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Holiday Inn Gloucester - Cheltenham, Gloucester

Crest Way, Gloucester, GL4 3RX, UK

Guest Reviews

Overall Guest Rating

89%

Jason Poole said...

100 %
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100%

Stayed 24th October 2025

Great deal

Edward Guthrie said...

74 %
70%
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70%

Stayed 2nd August 2025

Hotel fine, but bathroom required updating. Staff helpful. Hotel site remote from facilities

A guest said...

100 %
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Stayed 4th July 2025

Hotel lovely, everywhere clean & well looked after. Food good & service from all the staff was excellent.

Louise Timms said...

90 %
90%
90%
90%

Stayed 27th June 2025

We received a lovely, warm, and friendly welcome upon our arrival. Although we had a long walk down two corridors to reach our room, the carpet made it quiet underfoot, ensuring that we did not disturb others. The room was spotless! It was small and compact but extremely clean, with everything we could possibly need: bathroom toiletries, a hairdryer, an iron, an ironing board, a fully stocked drinks tray, towels, and a pillow menu. A chilled bottle of Prosecco awaited us. The only minor issue was that the TV screen welcomed us with another guest's name, but that was no real concern. Included in our package was a two-course evening meal in the restaurant, which was tasty, well-presented, and very fresh. For dessert, we chose a crumble that needed to be baked, and we were informed it would take 20 minutes. This was not a problem at all. We felt very relaxed while seated in the air-conditioned restaurant, and the dessert was definitely worth the wait! We slept very well, thanks to the air conditioning, which helped despite the heat. However, we were disturbed in the early hours by a few noisy and disrespectful guests talking loudly as they returned to their rooms. There were options to display various door notes for housekeeping, depending on your requirements. Greenchoices also an option. Breakfast was delightful as well, offering a good selection of cereals, yogurt, fruit, and a hot cooked breakfast. It was self-serve, allowing us to visit the food stations as many times as we wished. The food was hot and freshly prepared. You had an option to sit outside if you wished to. On our second night, we visited the hotel restaurant again (the meal was not included this time) and enjoyed both a lasagna and a ravioli dish. During both nights of our stay, we had to inform the waiting staff whether our meals were to be paid for. Each time, the staff member efficiently went to reception to verify this and add drinks to our bill, handling the process smoothly. We intended to use the pool, but when we went to look, it was full of families and seemed quite hectic. As a result, we decided it wouldn’t offer the relaxing swim we were hoping for. It appeared that both the gym and pool were also being utilized by outsiders over both weekend mornings.which might have explained the business of both areas. I found the place very inviting, but we didn't go there in the end. The checkout process was easy, and we felt we had the relaxing weekend away we were hoping for. Staff should be commended for their professional and friendly service which enhances this hotel experience. We did not bring our dog on this trip, but we noticed that pets were allowed at the hotel. Rooms could display a 'pet in room' notice for the cleaning staff. However, dogs were not permitted in the restaurant. We saw a few families walking their pets in the surrounding parking area and grounds. Would we return? Yes. Would we recommend myhotelbreak? Yes! Very good value and a wonderful break.

A guest said...

84 %
80%
80%
90%

Stayed 20th June 2025

This hotel as you enter looks clean and smells nice, the room was equally as clean although a bit small was comfy. We had an evening meal which was good and the breakfasts had good choices and nicely cooked. overall this hotel is very good and we will be back.

Kylie Kerr said...

94 %
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100%
100%

Stayed 17th May 2025

Absolutely fantastic stay staff were amazing and very accommodating ... facilities were spotless and we really enjoyed the relaxed atmosphere in the spa area ... the room was clean and comfortable and the food was delicious.... the value for money on what we paid was excellent and will 100% return again. Thanks Kylie

PAUL Chambers said...

97 %
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90%

Stayed 26th April 2025

All Good, super weekend break. All Staff, very friendly, helpful and knowledgeable.

Elaine White said...

87 %
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80%

Stayed 2nd December 2023

We stayed in a double room which was clean and spacious. Amenities are decent, we had spa treatments, Dru was fantastic as she listened to what I wanted and was attentive to how much pressure I wanted. We had dinner included in our package. A decent range of food on the menu and service was good.

Gillian Shaw said...

84 %
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80%

Stayed 8th September 2023

A very pleasant stay. The hotel was welcoming and had everything you needed. The staff were friendly and helpful. The food was good.

Moira Duzenli said...

100 %
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100%

Stayed 28th July 2023

Excellent value and service only had to chase up the prosseco…

A guest said...

100 %
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Stayed 22nd July 2023

Our second stay here and can't recommend it enough. Every where spotless, staff really friendly and helpful. Ideal base for Gloucester and Cotswolds. Great food selection for breakfast.

Ian Scott said...

87 %
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90%
80%

Stayed 23rd June 2023

Just had an excellent break at this hotel. Fully refurbished so everything was like new. Staff could not have been more helpful or friendly. Food and drink all good. Would stay again. Thanks to all staff at the hotel.

Janet Messent said...

100 %
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Stayed 23rd June 2023

Great stay. Lovely hotel newly refurbished. Food was excellent. Great leisure facilities. The staff were very friendly and helpful. Just a short taxi ride to the quays. Would highly recommend.

Elaine White said...

74 %
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70%

Stayed 17th June 2023

A lovely hotel where you can see it has been refurbished. Clean and pleasant with a nice sized gym and spa facilities. Plus points - 3 minutes drive from a larger Sainsbury's, 15 minutes drive to Gloucester Quays and centre of Gloucester. Laura on reception and Julie in the restaurant were excellent, very professional and helpful. Not so great - long wait time for evening meals every night. The dinner inclusive menu didn't change so different options for food at dinner because boring/Limited

Leslie Taylor said...

74 %
80%
80%
60%

Stayed 18th May 2023

Second visit was just as enjoyable .I would suggest that instead of a free meal on the first night an allowance is given so that choices can be made from the full menu .Bit of a shock when we were charged for parking which we were not charged for two months ago .

John Christopher Wightman said...

87 %
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80%

Stayed 13th May 2023

Friendly staff rooms and all hotel areas clean and tidy. Leisure centre excellent

Tabatha Louise Raanes said...

100 %
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Stayed 22nd April 2023

We had a lovely stay in this hotel , it's just had a refurbishment and everything looks great, comfortable clean room, lovely food and friendly staff, will definitely return.

carol webb said...

90 %
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70%

Stayed 21st April 2023

Lovely hotel , it was spotless, looks like a new hotel.

Tracy Moule said...

100 %
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100%

Stayed 20th April 2023

Very clean hotel. Staff very helpful. Swimming pool nice Food in restaurant very good Slight issue with no in room..rectified straight away..very good service

Colin Upton said...

54 %
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50%
10%

Stayed 13th April 2023

Great hotel very clean and great swimming pool sadly the food and service let it down.Mixed up food and forgotten orders and poor cooked quality

A guest said...

100 %
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Stayed 8th April 2023

Had a lovely stay , enjoyed the our two night stay , staff were welcoming and friendly, nothing too much trouble, food was really good. Room was clean , we shall return.

Alison Haughton said...

90 %
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90%

Stayed 6th April 2023

Hotel was clean and modern and the staff were very friendly. We enjoyed the dinner and breakfast on both mornings. The only downside is the location- there is nothing in walking distance as the hotel is on what seems like a business park. So there are no bars shops or restaurants nearby. It was further into Gloucester city centre than anticipated so taxis were quite expensive.

Robert Steventon said...

84 %
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70%

Stayed 6th April 2023

Enjoyable stay at a nice clean and tidy hotel. Staff were attentive and efficient. Extra signage could have avoided a false fire alarm, caused by bathroom door being left open while showering

A guest said...

64 %
80%
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30%

Stayed 1st April 2023

This break was very good value, room was fine but a little dark as there was no light in the middle of the room. The staff were very friendly and helpful. The food was OK. But bland . I would recommend the food if you weren't on a deal.

A guest said...

80 %
80%
80%
80%

Stayed 30th March 2023

Nice room in smart hotel. No lift here, so make sure you book a ground floor room if you're likely to have difficulty with stairs. We didn't use the pool or gymnasium.