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Loch Rannoch Hotel & Estate, Kinloch Rannoch

, Kinloch Rannoch, PH165PS, UK

Guest Reviews

Overall Guest Rating

88%

D Baird said... Hotel has replied

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Stayed 21st November 2021

I enjoyed a very pleasant overnight on a special DB&B basis and was most impressed. The quality of the large 'traditional' bedroom was excellent with a very comfortable bed and good quality linen sheets and new plump white bath towels and a seating area overlooking Loch Rannoch watching the glorious sunset. Nice toiletries, and tea/coffee making facilities. Excellent dinner of well cooked local produce and generous portions. I enjoyed a swim in the quiet pool in the spa area, very clean. Charming and friendly staff who went out of their way to be helpful. Altogether a very pleasant experience and ideal for the hillwalker or those looking to relax in the peaceful area.

Hotel reply...

Thank you for your fantastic feedback, we are delighted to hear about your stay at Loch Rannoch. We look forward to hopefully welcoming you back in the future.

Lesley Webster said... Hotel has replied

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Stayed 11th November 2021

Great hotel very comfortable,great bedrooms . The food was very good, and the staff excellent.

Hotel reply...

Thank you for your great feedback, we are glad you enjoyed staying with us. We hope to see you again soon!

John Witherspoon said... Hotel has replied

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Stayed 7th November 2021

Lovely hotel, food great, staff very helpful and friendly. Room excellent except for bathroom which could do with a freshen up around silicone area, but understand its in the middle of refurbishment. Defo go again.

Hotel reply...

Thank you for your great feedback, we are glad you enjoyed staying with us. We are currently sorting the finishing touches to our renovations. We look forward to welcoming you back soon.

Gillian Douglass said... Hotel has replied

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Stayed 7th November 2021

Thoroughly enjoyed our stay here. Staff very professional, welcoming and friendly. Our room was lovely, warm and comfortable with a great view of the loch and Schiehallion. Still and sparkling water along with a wonderful hospitality tray was a lovely touch. Beds very comfortable. Nice big bathroom with good shower as well as a bath. Dinner was really nice and there was a good choice for breakfast. Our third stay here and it won't be our last. Thank you again!

Hotel reply...

Thank you for your great review, we are glad you enjoyed staying with us at Loch Rannoch. We look forward to seeing you again soon.

John Nelson said... Hotel has replied

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Stayed 31st October 2021

I contacted the hotel to see if I could add the Saturday to the Sunday booking and was told that the booking system would not allow this as the Saturday booking had to be for two nights, the fact that I was booked on a Sunday deal did not matter. My wife and I had a pleasant stay at the Loch Rannoch Hotel the food and service were good our only gripe was there was a lack of in our room 12 even after running water for to get two showers, the shower tray was large but but this left little floorspace for the toilet

Hotel reply...

Thank you for your feedback, this is something that we will look into. Our Heritage Rooms are much smaller in layout as they are part of the traditional Victorian part of the building. We hope you will consider returning to the hotel in the future.

matthew oliver said... Hotel has replied

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Stayed 25th October 2021

Loved the location great hotel service was good only down side no noer for shower in a heritage room I am sure this was just a hiccup going by everything else

Hotel reply...

Thank you for your great feedback, we are delighted you enjoyed your stay. We apologise for any issues during your stay and hope we resolved these in a satisfactory manner. We hope you will consider returning to the hotel in the future to see the improvements we have made.

audra baxter said... Hotel has replied

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Stayed 20th October 2021

Loved this hotel on first appearance. Room was quirky but not clean . Lamp base thick with dust , bed base ripped to shreds and dog hairs on carpet. All staff except 1 girl named claire who needs better training. Food was ok more pub grub than fine dining . I would say this is a good 3 star definitely not 4 star .

Hotel reply...

Thank you for your feedback, we apologise for any issues during your stay and hope we resolved these in a satisfactory manner. We are currently re-launching our food and beverage offerings with new menus coming shortly in line with the standard we aim to deliver. We hope you will consider returning to the hotel in the future to see the improvements we have made.

Paul Larkins said... Hotel has replied

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Stayed 25th September 2021

We all has a fantastic weekend, I can honestly say the staff at Loch Rannoch Hotel were so lovely, I can't thank them enough. Each and every one of them were so professional and friendly. And believe me, I am in the same profession and my standards are as high as you can aim for. Brilliant team at Loch Rannoch Hotel

Hotel reply...

Thank you for your great feedback Paul, we are delighted that you had a great stay with us. We truly thank you for understanding during such difficult times in the hospitality industry and are pleased that this did not impact your stay.

Kevin McCann said... Hotel has replied

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Stayed 24th September 2021

The hotel has and is undergoing renovation and our Heritage room was on the whole decorated ok but when you touched the paint on the walls it left a mark and the bathroom toilet is quite a squeeze next to shower unless you are really skinny and the water pressure in shower was very low, also the temperature took forever to heat up. We did not enjoy the atmosphere in the restaurant as there were too many staf congregating at the till area and all we could hear was their conversations about what they were doing, there was no leadership or focus on what their roles were and we had a few mistakes with food and drink orders. A definite case of staff being more important than the service they are providing or customers that they are serving. The choice on the menu was not great and the Lentil soup was like baby food, overall not an enjoyable experience. Reception staff were great and welcoming even offering a tea and coffee when our room was not ready yet. Also when ordering a drink from the bar before our evening meal and asking if I can charge this to our room showing the bartender my room key, he questioned me in a suious manner asking if I had checked in yet and had set up credit on the room, it kind of made me feel awkward and I am sure a more effective way to ascertain information from hotel guests could be used. Just because the hotel has a lovely location does not hide deficiencies in the approach of some members of staff and the way they are not as focussed on their paid job as they should be. Very unlikely to go back in the future.

Hotel reply...

Thank you for your feedback, we are always looking for ways to improve the experience for other guests. We apologise for any issues during your stay as we always strive to deliver the highest standard of service. There has been some issues with the water pressure which we are looking into getting resolved and we are currently going through a rebrand of our food and beverage offerings, relaunching shortly. We hope you will consider returning to the hotel in the future to see the improvements we have made and receive the true experience we strive to deliver at Loch Rannoch Hotel.

A guest said... Hotel has replied

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Stayed 12th September 2021

beautiful room, good food

Hotel reply...

Thank you for your great review Joyce, we are delighted to hear you enjoyed your stay with us. We look forward to hopefully seeing you again soon.

Paul Carradice said... Hotel has replied

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Stayed 18th September 2021

We had a great stay here . Staff were very friendly and helpful always happy to help . Room and hotel were very clean. Great place , we will be back

Hotel reply...

Thank you for your fantastic review Paul, we are delighted you enjoyed your stay with us. We look forward to seeing you again soon.

Marian Barker said... Hotel has replied

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Stayed 12th September 2021

What a lovely place. Just one small problem with our evening meal which was promptly resolved.

Hotel reply...

Thank you for your feedback, we are pleased that you enjoyed your stay with us. We hope to see you again soon.

Alex Richmond said... Hotel has replied

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Stayed 5th September 2021

Great deal through my hotel break.com. Thank you. This hotel is set in a tranquil setting. We were in room 106 and it was beautiful. The views across the loch are simply stunning. All staff were professional, and very pleasant to be around. I never have a break to look for faults, but It was faultless. The spa area is just about finished and it will be interesting to see how this adds to such a lovely hotel. We loved it that much, we stayed another night. Well done management and all the hard working staff. It is safe to say, we will be back. I gave the food rating an 8. What we were offered is perfect, but we appreciate that the hotel is just about to be fully operational and I think you can expect a lot more on offer. Thank you all.

Hotel reply...

Thank you for your great review Alex, we are delighted you enjoyed your stay in the hotel. We are currently going through a rebrand of our food and beverage offerings with lots of exciting changes coming up and an talented team of excellent chefs joining us. We hope to see you again soon, to enjoy our new spa facilities and range of improved food offerings,

Lynda/ Donaldson said... Hotel has replied

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Stayed 29th August 2021

Great few days fantastic service and food and we had great weather. Location fantastic

Hotel reply...

Thank you for your great review Lynda, we are delighted to hear you had a pleasant stay and the Scottish weather was cooperating. We hope to see you again soon.

Alison Devlin said... Hotel has replied

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Stayed 29th August 2021

Stayed on a Sunday night dinne, bed and breakfast deal. Fantastic value for money the hotel was beautiful the staff were very friendly and treated us like royalty. Would definitely return and recommend it 100%

Hotel reply...

Thank you for your brilliant feedback Alison, we are delighted to hear about your enjoyable stay. We hope to see you again soon.

Christine Cusack said... Hotel has replied

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Stayed 8th August 2021

Thank you for a lovely stay at your hotel we very much enjoyed our stay. A special thank you to Michelle through out meal time she went above and beyond to ensure my son who has autism had he's needs met by offering us a quite space as our son gets anxious in busy surroundings. This also was less stressful for my husband and I .. allowing us to relax and enjoy our meal. Michelle was very attentive and totally understanding of these situation of parent's with children with autism and disabilities find themselves in and it was a breath of fresh -air having staff member who was our star ? Been to many hotels and people like her are in short supply. A BIG thank you again for all you done to ensure we had a lovely, stress free break.

Hotel reply...

Thank you for your great review, we are glad you enjoyed your stay. We are happy to go above and beyond to accommodate to our guests. We hope to see you again soon.

Alison Dakers said... Hotel has replied

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Stayed 4th July 2021

Wonderful stay.

Hotel reply...

Thank you for your feedback, we are glad you enjoyed staying with us. We hope to welcome you again soon!

Tracey Gilmartin said... Hotel has replied

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Stayed 30th May 2021

A very disappointing visit. Should have been advertised as a soft opening and Should have been priced as such. No leisure facilities as advertised. Room was small and bathroom was tiny. Paid £7 each for a cooked breakfast, venison sausages on menu, but later found out it was actually pork sausages, which my friend does not eat. Few things missing from room, soap at sink, teaspoons, information on dinning times, breakfast etc.

Hotel reply...

Thank you for your feedback, we apologise for the issues during your stay. We have worked hard to rectify these issues and ensure that we deliver the high standard of service that we aim for. Breakfast is now inclusive of the room rate and we have worked to smooth out any teething issues. As an attempt to reduce the number of single use and be more eco-friendly, all guest information is available on our interactive TV's. We hope you will consider returning to the hotel in the future to see the improvements we have made.

A guest said...

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Stayed 8th April 2021

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A guest said...

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Stayed 8th April 2021

The hotel will reopen from the 28th May 2021 after a major renovation. Due to the hotel being under new ownership and having been closed the review score will show as n/a. Once guests have been welcomed back to the hotel , we will welcome their reviews and this will be updated on our site.