The Queen at Chester Hotel, Chester

Stayed 2nd March 2024

Despite refurbishments going on the staff at the hotel were very efficient and welcoming

Stayed 5th January 2024

Lovely hotel, really friendly staff. Pity chef didn't know how to cook a steak properly, only asked for medium, came back burnt twice. Had to leave the whole meal. Also lifts broken in Kings Hotel. If you stay on the King's side of hotel it's a bit of a walk to & from your room too reception, restaurant, bars.

Stayed 26th November 2023

Room not made up when given the keys and given superior that didn’t look much different from the standard room. TV didn’t work and despite asking for it to be looked at. It still work. Stayed here last year but feel hotel not so good this time around.

Stayed 25th November 2023

The hotel and room were adequate for the amount we paid, unfortunately there were a couple of issues that let the hotel down. Firstly, the meals on the first night had to be sent back as they were cold and had not been cooked properly. Secondly, on both nights there were wedding parties taking place which spilled over into the reception area and were making a lot of noise which kept us awake until the early hours of the morning. When we mentioned this there was an apology and were told that the party guests should not have been in the reception area, maybe somebody should have told the reception staff. We did have a pleasant stay, but very little sleep, and have come away more tired than when we went, the opposite of why we went away for the weekend.

Stayed 22nd November 2023

Most enjoyable stay at the Queen Hotel the staff are friendly and helpful great location would happily book again.

Stayed 10th November 2023

Excellent two days stay Room very nice Food great Service excellent

Stayed 11th October 2023

Lovely hotel, great room comfortable bed and very helpful staff.

Stayed 18th August 2023

Fantastic hotel, excellent service, the food is some of the best we’ve had on our short breaks

Stayed 7th July 2023

Lovely friendly staff at hotel, unfortunately our room on arrival was not upto to the cleanliness I expected at the Queens Hotel, had to change rooms for the second room to be not much better

Stayed 23rd June 2023

Lovely hotel right opposite the train station. Drinks prices are expensive!!

Stayed 7th April 2023

Great hotel just 10 minutes walk from City centre. Fascinating history in every room of the hotel with period furnishings. Lovely gardens. We were in the new building where all the floors and rooms are named after Kings of various Countries. Room was on the small side but spotlessly clean and modern. Food is great, particularly breakfast. Very efficient staff in the restaurant and food is lovely and fresh. Would definitely stay here again when in the area.

Stayed 24th March 2023

Excellent stay and service, would definitely recommend

Stayed 25th November 2022

Booked for a girly Christmas weekend away, staff really lovely, we got a deal with breakfast both mornings £25 towards evening meal and an afternoon tea. Dinner and cream tea were ok, breakfast was really good, very well run and lots of option’s including good veggie breakfast. Rooms very comfy, parking close to the hotel £24 for the weekend. 15 min walk into Chester town. Booked again for next year we enjoyed it so much.

Stayed 6th November 2022

Great couple of nights in the queen at Chester hotel. Room nice and spacious, all staff friendly and efficient. Evening meal was pretty good, breakfast was really good. Location next to railway station so about 10 mins walk into city centre. Rooms facing the street had a little road noise but nothing too bad. Would stay again

Stayed 26th September 2022

Lovely hotel. All staff pleasant and friendly. Breakfast, evening meal and afternoon tea very good.

Stayed 19th November 2021

This was a great deal via Myhotelbreak. A well positioned hotel with good facilities (we might have wished for a swimming pool but at this price unlikely). Really nice restaurant food with competent and friendly service. We enjoyed the Edwardian charm and quiet luxury of the place.

Stayed 18th January 2020

We thoroughly enjoyed our stay at The Queens Hotel. The room was lovely. The services were ok, the only complaint being we paid extra for a better room and facilities but thought the snack tray inadequate. Why when there are 2 of us was there 1 packet of crisps, 1 two finger KitKat, and a packet of Cranberry,sultana and white chocolate snacks.This causes some arguing over who has what. Apart from this our breakfast was good with plenty of choice. All reception staff were very polite and provided safe keeping of our case before and after checking in and out. Will certainly look at Hallmark hotels in future.

Stayed 15th November 2019

Lovely break staff very friendly. We stayed in a superior room and it was lovely. Food quite basic but can't complain as we got a really good deal on this.

Stayed 24th September 2019

Top deal. Hotel very good. Excellent staff and service. Food very good too.

Stayed 6th September 2019

Great stay at this hotel, afternoon tea & dinner included in our package both were excellent. Asked for late checkout and this wasn’t a problem. Wouldn’t hesitate to book this hotel again.

Stayed 8th February 2019

We had a fantastic weekend in the hallmark queen hotel . The hotel it’s self is in an excellent location only a 5/10 min stroll into the centre . It has the perfect mixture of modern with an old world twist , service we received from all staff was brilliant . Food was excellent & a good choice for both breakfast & evening meal . The man playing the keyboard at dinner was brill !! We upgraded to an excecutive room which was worth it lovely big bathroom & massive bed . Overall I would Definatly recommend this hotel for a lovely weekend in Chester .

Stayed 1st August 2018

This is a lovely hotel within easy walking distance of the centre. We were in a king room and it was beautiful. Bed very comfortable and everything very clean. The decor throughout the hotel and garden is very tastefull and eye catching. Breakfast was more than ample with lots of choice. We booked dinner inclusive and the food was great and beautifully presented. The staff were a delight. All in all a fantastic hotel and experience. Parking is a bit expensive though that's the only down side. Highly recommend

Stayed 28th December 2017

First o when we arrived they didn't have our booking. We was then put in a room next to the lift which we asked to move. Then we had to ask for our bottle of wine. This was supposed to be for my birthday that's why we picked the hotel was disappointed. The meal in the hotel was very good but the service was very poor. I personally wouldn't stay in this hotel again. The rooms very dated.

Stayed 11th August 2017

Well appointed clean & well located. Helpful friendly staff.

Stayed 7th August 2017

A very grand hotel with amazing statues in the garden! The room was spacious and clean and the bathroom was fitted out to a very high standard. The staff were extremely helpful and polite and the food was superb both at breakfast and evening. A very comfortable stay and conveniently close to both the train station and the city centre. Would stay here again.