Rosslea Hall Hotel, Helensburgh

Stayed 18th September 2023

Had an enjoyable couple of days...staff very friendly Food was excellent. Would come back

Stayed 16th August 2023

Lovely room,great view from the window. Hotel food good staff very friendly and helpful.shout out to Emma working in the bar.love the bells!!

Stayed 8th August 2023

Great location and welcoming staff.

Stayed 28th July 2023

It was our second time at Rosslea Hall and again we weren't disappointed. The foods is gorgeous and the staff are very attentive. We'll worth visiting.

Stayed 21st July 2023

Lovely stay & staff were extremely kind & helpful, Felt more staff were required in dining area as young staff were under pressure, Rooms clean although somewhat tired. Would not consider it a 4* hotel.

Stayed 12th July 2023

The downstairs of the hotel is ok and the staff very pleasant. Grounds and entrance to hotel quite run down. Lots of weeds looking out the front of the hotel. Bedroom was dirty. Curtains stained in several places. Radiator thick with dust and rusted. Walls dirty with marks. Lampshades above bed all stained. Chrome shelf in bathroom to hold towels very badly rusted. Grouting in tiles around bath dirty. I would not stay here again and would not recommend it.

Stayed 11th July 2023

Room was a bit jaded. Windows had condensation inside the double glazing which didn't look good. Dressing table had scratches and had seen better days.Sleep was disturbed by noise of generator overnight. Restaurant meals grossly overpriced.

Stayed 18th June 2023

This hotel claims to be a 4 star hotel but I feel standards are not being maintained with loose TV cables in room 8, also one of the bath towels had a hole in it,( pictures available)on our first dinner was a none event as there was nothing on the menu that appealed to us so we went to reception to see if we could get anything as the menu on your website was not same in hotel, we spoke to a very kind lady ( Lynne ) who went to see the chef if he could help us, she came back saying we could steak & sausage the next night, I would like you to send our thanks to her for doing, this was extremely kind of her as she was annoyed that we couldn't get anything on the menu, finally we feel that the hotel do with looking at the finer things that guest need, after all it's supposed to be a four star hotel and the finer things should reflect this, I don't think we would stay here unless things improve.

Stayed 20th June 2023

Very enjoyable stay. Staff were really attentive and the food was excellent. Good value for money

Stayed 7th June 2023

Enjoyed an excellent stay at Rosslea and would thoroughly recommend, particularly for the wonderful staff who are so professional but "grounded" and caring. Everyone, from Reception, kitchen, waiting, to house-keeping does a fantastic job. Room was nice and clean, perhaps ensuite could be refreshed but perfectly suitable for our needs. Food was very good from dinners to bar meals but especially breakfasts...and nothing too much trouble for staff. On the whole a thoroughly enjoyable experience.

Stayed 5th April 2023

Lovely relaxing break. Super hotel, staff couldn’t do enough for us. Room big, view over the water. Food was first class, service super, first class staff. Would definitely stay here again. Special thank you to staff members, Adele, Emma and Holly

Stayed 18th March 2023

Totally loved our stay at this hotel. Food was amazing and the sevice was awesome even although they had a wedding reception on too. The young waitress with the long dark hair was lovely (she was on at night and at breakfast)as was the young waiter. Room was lovely and spacious. Only teeny complaint was pillows were more like cushions but even that didn't detract from a great stay.

Stayed 14th November 2022

Lovely hotel in a scenic setting We had a room overlooking the loch Very spacious room & very clean The staff gave you a very warm & friendly welcome at check in The rest of the staff were excellent Food was cooked fresh for you & piping hot … maybe one fault too much on the plate Throughly enjoyed breakfast two mornings .. there again was cooked fresh & hot We would definitely go back ….. great scenic area

Stayed 21st October 2022

Very peaceful room with a lovely view of the loch. Staff on the ball. Quite a limited menu at the time of our stay. Will be back I am sure

Stayed 30th September 2022

The rooms had been good some time ago but are very much in need of updating. The young staff were very friendly, and responded well to specific requests, but did not appear to be well managed and consequently the service was pretty poor. No management staff were evident during our stay. Despite the failings, we had a nice stay which could have been a lot better.

Stayed 19th September 2022

We really enjoyed our stay at the Rosslea. Our room overlooked the Firth of Clyde and the weather was kind so the view was amazing. Staf very friendly and nothing was too much trouble. The food was good and nicely served and everything was available that you could want for breakfast. The room had all the facilities and tea & £coffee too. TV had Netflix and internet was fast and effective. The only complaint was the sign pointing to where the sign was could have been more prominent as it is only a small board and is easily missed. We did get lost.

Stayed 3rd September 2022

nice hotel great location, its friendly staff its best asset. We have been here some time ago however this time our mobility is very poor and we booked a disabled room ,slightly tired decor and the room had a slight slope to the floor ,a bit disconcerting underfoot. room is big and given its for 2 people there is only one chair . The menu in resturaunt is a bit restricted and never changed over the 4 night we were there. We were there on dinner bed and breakfast terms with an allowance of £20,00 per person per night the pricing structure is such that it does not readily cover a 2 course meal and the beef dish alone exceeds it. If we return it would only be 1 --2 nights at most as the menu does not vary.

Stayed 21st August 2022

A comfortable and enjoyable stay. Very friendly and helpful staff. A few minor maintenance issues but nothing to spoil the visit.

Stayed 14th August 2022

When we arrived the guy on reception was really good and informative the hotel in need of a bit of updating but was clean. The room was fine although had to ask for soap for washing hands which felt strange after the last couple of years. The food was excellent. Only complaint in the dining room was at breakfast had to ask 3 different people for milk and another customer gave us theirs in the end. Overall enjoyed the experience and would go back

Stayed 10th August 2022

Hotel was comfortable, only issue was no lift which I expected n 4 star hotel but accept I should have checked. Rooms well furnished and beds comfy. Outside garden was excellent in very hot weather and staff service very good in restaurant, bars and reception. Minimal choice at dinner, one evening just ok but second evening same menu but much improved, however fairly basic breakfast meant did not leave gry but kitchen dealing with lots of guests and waiting staff did provide good service. To be fair for deal received break was adequate.

Stayed 28th July 2022

Very nice hotel, rooms nice enough but could do with sprucing up. Lots of dust at top of curtains, paintwork a bit tired. Restaurant was lovely, food really good, service couldn’t be faulted. Would return, hotel is in a lovely spot and gardens looked beautiful, too wet when we were there to explore properly

Stayed 25th July 2022

Well situated hotel with excellent views. The only disadvantages were the lack of staff both at breakfast and dinner which caused long delays and also, the choice of main courses at dinner were restrictive - I saw another review regarding this and a response from the hotel that, over their three menus they had thirty choices - this may well be the case but only one menu was offered in the Garden Restaurant. A lesser problem was the fact that there was no lift and this could cause us problems at a later date. We would certainly hope to visit the hotel again but probably only on a bed and breakfast basis.

Stayed 4th July 2022

The staff were very pleasant. Our room was up on the 3rd floor and (as far as I am aware) there is no lift so we had to carry our bags up. We managed, (we are in our 70's and fairly fit) but as the hotel was not full, I don't understand why we were up there. The beds were comfortable and the room was a good size with a lovely view of the water. The flush on the toilet was extremely stiff, and we found it difficult. My husband ordered the burger for dinner and he enjoyed it. I ordered the chicken curry and was bitterly disappointed. It looked lovely but the chicken was tasteless and the "curry" sauce was tasteless. The worst "curry" I have ever encountered. We both ordered the apple pastry for dessert and neither of us enjoyed it. It was presented beautifully but the pastry was unbelievably tough and the apples sliced so thinly we could not taste them. All in all my husband's dinner was 50/50 and mine was terrible. Breakfast was quite good except for the scrambled eggs which (again) were tasteless. I shall not return nor shall I recommend the Rosslea. Very disappointing.

Stayed 16th May 2022

Hotel guest room very outdated. Staff very friendly and welcoming. Expensive. Dinner menu expensive and not much choice. Breakfast shambolic - juice jugs would not open, no cereal/fruit plates and when asked for took ages to come. They serve you your cooked breakfast but you wouldn’t need to be in a hurry out, as they took ages to take our order. Food was good though

Stayed 31st August 2020

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