Mercure Darlington Kings Hotel, Darlington
Guest Reviews
Overall Guest Rating
82%
Overall Guest Rating
82%david belshaw said...
Stayed 2nd September 2024
Every body at this hotel is excellent at what they do no complaints at all
christine Borley said...
Stayed 24th August 2024
Fab stay. Really really good value for money, car parking included along with 3 course meal. one of the main courses were pizza's, we had our starter then headed out for a few drinks. The lovely lady allowed us to have our Pizza's as room service when we returned later that night. We could not fault the stay, the staff were so lovely and attentive, breakfast was busy but the staff worked really hard to keep on top of the rush. 10 out 10
Daniel Hadley said...
Stayed 6th August 2024
First time at the hotel but it will definitely not be our last. Friendly staff willing to help out. Lovely and clean and lovely food. Had everything in the room we needed Hair drier, Fan, Safe and Iron
A guest said...
Stayed 2nd August 2024
Hotel is nice and central for shops and bars. Rooms are lovely and clean. Evening meal was included in our deal, but very limited food menu choices and food wasnt fresh more like processed frozen meals. Breakfast was very good and fresh with lots of choice. Would stay again but on B&B deal with no evening meal .
A guest said...
Stayed 8th July 2024
Very disappointed with the meal . Starter wanted chicken wings we were told that couldn't happen as they only had 3 and you should have 5. My husband accepted the 3 and they gave 3 prices of garlic bread I asked for nachos. There was no salsa only sweet chilli sauce or mayo. I accepted the chilli sauce Desert.. we asked for Eaton mess , there was non . We had a potion of lemon tart ,it was very nice but just planked on a plate no cream or anything. This was our second visit . Don't think there will be a 3rd er..
Alison Linley said...
Stayed 19th May 2024
The room was nice and modern & the bathroom very modern.The man on reception was very welcoming & was a jack o trades as he also served in the bar & was a waiter for our food in the evening. The downside the evening meal & breakfast was of poor quality for a 4 star hotel. I feel they would be better off serving continental breakfast as they couldn't even do me an egg when i asked.It would also be better not to offer an evening meal as it seemed it was all pre-prepared warmed up food.
Aileen Chaplin said...
Stayed 26th April 2024
Lift broken, brought us down to 3rd floor but other lift only went to 2nd floor, how many stairs I asked, only one flight, there were actually 3 then one flight down to the room.i have a spine problem and can't walk far but wasn't worried when i saw they had a lift. Room was dark and basic, food was moderate with battered fish and chips coming out breaded. Staff were friendly enough, wasn't worth anymore if as much as we paid. Unfortunately won't be staying again
GRAHAM HAME said...
Stayed 14th April 2024
Room upgrade was lovely.Evening menu very basic but couldn't fault anything else and it didn't spoil it. Staff couldn't be more helpful. All in all very good value for money.
Catherine Del Prete said...
Stayed 31st March 2024
Hotel was very central and the free parking included with our deal was good. Hotel room was good and clean. The evening meal package was very poor. Limited menu, starter was a few nachos with a dollop of guacamole, buffalo wings felt microwaved. Main meal was worse, I had pulled beef chilli, the pulled beef was ok but no sauce dry as sticks looked to have been microwaved. Plus my partner had the mac and cheese looked like someone had eaten half his portion and again microwaved. Dessert we both had eton mess cheesecake which was a cheap cheesecake with a bit meringue sprinkled on top. If we had known food so poor would have eaten out. Breakfast was OK apart from waiter asked if we want eggs after we had served ourselves from the hot buffet. Could not order a fried egg only poached or scrambled. I ordered scrambled came in a small ramekin bowl not worth the wait. Most people had finished their cooked brekkie before eggs came out. Poor dining experience.
A guest said...
Stayed 24th February 2024
Had the smallest room which was a nightmare to find at the very end of hotel evening meal was very poor no eggs no beans available for breakfast seems there wasn't enough staff to make sure everything was on the buffet at the same time was ok for what we paid thou so only get what you pay for
Karen Stewart said...
Stayed 23rd September 2023
Beautiful hotel staff were amazing very friendly people spotless and clean definitely will be going back again
shannon quinn said...
Stayed 15th July 2022
Nice clean rooms, staff were really helpful and nice. We had a 3 course meal in restaurant and couldn’t fault was lovely. Right in the centre so close to shops and bars. We would definitely return.
david belshaw said...
Stayed 16th April 2022
Cannot fault this Hotel at all
helen Sayers said...
Stayed 31st March 2022
Lovely stay ,lovely staff at bar Carl and jess very pleasant and friendly giving great service with the food ,also free parking which was a bonus
Kirsty Woodward said...
Stayed 12th March 2022
Great location - very clean accommodation and the prestige suite was very nice. Food was average. Would definitely return to this hotel if up in the Darlington area in the future.
A guest said...
Stayed 10th March 2022
As part of two couples who stayed one night this week. Excellent hotel, extremely central and great value for money. Booked a deal which included afternoon tea and was impressed. The hotel was quiet, and the rooms were clean and we were given an early check in. Couldn't fault anything and look forward to our next stay there
Donna Willis said... Hotel has replied
Stayed 22nd January 2022
Great hotel and excellent service. Staff were brilliant, especially the barman who served us on the night- couldn't do enough for us. Will definitely be visiting again.
Hotel reply...
many thanks for your kind feedback
Elaine Hubble said... Hotel has replied
Stayed 14th August 2021
Great hotel right in the centre of Darlington
Hotel reply...
many thanks for your kind feedback
Linda Floan said... Hotel has replied
Stayed 21st July 2021
Firstly when looking out of room there was loads of bird poo all over the alcove/railing bit, we did say and someone did come to clean it up a bit. We had lunch on the wed in hotel, I got homemade vegetable soup and basically it was a puree which I never ate, my husband got the macaroni for dinner, it was very very bland, no taste of anything at all. Disappointed ??. I asked for a Hennessy brandy which was on the bar drinks list, none in a big hotel like this! Had to ask for a steak knife. Some just little things. But overall good. The staff were all nice Andrew in particular. Steak was lovely so was both breakfasts. Would we stay again yes, we did like Darlington.
Hotel reply...
thank you for your feedback i will look into points you have brought to my attention
patricia finnigan said... Hotel has replied
Stayed 20th December 2019
always love this hotel service is great nothing too much trouble and location great
Hotel reply...
thank you for your kind feedback hope to see you again soon
sheila sykes said... Hotel has replied
Stayed 14th March 2020
Had a great stay and will certainly use again. The reason for the food rating is that the cooked breakfast was cold and had been sitting too long under lamps or in ban maries. the evening dinner was fabulour
Hotel reply...
thank you for your kind feedback
Philip Bradley said... Hotel has replied
Stayed 22nd February 2020
Really nice hotel in the centre of Darlington .Lovely room free parking would definitely use again
Hotel reply...
than you for your feedback
Billy Hutchinson said... Hotel has replied
Stayed 16th February 2020
Stayed here several times before and rarely have any problems, on this occasion our stay was excellent!!
Hotel reply...
than you for your feedback
Cheryl Hodds said... Hotel has replied
Stayed 15th February 2020
Rooms very good. Parking at the hotel was poor. Although hotel waa lovely leaks in roof on our landing which disrupted walkways. Breakfast.. waited a long time to be served then put on table in other room which wasnt dressed, other people seated on our table without being asked and staff very miserable in restaurant.
Hotel reply...
than you for your feedback
Alan Bartlett said... Hotel has replied
Stayed 14th February 2020
Enjoyable stay. Room was spacious and the bed was comfortable. We did manage to get a space in the carpark which took out the hassle of finding an alternative car park. There is a handy entrance from the carpark straight into the bar and reception is just after that. The hotel is in an ideal location right in the centre of town. All the staff were friendly and helpful although it was a bit chaotic at breakfast, due I'm sure to them trying to run it on lowest staff members. As a result, our breakfast went to another table to people who came in the breakfast room after us, we were in breakfast for over an hour and my wife was nearly late for work. Other than that though we had an enjoyable stay.
Hotel reply...
than you for your feedback