June 2018

Last minute stay at the hotel after a zoo visit and it comes thoroughly recommended. Nice if basic swimming pool/spa, friendly, helpful staff, lovely outside spaces in the sun and the whole hotel is nestled amongst the trees so feels like a big tree house as you walk through the glass corridors. Unexpectedly beautiful food at the restaurant as well!

A guest said...

90%
70%
100%
100%

Stayed 21st June 2018

Stayed for one night the room itself was pretty good but rather warm. Made use of the pool/spa and bar - both looking tired and need refurbishment. In general hotel needs upgrading. Had the taster menu - food excellent and service v good. In general staff helpful and attentive.

A guest said...

94%
80%
100%
100%

Stayed 15th June 2018

Hotel in the jungle. The layout is interesting. The old style hotel was recently refurbished. Room was clean and spacious. Breakfast was super. Staff helpful. Swimming pool is a bonus. I recommend this hotel to all visit.