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New Lanark Mill Hotel Self-Catering Waterhouses, New Lanark

, New Lanark, ML119DB, UK

Guest Reviews

Overall Guest Rating

93%

Robert wilson said...

67%
50%
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100%

Stayed 17th September 2019

Having stayed at the Waterhouses and the hotel several times before and totally loved it, I have to say this time we were very disappointed. Had the deluxe waterhouse, but it certainly wasn't deluxe. No towel radiator, but holes on wall where it should have been, toilet roll holder may as well been non existent as it swung round 360°, no glasses downstairs for the toothbrushes, had to ask for toilet roll on first day, pathetic excuse for hairdryer and to top it all our water went cold when my daughter was in mid shower!!! They did rectify this by offering us the Waterhouse next door (which did seem a lot better) however with only 12 hours left to stay we felt it was lot of effort to go to, so she just borrowed the shower. We went for dinner in the hotel and it was excellent service in the first night and extremely slow the second night due to a member if staff taking too much time with 1 certain couple. Will definitely be back to give them another chance because I know they can be awesome but think they need to get their act together as standards seem to be dropping!!!

Robert wilson said...

100%
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Stayed 15th March 2019

Staying at the Waterhouses is the best of both worlds. Eat in the Hotel or Cafe. We did cafe for breakfast and hotel for evening meal, no rushing around in morning for breakfast. Appartmentbwas well set up for preparing meals there too. So relaxing lying in bed listening to the river rushing down stream.

Jacqueline Taylor said...

97%
90%
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100%

Stayed 24th January 2018

Stayed in a Waterhouse which was very comfortable.The restaurant meal was superb and extremely good value.Particular praise must go to the polite and helpful staff, especially the receptionist on check out who informed us that our car had a flat tyre and told us where the nearest garage was. We have stayed at the New Lanark Mill hotel before and will certainly be back.

A guest said...

100%
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N/A

Stayed 16th February 2016

Stayed in no 8 water house self catering apartment. plenty of room. 5 star accommodation.

A guest said...

100%
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Stayed 19th January 2016

The location,the views from the room down the river Clyde,friendly staff, the cleanliness,relaxing atmosphere all contributed to a very enjoyable stay.

A guest said...

90%
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80%
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Stayed 13th March 2016

Excellent all round

A guest said...

95%
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Stayed 5th January 2016

Stunning location. The Waterhouses (more like cottages than apartments) are located within the stunning New Lanark World Heritage site, and are themselves sited over (yes, over!) the rapids of the River Clyde. The constant sound of the river Clyde rushing by was a wonderful background to an overall outstanding experience. The apartments are generously sized and well appointed, and we would have enjoyed staying here even without the attractions offered by the World Heritage Site.