Hotel Indigo Newcastle, Newcastle

Stayed 8th May 2023

Just returned form our 3 night stay at the Hotel Indigo in Newcastle, this hotel is a game of two halves really ! whilst every member of staff we came across were lovely and polite there were a few issues. arriving slightly early our room was not ready, no problem, sit and have a couple at the bar, this is the first impression you get, the coloured chairs are minging and worn, disgusting, got our room key and headed up to the room. Nice to have a fridge in the wardrobe but it didn't work, bumped into housekeeping on the way out and they replaced it for us. Returning to shower and the shampoo dispenser was empty. Twice i put the card on the door for the maid to service the room and i think she only emptied the bin. Not nice laminate floor instead of carpets, the rooms really need refurbished. Our towels were not changed in 3 days either, ask at reception i hear you say, this is supposed to be a four star hotel and rooms should be checked prior to new guests arriving that everything is working and dispensers full and towels changed daily ! Now to the food ! our plan was to have an evening meal in the restaurant on the 2nd night but after breakfast we didn't bother, the eggs benedict was horrible, cold and the poached egg was like hard boiled, we went for a full English the 2nd morning which was better, only just ! Nice to have parking on site but be warned the spaces are tight ! This Hotel is just round the corner from a Premier inn which we have stayed at previously and should we return would be where we head again

Stayed 30th April 2023

Great location and good rooms. Staff helpful and breakfast great quality.

Stayed 28th April 2023

Hotel was great. Staff were friendly and helpful. Especially when attending breakfast on the mornings. Rooms were to a good standard and the shower was fantastic. Would definitely stay here again.

Stayed 14th April 2023

Staff were very friendly and help during check-in and out. The room was exactly as described. I would highly recommend this hotel.

Stayed 7th April 2023

Excellent rooms, breakfast superb Staff very professional

Stayed 25th February 2023

Little underwhelmed, friendly staff but overpriced bar, breakfast was awful and didn't have the luxurious feel I expected for the price, handy location though.

Stayed 9th December 2022

Fabulous hotel, staff very friendly and helpful.Breakfast amazing and all areas are immaculate..Definately be booking again, thankyou hotel Indigo,ser you again soon

Stayed 26th November 2022

Location was great, 5 minutes walk from train station, really nice and clean hotel, only downside to the stay was the breakfast which I didn't really think was up to standard for such a nice hotel.

Stayed 12th November 2022

We have stayed at this hotel and can recommend it. The staff are so friendly, efficient and helpful. the bedrooms are lovely and very clean and tidy. there is a good choice for breakfast and late check out is a bonus.

Stayed 6th November 2022

Can't praise hotel indigo enough. Ideally situated for the town centre. Staff really helpful and friendly. Breakfast was the best I have ever had so much choice.Very clean,warm and rooms were of high standard. Will certainly recommend this hotel to anyone and will definitely go back.

Stayed 16th September 2022

Nice simple hotel but rooms quite basic. Have stayed at Hotel Indigo in Stratford upon Avon and expected a similar standard but there was a measurable difference. Breakfast was lovely and all staff were very friendly and helpful. Glad we got a good deal so can’t grumble at the cost, was just surprised at the simple room and also the lack of towels, we had a twin room but towels were only provided for 1 person. A suggestion may be to put bottled water in the rooms too, I take tablets daily and had to go down to the bar for water.

Stayed 11th September 2022

Can't fault the hotel, especially busy weekend with the Great North Run and some delays going for breakfast as everyone arrived at the same time, despite the hotel extending the times for breakfast. Gold star must go to Trina (I think) dealt with it all superbly.

Stayed 28th August 2022

I was very happy with my break at hotel indigo. Hotel is lovely and modern, lovely bar and Marco Pierre restaurant. Very central location.A bonus of free bottle Prosecco and included breakfast. Would definitely stay at this hotel again.

Stayed 28th August 2022

fantastic hotel can't wait to come back

Stayed 28th August 2022

This is the first time that we have stayed in this hotel since COVID. As always , the staff on reception were extremely helpful and friendly. Our room was very clean decorated modernly, however the inside of the bathroom door had several amounts of paint chipped off so it would benefit from being repainted. Breakfast was disappointing this time unfortunately. The majority of guests arrived around 9.30 and no tables were available meaning that we had to wait in the bar and reception area (not enough seats for everyone) for around 20minutes and then we felt rushed eating as so many people were still waiting. Various food items and crockery we had to wait to be replenished due to the large amount of people waiting all at once. It wasn't a relaxing breakfast, but very chaotic. Been offered a time slot upon checking into the hotel would have avoided this.

Stayed 16th August 2022

Excellent hotel, very friendly on reception and dining, good breakfast with lovely staff , very efficient.

Stayed 14th August 2022

Brilliant hotel, cannot fault it. Friendly staff, amazing food and so clean. Will definitely be back. Thank yous for the experience.

Stayed 24th July 2022

Loved the location of hotel, unfortunately there was no prosecco in room on arrival which was meant to be a surprise, had to ask twice to get it up to our room, I would say the hotel needs to be freshened up, paint work on bathroom door all chipped, not nearly as nice as the Glasgow Indigo and definitely not a 4 star hotel, would we stay again yes, if it was a good deal

Stayed 24th July 2022

Great stay as always

Stayed 17th July 2022

Staff were very friendly and efficient. Rooms were very clean and quite spacious. Shout out to the breakfast manager who was bubbly and very helpful

Stayed 26th June 2022

Never been to an Indigo Hotel before never mind Newcastle. Hotel is situated at the edge of the city centre and the quayside so minutes away from everything you need to have a great break. We arrived early and parked in the hotel carpark which is £14 but don't let that put you off. You get to park until 18:30 the next day which we thought was great value overall. The reception we received was warm and welcoming. We had upgraded to the balcony corner suite which does have the wow factor when you walk in. The complimentary chilled bubbly in an ice bucket is a lovely touch and definitely added sparkle. The corner suite probably has the best view across the city rooftops. Breakfast was as you would expect plentiful and fresh with great service. We had a couple of small issues with our room which we let reception know and they were resolved quickly without any fuss. A lovely hotel with a genuine boutique feel in the heart of the city well worth a visit.

Stayed 24th June 2022

Booked a twin room but was given a double room with foldaway bed only problem was the bed couldn’t be unfolded without blocking access to door and bathroom. When we reported this to reception they eventually offered us a disabled room on the top floor beside the nesting seagulls,so noise kept us awake all weekend. Our weekend break also included a bottle of Prosecco which never arrived at our room it was offered at departure when we informed them. Our booking with Myhotelbreaks.com was faultless if only Hotel Indigo could match them.

Stayed 14th June 2022

Telephone not working in room. Black mascara on pillow.

Stayed 11th June 2022

Lovely weekend away to celebrate our wedding anniversary.

Stayed 29th March 2022

3rd time at this hotel Staff are very nice and helpful Wanted to have dinner but was fully booked Hopefully will get better weather next time