Overall Guest Rating81%
Overall Guest Rating81%
Jacqueline Sutherland said...
Stayed 1st March 2019
Rooms nice and clean. Unfortunately we had no hot water reported it to reception to be told a tap was left open in another room and that was why there was no hot water !! Went out for the day to come back and still no hot water !! Receptionist with very little spoken English was very reluctant to move us room, eventually she gave us keys to another room to use the shower!! We had to move into the other room during the night due to the noise from outside the hotel fighting and police cars!!! Breakfast you don’t even get a chance to eat your continental and your cooked breakfast is on your table! You are watched over so they can clear your plate the minute you put your cutlery down. Dinner on the Friday night was excellent the young bar man was lovely. However dinner on Saturday night was disgusting, slimey vegetable and potatoes served with Lasagne!!
Jean Logan said...
Stayed 22nd February 2019
Lovely staff, nice room great food shame about the weather but hey ho we stay in Scotland
Alan Austin said...
Stayed 5th February 2018
The Imperial is a well run hotel located right in the heart of Fort William. The staff could not be more friendly or helpful. My room was more than adequate for my needs and had a great view looking onto Loch Linnhe. I dined 5 nights at the Imperial and the food was great . The range of menu's was impressive. If your looking for a hotel to explore the area or as a stop off on a longer journey then I can easily recommend this hotel as it offers a high standard of accommodation and represents incredible value for such a popular location.
ROY BROWN said...
Stayed 1st January 2018
Nice clean hotel staff very friendly , Good location for exploring.
ina o'brien said...
Stayed 13th March 2017
Pleasantly surprised, room although small did what was required, toilet with shower looked new, toiletries good, staff very approachable and friendly, breakfast and dinners good value for money. Cosy bar lovely restaurant to have dinner, only drawback, TV in restaurant?why. On feedback hotel form suggested it was removed couldn' see the point. Ladies toilets spotless. Looks like upgrade is going on, hotel has no lift but don't let stairs put you off maybe when we go back these will have been refreshed. Won't hesitate to suggest this hotel to friends and family. Pity about the weather
Edward Somerville said...
Stayed 25th February 2017
Large clean rooms.Staff very nice.Good location right next to main street.
E Orr said...
Stayed 3rd April 2016
Hotel seems to have had a little bit of a refurbishment and will benefit from being further modernised - the decor is a little dated. The hoer was a challenge with it spurting out of the taps as was the shower (both reported to reception). What makes this hotel is the location and friendly welcoming staff..
Andrew Woodrow said...
Stayed 30th January 2016
Great stay.Great food selection from Indian Italian and European .Staff really friendly and helpful ,made us feel very welcome.
A guest said...
Stayed 22nd January 2016
I love your site and have used before for different stays but this hotel whilst was clean, and pleasant staff, the food was a total let down for whole weekend. We cancelled our second night dinner as the food choice is terrible on the set dinner menu, this was priced at 12.99 and I had to complain to ask if we could eat off their other menu for same price as only 4 choices on the main courses and not at all good, ters chicken and vegetarian lasagne being 2 of the choices and it was the same menu second night. we were told after we could choose 2 courses off the menu (which worked out cheaper) but the food was a total let down, im not a food s at all but like a nice meal. i ordered a pasta that should of been tomato and chilli and there must of been 1/2 pint of cream in it (no mention on menu and one of my favourites of choice that does not have cream) arriabiata. the breakfast was cold and the sausage undercooked the first day and second day we just had eggs and bacon to be told that "tattie scone" was on special that day! i chose to have one and this was a cheap round one and deep fried in what tastes like last night fish oil. croissants whilst i saw came out fresh and were warm were rock solid and not edible. Steak pie from a bar meal was full of peppers, it didn't spoil our weekend,it put a dampener on it, but this was my birthday treat from my partner and he was disappointed for me.
agnes rippon said...
Stayed 14th November 2015
had a great night at the hotel ,the staff are all very nice and nothing is too much bother for them,breakfast was good and the location off the hotel couldn't be better.
Margaret Graham said...
Stayed 15th April 2015
Very pleasant staff and hotel has a very high standard of cleanliness. Enjoyed a very relaxed break thank you.
Kris Calder said...
Stayed 19th February 2015
The hotel was great. The staff were very helpful and the pizzas at dinner really nice! Would definitely stay again.
J Thomson said...
Stayed 7th November 2014
The bedroom we where allocated was facing onto a busy road and there was a lot of noise also it was across from a disco. The room on the Saturday was not made up until after 3pm and the bed not done properly
Ian Buglass said...
Stayed 25th September 2014
Room looked onto nightclub which was very noisy. Food on menu was of good choice and served in a nice choice of venues and in a very relaxed manner. Staff very hard working, always cheery and made you feel welcome and have a great asset in a young waitress called anana
jeana mcphee said...
Stayed 19th April 2014
I thought the hotel was centrally located and very good value for money. The staff were friendly and helpful.Our room was a reasonable size and had sea view.We had dinner in the restaurant which was very good as was breakfast . I would certainly use this hotel again .
Julie McLean said... Hotel has replied
Stayed 24th March 2014
We had a lovely stay at the imperial. The staff couldn't do enough for you. We eat in the bar and the pizzeria during our stay and the meals we had were delicious as was breakfast. Our room had a lovely view. The only criticism I would have had for the room was that it seemed a wee bit small and the shower was a bit low for my partner. But overall fantastic stay and would definitely return to the imperial.
Dear Valued Guest, We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your very positive feedback about the exceptional customer service of staff, and the great food at our hotel. Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued guests such as yourself. Thank you very much for taking the time to share your positive feedback and we look very forward to welcoming you back in the near future. also can you please put this review on trip adviser or medallia that would be great. In the meantime if there is anything we can do to assist you please do not hesitate to contact us directly at 01397 702040 or please email me at firstname.lastname@example.org
brian howland said...
Stayed 24th February 2014
Every member of staff was fantastic. Very pleasant and curtious. We both enjoyed our stay. Room was fantastic. Meals were excellent. I didn't find one thing wrong.
Francis James Flynn said... Hotel has replied
Stayed 27th December 2013
Good morning. The staff at this hotel are wonderful, very polite, helpful and very efficient. Hotel and rooms very clean and kept to a high standard. They gave us a upgrade to a executive room with four poster bed, because of the two bucket chairs and table at window it made the floor space awkward for moving about. The hotel was very quiet between festive holidays and that suited us fine. I would definitely visit this hotel again and are sure it will become very popular for its standard of food and presentation. Great location within town for buses and moving around. Francis
Dear Valued Guest, We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your very positive feedback about the exceptional customer service of staff, and the great food at our hotel. Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued guests such as yourself. Thank you very much for taking the time to share your positive feedback and we look very forward to welcoming you back in the near future In the meantime if there is anything we can do to assist you please do not hesitate to contact us directly at 01397 702040 or please email me at email@example.com also that would be great if you can please put this review on tripadviser, hope to welcome you back soon at our hotel again. regards kanish
mabel milne said...
Stayed 18th October 2013
very clean and tidy hotel , food very good our room no view but of wall next house
Gordon Smart said... Hotel has replied
Stayed 18th October 2013
Very friendly staff, nice location.
Dear Guest, Thank you very much for your feedback on our hotel through Classic Britain. All feedback we receive is greatly appreciated and we endeavour to make everyone
Mrs Smith said...
Stayed 5th April 2013
The manager and staff were fantastic. We were booked in for 2 days dinner, bed and breakfast, the dinner was a set menu but they let us pick what ever we wanted from all menus the indian food was lovely. Breakfast was good. Our room was clean the only problem was our room was to close to disco at back of another building so was very loud until 3am on the Saturday night. I gave the room a 8 out of 10 but it was because of disco not hotel We would book again as we had a great time.
Douglas Forrest said...
Stayed 22nd March 2013
With the deal I got through classicbritain the hotel was extremely good value for money!
Mrs Campbell said...
Stayed 18th March 2013
We enjoyed our stay at the Imperial. Everything was ok.Staff very helpful and friendly.
David Fiddes said...
Stayed 14th April 2012
Room and view from room excellent, parking limited and not clear at first but readily explained at reception. A pleasant short stay.