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Holiday Inn Gloucester - Cheltenham, Gloucester

Crest Way, Gloucester, GL4 3RX, UK

Guest Reviews

Overall Guest Rating

85%

Elaine White said...

87 %
90%
90%
80%

Stayed 2nd December 2023

We stayed in a double room which was clean and spacious. Amenities are decent, we had spa treatments, Dru was fantastic as she listened to what I wanted and was attentive to how much pressure I wanted. We had dinner included in our package. A decent range of food on the menu and service was good.

Gillian Shaw said...

84 %
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80%

Stayed 8th September 2023

A very pleasant stay. The hotel was welcoming and had everything you needed. The staff were friendly and helpful. The food was good.

Moira Duzenli said...

100 %
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100%

Stayed 28th July 2023

Excellent value and service only had to chase up the prosseco…

A guest said...

100 %
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100%

Stayed 22nd July 2023

Our second stay here and can't recommend it enough. Every where spotless, staff really friendly and helpful. Ideal base for Gloucester and Cotswolds. Great food selection for breakfast.

Ian Scott said...

87 %
90%
90%
80%

Stayed 23rd June 2023

Just had an excellent break at this hotel. Fully refurbished so everything was like new. Staff could not have been more helpful or friendly. Food and drink all good. Would stay again. Thanks to all staff at the hotel.

Janet Messent said...

100 %
100%
100%
100%

Stayed 23rd June 2023

Great stay. Lovely hotel newly refurbished. Food was excellent. Great leisure facilities. The staff were very friendly and helpful. Just a short taxi ride to the quays. Would highly recommend.

Elaine White said...

74 %
90%
60%
70%

Stayed 17th June 2023

A lovely hotel where you can see it has been refurbished. Clean and pleasant with a nice sized gym and spa facilities. Plus points - 3 minutes drive from a larger Sainsbury's, 15 minutes drive to Gloucester Quays and centre of Gloucester. Laura on reception and Julie in the restaurant were excellent, very professional and helpful. Not so great - long wait time for evening meals every night. The dinner inclusive menu didn't change so different options for food at dinner because boring/Limited

Leslie Taylor said...

74 %
80%
80%
60%

Stayed 18th May 2023

Second visit was just as enjoyable .I would suggest that instead of a free meal on the first night an allowance is given so that choices can be made from the full menu .Bit of a shock when we were charged for parking which we were not charged for two months ago .

John Christopher Wightman said...

87 %
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80%

Stayed 13th May 2023

Friendly staff rooms and all hotel areas clean and tidy. Leisure centre excellent

Tabatha Louise Raanes said...

100 %
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100%

Stayed 22nd April 2023

We had a lovely stay in this hotel , it's just had a refurbishment and everything looks great, comfortable clean room, lovely food and friendly staff, will definitely return.

carol webb said...

90 %
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70%

Stayed 21st April 2023

Lovely hotel , it was spotless, looks like a new hotel.

Tracy Moule said...

100 %
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100%

Stayed 20th April 2023

Very clean hotel. Staff very helpful. Swimming pool nice Food in restaurant very good Slight issue with no in room..rectified straight away..very good service

Colin Upton said...

54 %
100%
50%
10%

Stayed 13th April 2023

Great hotel very clean and great swimming pool sadly the food and service let it down.Mixed up food and forgotten orders and poor cooked quality

A guest said...

100 %
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100%
100%

Stayed 8th April 2023

Had a lovely stay , enjoyed the our two night stay , staff were welcoming and friendly, nothing too much trouble, food was really good. Room was clean , we shall return.

Alison Haughton said...

90 %
80%
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90%

Stayed 6th April 2023

Hotel was clean and modern and the staff were very friendly. We enjoyed the dinner and breakfast on both mornings. The only downside is the location- there is nothing in walking distance as the hotel is on what seems like a business park. So there are no bars shops or restaurants nearby. It was further into Gloucester city centre than anticipated so taxis were quite expensive.

Robert Steventon said...

84 %
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70%

Stayed 6th April 2023

Enjoyable stay at a nice clean and tidy hotel. Staff were attentive and efficient. Extra signage could have avoided a false fire alarm, caused by bathroom door being left open while showering

A guest said...

64 %
80%
80%
30%

Stayed 1st April 2023

This break was very good value, room was fine but a little dark as there was no light in the middle of the room. The staff were very friendly and helpful. The food was OK. But bland . I would recommend the food if you weren't on a deal.

A guest said...

80 %
80%
80%
80%

Stayed 30th March 2023

Nice room in smart hotel. No lift here, so make sure you book a ground floor room if you're likely to have difficulty with stairs. We didn't use the pool or gymnasium.

Geraldine Fletcher said...

87 %
90%
100%
70%

Stayed 31st March 2023

Excellent value for money

Eric Ferguson said...

60 %
80%
90%
10%

Stayed 18th March 2023

The hotel and staff were very very good !!! Leisure was also very nice , rooms lovely !! Hotel in great place for villages around !! Regreetably the drinks were very expensive and the evening meal was rubbish !!! Prices very high on the menu !!! We both had burger (£17.50 ) each and it was like eating a solid brick !! It spoilt are weekend !!! Shame because hotel it self was very nice !!! Breakfast was better but nothing special !!!

Leslie Taylor said...

87 %
80%
90%
90%

Stayed 9th March 2023

Excellent stay made more enjoyable by the staff working there .Each member of the staff who we had dealings with went out of their way to help us .The only downside to our stay was the stairs to the room which caused a slight problem due to mobility issues .The food we had was really nice and the attention to service was good .Highly recommended .

A guest said...

94 %
80%
100%
100%

Stayed 25th September 2021

Breakfast excellent plenty of choice. Bar area and restaurant very modern and clean. Bonus was the swimming /leisure facilities. Very close to Gloucester. Good night sleep.

A guest said...

87 %
70%
100%
90%

Stayed 21st September 2021

Lovely staff, clean environment, clean room, good food, staying in a disabled room meant we had a lot more space. Only thing I’d say, slightly dated decor.

A guest said...

87 %
80%
100%
80%

Stayed 10th September 2021

Good variety at breakfast, hotel was very clean throughout, comfortable bed, good swimming pool and spa facilities and very helpful and pleasant staff

A guest said...

94 %
90%
100%
90%

Stayed 26th August 2021

I stayed as an essential worker during lockdown. It was extremely clean, the breakfast was well organised, all the staff were extremely friendly and helpful. Good location for me and plenty of parking, quality towels and good shower.