North West Castle Hotel, Stranraer

Stayed 22nd May 2023

Very clean and comfortable room Staff friendly and professional Enjoyed our stay Would return to stay

Stayed 22nd May 2023

Excellent value for money,good room,good location and friend;y staff and reasonably priced food and drink. Wou;d recommend paying the extra for the food package as almost all restaurants in Stranraer are closed Monday/Tuesday. A great location for touring the Galloway countryside well worth a visit

Stayed 12th May 2023

Great value for money. Had bed and breakfast and bottle of house wine in room( costs £21 in hotel bar) for our £99 voucher. Good choice of breakfast in morning Great sleep- bed comfy. Point taken off for room as it’s a bit dated decor wise but had everything we needed for our overnight stay. Will definitely stay again

Stayed 27th April 2023

Staff in the hotel were friendly and willing to assist with any request. A huge round of applause for everyone , as we truly had a memorable stay. For us and our dog it was relaxing and will definitely return in the future.

Stayed 9th April 2023

Very nice hotel with great staff & the food and service was fantastic

Stayed 24th February 2023

Great hotel , great food , really enjoyed our stay

Stayed 16th February 2023

Lovely hotel with great staff ,food and accommodation

Stayed 27th December 2022

The friendly staff at the North West Castle made our stay such a pleasant experience. This was our first visit and won’t be our last. The facilities were clean and welcoming.

Stayed 28th December 2022

Well located hotel with interesting history. Reception staff were very helpful. Room was huge but resembled a care home interior and looked shabby. Complementary upgrade was appreciated. Linen and towels were clean however basics like dusting and cleaning of some surfaces had been overlooked. Food was good and service was efficient. Staff throughout were courteous and helpful. Overall a pleasant stay, good value for what we paid however peeling and torn wallpaper, slight scruffiness and an overall feeling of neglect may deter people from revisiting.

Stayed 29th November 2022

Very enjoyable stay!

Stayed 25th November 2022

Our stay was brilliant as always. Room was lovely and spacious the housekeepers do an amazing job, we ate in the restaurant both nights and the food was lovely we have been coming to this hotel for many years and have booked to come back next year. All the staff are so friendly and helpful

Stayed 1st November 2022

All food excellent but to suit all tastes one or two less y options would be welcome.

Stayed 20th October 2022

very well run hotel with nice staff and very good food in restaurant both dinner and breakfast was excellent

Stayed 18th October 2022

Lovely hotel with great views. If you had any food issues it was very poor.

Stayed 11th October 2022

This Hotel was excellent Value for money. The hotel was very clean ,in all areas. staff were very polite,helpful and plenty of them around.. Food was very nicely cooked and served at both breakfast and dinner. Basic foods all available We had the dog with us and were made most welcome, there was an area where we could eat with the dog and have a drink if desired A very pleasant experience Thankyou to all staff

Stayed 20th September 2022

Very good stay great staff

Stayed 17th September 2022

The staff were friendly but apart from reception they were largely inexperienced and errors were made. The service is not as good as under previous owners, all the extra touches like tablet with your coffee after your meal are gone. We were incorrectly overcharged and waited 40 minutes for our breakfast and on top of that they got the order wrong. Disappointed not up to the usual standard.

Stayed 6th August 2022

Overnight stay with family. Lovely friendly staff. Food and service excellent. Thank you.

Stayed 25th July 2022

Brilliant stay as always. Bedroom was lovely and spacious everything was really clean, food was delicious look forward to our next stay

Stayed 17th July 2022

Only stayed one night but really lovely. Staf very helpful and attentive. Great food in the restaurant.

Stayed 8th July 2022

Lovely stay,friendly staff room large and comfortable .meals lovely great attentive service.drinks reasonably priced in bar.An enjoyable stay and will return.

Stayed 27th May 2022

Enjoyed this hotel staff brilliant food excellent what more can you say .

Stayed 15th April 2022

Stayed two nights staff are very attentive and food was very good rooms are a bit dated but clean and would definitely go back

Stayed 6th March 2022

We had a lovely stay at North West castle hotel spotlessly clean, good food and very friendly staff who couldn't do enough for you, decor and furniture a bit dated but all in all would highly recommend

Stayed 26th September 2021

Hi we have just came home from a two day birthday treat for my husband to this hotel and are very disappointed. The smell from the carpets in corridors was appalling also the showers in the changing rooms in the leisure facilities were out of order also both ladies and gents saunas were out of order. I my we had known this we would never have booked that said hotel . It was way too over priced