Mercure Sheffield Kenwood Hall Hotel & Spa, Sheffield

Stayed 20th February 2023

Excellent stay for two nights.Staff at reception to the staff in restaurant were all very professional.We also had room upgrade which made the stay even more special

Stayed 21st August 2022

Had a really lovely stay here.The staff were really friendly, nothing too much trouble for them.Brought our evening mesl outside to us as it was a lovely evening .The breakfast was great with a great choice and again great service .pool and spa also good .The hotel is set in beautiful grounds with plenty of seating .

Stayed 14th August 2022

Great hotel, lovely spacious rooms, reception staff very helpful. Disappointed with dinner and the restaurant manager's attitude. Had to wait an hour for our food and when it arrived, one meal was wrong and the other burnt. The dinner spoilt what would have been a fantastic stay??

Stayed 7th August 2022

The hotel was great with beautiful grounds room was lovely with very comfy bed diner and breakfast were excellent food was a plenty at breakfast only thing I would say is some of the staff need more training put I would definitely recommend this hotel

Stayed 1st May 2022

Room very tired bathroom in particular. Felt sorry for the staff there just wasn't enough of them and seemed rushed off their feet. Food ok but just ok. Very limited choice

Stayed 17th April 2022

We enjoyed our stay at the hotel. The pool and facilities were excellent and the room was comfortable. Breakfast was good and the staff at reception were friendly. The only let down was the evening meal. We waited an hour for the starter and the quality of the food was poor.

Stayed 18th March 2022

Staff were very friendly and helpful. Hotel itself is lovely and clean, so was our room. The room itself is quite outdated decor wise, but it was comfy and clean which is most important. Could have more choice for the dinner menu, breakfast service was slow.

Stayed 15th August 2021

Had a lovely one night stay with family. Two rooms which were the executive doubles and were very spacious with a lovely coffee machine and fridge with water and cola included which was a lovely touch.Beautiful evening meal enjoyed by all, and I heard a lovely breakfast which I didn’t get too!!! Would definitely stay again ( as we have in the past). No pool at the moment but reopening soon. A lovely small lake with fishermen, and a duck with her ducklings with seating to enjoy the view.

Stayed 6th June 2021

Despite negative reviews we booked a one night Dinner,Bed and Breakfast package for £99 for two people including a bottle of wine. Our first impressions we’re favourable, reception staff made us welcome and upgraded us to a better room ( thank you) which was clean and spacious. Dinner was excellent along with the staff. A walk in the grounds was nice.We could see that there was refurbishment going on and Ian sure when finished it will make it a even better place. Breakfast was good and was the service. Checkout was also good. 5/5 overall.

Stayed 3rd September 2020

Great food. Lovely members of staff. Down side which isn't anyone's fault, the main radiator wouldn't turn off/can't turn off so it was red hot. Used the fan to keep cool. Would stay again.

Stayed 2nd January 2020

Lovely hotel, excellent customer service and fab spa treatments. Only one let down, spa is tired and outdated and desperately needs a refurb, rest of hotel has been done. Room spacious if a little old but great value for mobey!

Stayed 20th December 2019

Fantastic night stay. Lovely staff and gorgeous food.

Stayed 16th November 2019

Hotel is nice with good rooms and food and would be recommended on that basis. Our only issue was with the hotel charging us again to stay there despite us showing proof that we had already paid through this website. We have since been in touch with the customer services team on here who are sorting out a refund but it was still really disappointing to be charged twice for a stay.

Stayed 8th October 2019

It was quite pleasant. It’s in a nice setting with its own lake, and got its own park, a nice building, I like it.

Stayed 1st October 2019

Situated in well kept grounds with a lake full of happy ducks, the rooms are comfortable and good to look at, the restaurant excellent, the spa offers impressive views of the grounds. Can't wait to go there again!

Stayed 16th September 2019

My husband l had an enjoyable stay at this hotel...we chose to stay in a Privileged room...renovated and very comfortable....bed excellent...pillows good...lunch and breakfast in the restaurant very relaxing and staff were very attentive, food very well presented. Reception staff ...friendly and efficient....all in all a good stay

Stayed 20th March 2019

Enjoyable stay

Stayed 10th November 2018

I stayed at Kenwood Hall with my 3 girlfriends. It was a fabulous weekend from check in to check out. We started with afternon tea, this was served by Terry who couldn't do enough for us. Huge teapots that we could have filled at anytime, best for me were the scones, warm and served with bowls of clotted cream and jam. The hotel was full and my deal would have upgraded us if there was capacity, so we were provided with gowns and slippers, water and biscuits with soft drinks in our room. Claudia checked us in and, bless her, looked after us, especially when things were missing and my friend couldn't work the shower, she was there with help and a smile. She was fab. We used the pool and jacuzzi in the afternoon this was fine but very very busy. We ate in the restaurant in the evening. The restaurant manager, sorry I didn't get her name, was very attentive as were all the staff. The food was really nice, the menu is like posh pub food, but clearly well cooked and presented. We all had 3 courses and everything was gorgeous. The room was spacious, clean and very comfortable. We had a view of the lake. The bed was comfortable with nice linen, bathroom is large and clean with good quality towels. Breakfast was plentiful with lots of choice. Myhotelbreak have once again given me excellent value for money in a great hotel. I would visit this hotel again and cannit wait to use a myhotelbreak package again.

Stayed 30th October 2018

Went here with my 8 year old daughter .wanted a girlie get away with spa .this place was perfect.The hotel room was spotless the service outstanding and the food was amazing .we thoroughly enjoyed our stay and will definitely be returning .

Stayed 8th September 2018

We arrived to book into the hotel to celebrate my birthday - only to be told (having selected this hotel because it had excellent leisure facilities) that it had no record of our booking. We were told that we could stay at one of their sister hotels; one in the city centre, which we declined, or the Mosborough Hall Hotel. This review is therefore written about the hotel we eventually stayed in: Mosborough Hall which has no leisure facilities. Upon arrival we booked a table for 20:00 and went to our rooms. We had a drink in the bar and went to go into the restaurant only to be told that we were in fact 15 minutes early for our table and to please be seated back in the bar and look at the menus. We struggled to find a suitable selection to eat and were appalled at the supplementary charge for steak! When it came, the starter was some dry sliced bread to dip in oil and "chipolatas" which were actually sections of berland sausage burnt on one side and raw on the other with a honey and mustard sauce which was separated. I had gammon which was extremely thin and the eggs were dry. My wife ate a tasteless chicken curry. The food was so poor that we ate elsewhere on the second night of our stay. Breakfast on the first day was OK , though on the second morning it was almost impossible to eat due to the overpowering smell of disinfectant that permeated all of the restaurant, lobby, bar and reception area. Altogether it was a disappointing stay.

Stayed 10th August 2018

Arrival could have been friendlier, lady on reception had an accent which was extremely difficult to understand. I am partially disabled and find walking difficult, which hotel kne2 as I had had a previous conversation regarding location of bedroom, however I was standing at desk where receptionist was standin but then had to move to anther desk then back again. Not a problem for most but with my legs this was a struggle. Same happened when we checked out.

Stayed 15th July 2018

My one and only criticism is that there were insufficient staff on breakfast duties. Other than that I was extremely satisfied with the break.

Stayed 1st July 2018

Wonderful break. Really enjoyed the spa and the food was delicious x

Stayed 23rd June 2018

Absolutely fantastic stay,the grounds are beautiful as was the weather.We did have to ask re our room upgrade but we did get upgraded to a King executive which was lovely although very dated.But we had a comfortable night and the reception area and the dining area and toilets had clearly been renovated so we know it's work in progress. We had the meal deal and that was absolutely superb and the young staff were so attentive, polite, helpful and genuinely were soo happy to help James Delaney in the dining room and Karina on reception shone.So lovely.Your management should be very proud of their staff. Will definitely return.

Stayed 30th May 2018

Nice clean presentable hotel. Staff very pleasant and helpful. The grounds are beautiful, the room was nice with everything you needed and clean and tidy. The pool area was very nice with a Jacuzzi, steam room, sauna and seating. All very clean and everything worked and the staff were interested and keen to know if we thought the temperature of the pool was OK. The changing rooms were good and the gym areas looked good.