Mercure Haydock Hotel, St Helens

Stayed 2nd October 2021

Enjoyed our stay. Room was nice, staff pleasant. We used the swimming pool and steam room which was a bonus. Our 3 course evening meal included with the package caused a bit of confusion but we mentioned it on check out and was informed it would be sorted. So all in all a pleasant stay.

Stayed 6th August 2021

Nightmare weddings. Hotel should warn other guests if they have weddings planned. For 2 nights there were weddings in the hotel and for 2 nights the service was dreadful. Restaurant wasn't available on either night and had to eat in the bar which was overflowing with wedding guests. Suspect the hotel is suffering with lack of staff.

Stayed 22nd May 2021

Great deal, friendly staff, lovely room and the meal was good value. We used the gym, pool and sauna/steam and all were great. Would defo recommend

Stayed 5th December 2020

Room was lovely, staff were great, food was delicious, will definitely be back soon

Stayed 5th December 2020

Room was lovely, staff were great, food was delicious, will definitely be back soon

Stayed 26th September 2020

We had a lovely last minute 1 night break at the mercure hotel in September. Great value for money and the staff (especially Sam) were extremely friendly and did everything to make us comfortable in the current situation with Covid 19. They stuck to the government guidance and it was still a relaxing break.

Stayed 19th September 2020

Lovely room - upgrade given. Pizzas were great, but fish wasn’t too great. Didn’t enjoy breakfast in a bag but COVID has obviously had an effect on staff levels. Generous check in and out times. Overall really enjoyed our stay.

Stayed 27th August 2020

I appreciate that we are in difficult times but the food was sub standard for a 4star hotel, also breakfast was packed to go which was not stated in the booking details.

Stayed 8th September 2019

A hotel I regularly use for business and stayed in recently with my wife on way to the Lake District, a really nice stay as usual and great food in the restaurant, special mention to Alice who dealt with our order, she is an excellent addition to the staff there.

Stayed 19th November 2019

Visited this hotel several times. The staff are lovely, particularly Alice, who went out of her way to serve us. Great base for Haydock racecourse. Food is good value for money. Rooms are comfortable and well equipped.

Stayed 5th October 2019

Good room, lovely old place with nice grounds and conservatory. Had dinner and it was good. Breakfast was pretty good for the price, all self serve and decent quality. Staff are great. This place is a hidden gem. Have stayed here before and would definitely stay again.

Stayed 21st November 2019

Loved our stay whilst attending Haydock racecourse will definitely make this our place to stay in future visits.staff very polite excellent facilities everything was perfect for my 40th birthday weekend.

Stayed 5th January 2020

Staff were professional, helpful & friendly. Service was efficient. Room was comfortable & clean. Grounds & car park were fairly well maintained.

Stayed 12th February 2020

Excellent staff made this stay amazing. The hotel is lovely and the reception and bar area is like a warm comfortable front room. The restaurant is inviting and food was good enough.