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Leonardo Hotel Newcastle, Newcastle

St James Place, Newcastle, NE13AD, UK

Guest Reviews

Overall Guest Rating

83%

A guest said...

74 %
100%
40%
80%

Stayed 27th October 2024

Having stayed at the hotel before we happily booked again, however on this occasion we had booked the offer to get prosecco and pizza. The hotel had no prosecco left but did offer an alternative of a bottle of house wine as a replacement so thank you! When ordering food we were told that the dinner menu was off and only the lunch menu was on offer nothing else, for other guests to come in and order things which were not on the menu so staff must have made them aware of additional products. Overall a great stay but on this occasion we felt the staff were not as helpful or tentative to customer needs.

Brian Bradshaw said...

90 %
90%
100%
80%

Stayed 23rd August 2024

Hotel is ideally located for the train station and also for the arena. Staff were always pleasant and couldn't do enough to help. Breakfast was nice, but there wasn't a lot of choice for the cooked breakfast. When we stayed they had potatoes on the breakfast menu - apparently this was being trialled as an alternative to browns and wasn't expected to be a popular choice!

A guest said...

94 %
90%
90%
100%

Stayed 15th October 2024

Stayed 3 nights, excellent value for money, bottle of wine a really nice pizza , bed and breakfast all for £59.50 per night, will definitely stay there again, room was nice and big 1 double bed and 1 single bed, 5 minute walk into town,

Jacqueline Anderson said...

100 %
100%
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100%

Stayed 13th October 2024

Had a pleasant stay at the hotel, only a short walk from the city centre.

Judith Seymour said...

80 %
80%
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N/A

Stayed 19th September 2024

Lovely and clean, well situated hotel. The city centre is only a short walk with restaurants near by if you don't want to venture too far.

Catriona Gilchrist said...

100 %
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100%

Stayed 18th September 2024

Just 5 minutes walk from centre of town spotlessly clean, great staff and fabulous breakfast what's not to like?

heather mcwhir said...

80 %
80%
80%
80%

Stayed 17th September 2024

As usual we had a great stay, cheerful and helpful staff,clean room and lovely breakfast

kate potts said...

54 %
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70%

Stayed 14th September 2024

The hotel is run down, in serious need of reburb, unfortunately one of the worst hotels I’ve stayed in, in Newcastle.

Jude Stoker said...

87 %
80%
100%
80%

Stayed 25th August 2024

We had a fantastic few days away, even though its only 20mins from where we live!. £119 for 2 night B&B, free pizza, free bottle of wine and 10% off food and drink at the bar. A bonus late 1pm check out. What's not to like.?? The staff were polite and helpful. The room was clean and had everything need for a few nights away. There is nothing we can complain about. We have stayed here before and would stay here again. Also, it's a perfect location for exploring Newcastle.

Edward Niven said...

54 %
90%
40%
30%

Stayed 25th August 2024

We had a great few days break at this hotel, the two young ladies on the bar ( Katie and Eloise) were friendly and welcoming. The breakfast first morning ( Monday 26th) was lovely. Unfortunately on the Tuesday morning we were told that breakfast had finished at 10am. I explained to the kitchen lady that we were informed on checking in that breakfast finished at 11.30. We did manage to have some cereal and juice. Slightly disappointed with the wrong information.

A guest said...

84 %
80%
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70%

Stayed 25th August 2024

Fabulous staff, great service and excellent location, close to lovely restaurants and great bars, shopping is great if thats what you like to do. Rooms basic but clean and tidy (an absolute priority in my standards!) Evening food was nice, we had pizza. Breakfast was ok but could have been better with more choice of cooked breakfast items and fruit selection. The bacon a little undercooked but edible., still enjoyed it though and would definitely visit for another break again.

Jacquelyn Moran said...

100 %
100%
100%
100%

Stayed 25th August 2024

Brilliant deal couldn't fault the food , room , drinks or hotel fabulous location

A guest said...

67 %
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100%
80%

Stayed 25th August 2024

An offer not to refuse. Excellent value for money. Breakfast excellent. Staff friendly & helpful,

Lesley Goodrick said...

70 %
30%
100%
80%

Stayed 25th August 2024

Great deal including pizza, processco, coffee, 10% off food and drink,unfortunately our room had a large rip in carpet, curtains were hanging down and was rather grubby around window. Beds were comfy with good quality bedding and nice fluffy towels. Just let down by the state of the room. Could have been a great stay but turned out only average.

Clare Adams said...

80 %
80%
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80%

Stayed 25th August 2024

Amazing deal,room was spotless,pizza was delicious and staff were very friendly

angela jones said...

100 %
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100%

Stayed 25th August 2024

Really enjoyed our stay hotel was spotless clean and staff were lovely would definitely return

Joanne Tinkler said...

94 %
90%
100%
90%

Stayed 25th August 2024

Great hotel, with a fantastic offer. Definitely recommend.

Alexandra Smith said...

84 %
100%
100%
50%

Stayed 22nd August 2024

Good hotel, pleasant staff throughout who were courteous at all times. Clean room with comfy bed, option of using iron & iron board. Would have liked a small fridge in the room.

carol carr said...

74 %
40%
90%
90%

Stayed 21st August 2024

Fantastic deal staff accomadating

Sarah Anderson said...

97 %
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100%

Stayed 20th August 2024

Lovely hotel, really nice staff and well placed for the town centre and train station. We had a really good deal and thoroughly enjoyed it.

G McKinlay said...

100 %
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100%

Stayed 16th August 2024

Fantastic hotel, a little way out from the railway station, but it is walkable, or a taxi, £6.00, The staff are brilliant, very friendly, very clean, in fact its spotless!, food is also great, varied menu, Breakfast is also brilliant, will be going again!

A guest said...

94 %
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100%
90%

Stayed 15th August 2024

Great hotel, comfy beds ,clean rooms ,excellent staff

Jeff Danahay said...

67 %
50%
80%
70%

Stayed 12th August 2024

Really good value deal. Friendly staff. Good location. Nice clean hotel. Came back the 2nd night and room smelt of drains. Then noticed carpet was wet and smell got worse. Phoned reception and we got moved. Shower wasn’t good in the second room.

Alex Nicolson said...

90 %
90%
100%
80%

Stayed 12th August 2024

Arrived on the 12th Aug, bit of an issue with the road closure as the parking in the multi storey is accessed easily from that road but there is a 'roundabout' way to it by going back on the motorway and doubling back on yourself. Checking very smooth and the reception staff very helpful as we're the bar staff and restaurant staff, they all went out of their way to help. Room very spacious and spotlessly clean...no complaints there. Free premium coffee, bottle of prossecco (swapped for wine) and 10% of food and drink was a big plus during our stay. Hotel is well situated for walking to the town centre, with its large range of shops and large shopping centres. Car parking is discounted at £11 per 24hrs rather than £14, which helps. Breakfast is the usual buffet type, a bit limited in comparison to other hotels I've stayed in, but this doesn't detract from the quality served All in all...a very pleasant stay and hope to get back again at some point.

A guest said...

94 %
80%
100%
100%

Stayed 7th August 2024

The hotel package was excellent value for money. The hotel only a five minute walk from the train station and close to Newcastle centre. Staff were excellent, rooms were a good standard but decor and furnishings getting a bit tired - beds were comfortable. Rooms were very warm and difficult to cool due to restricted window opening resulting in not much air circulating. Very nice bar area where the food and drink was excellent and the service was perfect. Would definitely stay again.