North West Castle Hotel, Stranraer

Stayed 1st December 2023

Very enjoyable break Lovely room ,very comfortable bed Food was excellent Staff were great Would certainly recommend this hotel Will be back

Stayed 15th November 2023

Another great break at North West Hotel, room, food and staf great. Can’t express how we enjoy our stays and have booked for Neil Diamond tribute in April.

Stayed 19th October 2023

We had a great time at North West Castle Hotel in Stranraer. Our room was huge with a great view over Loch Ryan. Without exception the staff at the hotel were friendly and professional at all times. The food in the restaurant was excellent and there were plenty of options available. Overall, the hotel was great value snd we will definitely consider coming back at some point in the future.

Stayed 18th October 2023

We booked the North west Castle for 2 nights. We decided to have dinner on the first night, having read reviews on the food we were looking forward to it. We ordered soup and a prawn tail to start, soup was fine, the prawn tail came served with a small salad garnish and some brown bread and butter, there was a mound of sauce on the plate with a total of 7, not very large with the largest being about 1.5cm, prawns. For the price of £6.95 I would have expected more, I did tell a member of the waiting staff that I was unhappy with this, my plate was taken away and the charge removed, no offer of another starter or any apology for that matter. Main course we opted for haddock and chips, this was ok but nothing to shout about. Breakfast, well the hotel had 2 coach parties in and this showed. Breakfast is self serve for juices, cereals, toast etc and cooked is table served, and as they were so busy we didn’t expect to have our breakfast cooked to order, but surely the eggs could have been. It was obvious that the costs were being kept in check as the portions at breakfast are what I’d expect for coach party servings, and one portion of butter per person (we did ask for more and this was brought) but we paid a good price for our room and would have expected more. The second morning I ordered poached eggs, they came out of the kitchen 5 mins after I ordered them and were rock hard and inedible…proof they were precooked!! Our room was clean and comfortable, however there is no servicing of rooms unless you specifically put a sign on the outside of your door or ask reception for it to be done. The hotel itself is very dated in every area and is in much need of a complete update, especially the swimming pool area, which is not a pleasant place to be in and seems to be used as a storage area. Unfortunately we don’t see ourselves returning to the North West Castle Hotel, and wouldn’t recommend it to anyone.

Stayed 4th October 2023

Great location lovely friendly staff great room

Stayed 25th August 2023

Enjoyed our stay had a double room with balcony and it was big. Bed comfortable and the weekend was quiet and relaxing, breakfast was nice and staff very helpful, pool sauna and games room were fun and the decor was very old fashioned and fitting of the surroundings, we will definitely be back. We'll done.

Stayed 30th June 2023

Unfortunately not a great experience. The hotel itself was a reasonable standard, nicely furnished. We checked in and they confirmed our tariff was B&B plus £30 voucher for food and drink. We were given our key (room 67), and booked a table for dinner at 6pm. The room was a good size, and clean, however the bathroom could do with refurbishment. Later we went for dinner, and that's where the problems started. We were shown to our table. The only menu on the table appeared to be for a 3-course dinner inclusive stay. We pointed out to staff member that we were on the £30 voucher tariff and that we should have a different menu. She went to check her sheet, and said we were down for dinner inclusive rate. Again we said that was wrong, and she went to check direct with reception staff, and they told her we were definitely dinner-inclusive. On that basis, no other menu was offered to us, so we ordered from the 3-course menu which had no prices (neither individual courses, nor overall price for 3 courses). We both ordered starters and mains - and my wife also had a dessert. However, as we were finishing, another member of staff came over to ask us to confirm our surname. Then the first member of staff came and told us we had the wrong menu after all and that we would probably need to pay the excess above £30! Turns out we had been given the wrong room when we checked in! We immediately went to reception to complain about this, as were left feeling that it had been our fault, but instead of sorting it out there and then, she could only say she would inform the manager, and we were left hanging until checking out the next morning to find out that no extra charges had been added. This put a dampener on the whole weekend. I also need to mention the breakfast - apart from the coffee, nothing good to say about it I'm afraid. The bacon and tomato was dried up. I assume the slice of haggis had been grilled/heated on top of the slice of black pudding, as the hidden part of the black pudding was barely cooked. My wife's poached egg was more like a hard boiled egg on toast, and contained pieces of shell, so she couldn't finish it. When the plate was cleared away, she told the staff member about the eggshell, wasn't even offered an alternative, and just told they would let "him" know! Never experienced such poor customer service in many years.

Stayed 12th June 2023

Very impressed by the hotel and friendly staff. The room was spacious, comfortable and clean.

Stayed 4th June 2023

Would definitely recommend this Hotel Spotless clean and the food was delicious All the hotels staff were lovely

Stayed 2nd June 2023

Very good value break. Food excellent, room spacious and comfortable. Staff very attentive and helpful. Leisure facilities a little dated but very well maintained. Room service breakfast was missing a sausage and we didn't know which pot had the decaf coffee.

Stayed 30th May 2023

Had a lovely stay hotel very clean staff very friendly food delicious,had no complaints it was great value for the money .will be back

Stayed 29th May 2023

Dinner service good great food good value. Breakfast service could be better waiting to be served while staff prepare tables for dinner. Only 2 portions of butter on the table having to ask for more especially when guest have to make their own toast.

Stayed 22nd May 2023

Great stay , staff we're outstanding , nothing was a problem.... food and service we're great also.... room and bathroom were a good size clean and comfortable. Would definitely recommend this Hotel ...

Stayed 22nd May 2023

Very clean and comfortable room Staff friendly and professional Enjoyed our stay Would return to stay

Stayed 22nd May 2023

Excellent value for money,good room,good location and friend;y staff and reasonably priced food and drink. Wou;d recommend paying the extra for the food package as almost all restaurants in Stranraer are closed Monday/Tuesday. A great location for touring the Galloway countryside well worth a visit

Stayed 12th May 2023

Great value for money. Had bed and breakfast and bottle of house wine in room( costs £21 in hotel bar) for our £99 voucher. Good choice of breakfast in morning Great sleep- bed comfy. Point taken off for room as it’s a bit dated decor wise but had everything we needed for our overnight stay. Will definitely stay again

Stayed 27th April 2023

Staff in the hotel were friendly and willing to assist with any request. A huge round of applause for everyone , as we truly had a memorable stay. For us and our dog it was relaxing and will definitely return in the future.

Stayed 9th April 2023

Very nice hotel with great staff & the food and service was fantastic

Stayed 24th February 2023

Great hotel , great food , really enjoyed our stay

Stayed 16th February 2023

Lovely hotel with great staff ,food and accommodation

Stayed 27th December 2022

The friendly staff at the North West Castle made our stay such a pleasant experience. This was our first visit and won’t be our last. The facilities were clean and welcoming.

Stayed 28th December 2022

Well located hotel with interesting history. Reception staff were very helpful. Room was huge but resembled a care home interior and looked shabby. Complementary upgrade was appreciated. Linen and towels were clean however basics like dusting and cleaning of some surfaces had been overlooked. Food was good and service was efficient. Staff throughout were courteous and helpful. Overall a pleasant stay, good value for what we paid however peeling and torn wallpaper, slight scruffiness and an overall feeling of neglect may deter people from revisiting.

Stayed 29th November 2022

Very enjoyable stay!

Stayed 25th November 2022

Our stay was brilliant as always. Room was lovely and spacious the housekeepers do an amazing job, we ate in the restaurant both nights and the food was lovely we have been coming to this hotel for many years and have booked to come back next year. All the staff are so friendly and helpful

Stayed 1st November 2022

All food excellent but to suit all tastes one or two less y options would be welcome.