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Carlton Hotel, Prestwick

187 Ayr Road, Prestwick, KA91TP, UK

Guest Reviews

Overall Guest Rating

90%

Elizabeth Caldwell said...

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Stayed 14th June 2025

Room was beautiful plenty of storage for clothes underwear ect bathroom was beautiful tea coffee milk suger and biscuits available plus camomile which I love spotless we had a meal and dessert plenty of choice hot breakfast was made fresh amazing plenty of continental too I most certainly be back

Elizabeth O'Brien said... Hotel has replied

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Stayed 27th April 2025

Very good overnight stay very friendly reception staff . Rooms very nice Food in restaurant very good waiting staff very helpful.

Hotel reply...

Thank you so much for your kind feedback, Elizabeth. I will certainly pass your comments along to our reception and waiting staff. We sincerely hope to welcome you back again soon!

Alan Brown said... Hotel has replied

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Stayed 27th April 2025

Nice food and hotel..although the rooms are a bit dated

Hotel reply...

Thank you for taking the time to share your experience with us, Mr Brown. I am gald to hear your enjoyed your stay with us although I am sorry you found your room dated, all of our bedrooms were refurbished just last year, although our bathrooms have still to be completed and this is being scheduled for sometime this year. I do hope this does not deter you from returning in the future.

nicole mcgarr said... Hotel has replied

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Stayed 25th April 2025

Lovely stay in hotel very clean beds were very comfortable staff at reception were friendly. Breakfast was lovely

Hotel reply...

Thank you so much for your kind feedback, Nicole! I will certainly pass your comments along to our reception staff and we hope to welcome you back again soon!

Alex Wilson said... Hotel has replied

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Stayed 25th March 2025

Had the best 2 night stay at the Carlton hotel rooms great and spotless staff so friendly and the meals were outstanding great choice will be back.

Hotel reply...

Thank you so much for your kind words, Alex. It's lovely to hear you enjoyed your stay, specifically the service received from our great staff and chefs, we proudly believe our staff are our biggest asset so its wonderful to hear we were able to ! We sincerely hope to welcome you back again soon!

Gordon McKay said... Hotel has replied

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Stayed 27th March 2025

My wife and myself enjoyed 2 nights DDB at Carlton Hotel.Room was lovely and clean and good size.Breakfast and dinner were excellent with good choices and great service.Would definitely visit again in the future and would not hesitate to recommend hotel to others.

Hotel reply...

Thank you for taking the time to share your experience with us, Gordon. We're so glad to hear you enjoyed your stay with us, specifically the food served in our Logan's Restaurant I will certainly pass your kind comments along to the rest of the team, and we sincerely hope we will have the opportunity to welcome you back again soon!

Arlene Armstrong said... Hotel has replied

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Stayed 26th March 2025

Had a lovely stay in the carlton hotel..reception welcoming and simple check in. Room was good size,clean and comfortable. Staff were extremely polite,excellent with their service and attentive. Dinner was lovely and we had surprise of 2 glasses of prosecco for my partners birthday. Breakfast again nice with excellent customer service. Loved our stay and would return.

Hotel reply...

Thank you for your kind feedback, Arlene. We're so happy to hear you enjoyed your stay with us! We proudly believe our staff are our biggest asset so it is great to hear we were able to meet your expectations especially on such a lovely occasion, I will certainly pass along your comments to the rest of the team and we sincerely hope to welcome you back again soon!

Lynda Bentley said... Hotel has replied

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Stayed 23rd March 2025

Lovely hotel staff great food great would certainly go back again

Hotel reply...

Thank you so much for your kind feedback, Linda. We’re thrilled your time with us was so enjoyable! We take pride in delivering great service and it’s wonderful to hear we were able to meet your expectations. Thank you again for your kind words and we look forward to welcoming you back soon!

Nancy Casey said... Hotel has replied

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Stayed 25th March 2025

Fantastic getaway at the Carlton. Stayed for a girls night about 6 weeks ago, hence the reason for rebooking as it ticked all boxes. Great staff, spotlessly clean, lovely rooms and absolutely fabulous food. Could not fault it. Looking forward to returning again - definitely a favourite myhotelbreak.

Hotel reply...

Thank you so much for your kind feedback, Nancy. We’re thrilled your time with us was so enjoyable! We take pride in delivering great service and it’s wonderful to hear we were able to meet your expectations. Thank you again for your kind words and we look forward to welcoming you back soon!

Linda Pollock said... Hotel has replied

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Stayed 23rd March 2025

My husband and I arrived on 23/03/25 for two nights. We had a lovely time from check until check out. The staff are all very professional and nice. The food was excellent we had DBB dinner on both nights was delicious as was breakfast. The room was very modern and spotless would highly recommend a visit to this great hotel.

Hotel reply...

Thank you so much for your kind feedback, Linda. We’re thrilled your time with us was so enjoyable! We take pride in delivering great service and it’s wonderful to hear we were able to meet your expectations. Thank you again for your kind words and we look forward to welcoming you back soon!

Robert Lawrie said... Hotel has replied

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Stayed 15th March 2025

Excellent hotel . Food was lovely . I would highly recommend it .

Hotel reply...

Thank you so much for your kind feedback, Robert! We're so glad to hear you enjoyed your stay with us and very much hope to see you again in the near future!

A guest said... Hotel has replied

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Stayed 9th March 2025

Very good 8

Hotel reply...

Thank you so much for your kind feedback, Isabel. If you would have any further comments on what we could do to make your next stay a 10/10 this would be most welcome! We hope to see you again in the future!

A guest said... Hotel has replied

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Stayed 11th March 2025

Everything perfect ,staff food room and bar area ,you would be hard pushed to find fault

Hotel reply...

We're so happy to hear you enjoyed your stay with us, William and thank you so much for your kind feedback. We hope to welcome you back very soon!

frances lennon said... Hotel has replied

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Stayed 8th March 2025

Fantastic overnight with mum and daughter-staff very friendly and always on hand. Rooms are fabulous and clean. We had dinner included service quick and food delicious. Same with breakfast but only gripe was not too warm and poached eggs were hard but I can cope with that but would def recommend this hotel

Hotel reply...

Thank you so much for your kind feedback, Frances. I'm sorry to hear your found your breakfast items not to your satisfaction but I am very glad to hear this has not deterred you from returning. Awaiting your next visit!

nicola clark said... Hotel has replied

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Stayed 7th March 2025

Lovely stay at a very modern hotel and the staff were very friendly Room was very clean & comfortable and we had a great sleep Dinner & breakfast were both delicious

Hotel reply...

We're so glad to hear you enjoyed your visit with us, Nicola. We sincerely hope to see you again soon!

William Anderson said... Hotel has replied

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Stayed 25th February 2025

This was a great stay. Friendly staff, comfortable and clean rooms, and excellent food.

Hotel reply...

Thank you for your kind review, William! We take pride in delivering a great service and it's lovely to hear we were able to meet your expectations. We sincerely hope to welcome you back again soon!

Angela Smillie said... Hotel has replied

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Stayed 17th February 2025

Awkward check-in at reception for me and my husband as I was advised upon arrival that the card details provided by ‘my hotelbreak.com’ were not valid and that I would have to pay the full cost of the stay. The receptionist was adamant that the ‘gift voucher’ would not be recognised (even although it had already been accepted by yourselves) this situation resulted in an embarrassing stand off between myself & the receptionist before another member of staff appeared from the office and resolved the matter. Not the best start to our stay.

Hotel reply...

Thank you so much for taking the time to share your experience with us, Angela. I have sent over a response via My Hotel Breaks with an offer of compensation due to the issues you experienced. Please accept my deepest apologies for this, this will be reviewed closely. We take pride in delivering a great service and proudly believe our staff are our biggest asset so to hear this is most disappointing, and certainly not the standards to which our staff are trained to uphold. I do hope you will return in the future and afford us another chance to showcase the excellent standards we consistently aspire to offer.

Rhona Cameron said...

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Stayed 6th February 2025

Had a very nice 2 night stay, on the Thursday when arrived unpacked noticed light on the mirror in the toilet not working.Due to wearing glasses I look for a good vanity light.I informed reception on day of arrival but on checking out light still not fixed.Disappointed found room a little small but comfortable.

Margaret Dick said... Hotel has replied

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Stayed 12th January 2025

Nice hotel staff very friendly great value x

Hotel reply...

Thank you so much for your kind review, Margaret. We sincerely hope to welcome you back again soon!

Lorna Steele said... Hotel has replied

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Stayed 10th January 2025

Total loved stay at Carlton definitely going back

Hotel reply...

Thank you so much for your wonderful feedback, Lorna. We sincerely hope to welcome you back again very soon!

audra baxter said... Hotel has replied

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Stayed 3rd January 2025

Lovely hotel, with mostly friendly staff, great food and lovely decor . We have stayed 4 times but and love rad hotel's but unfortunately we will not stay again because of unruly guests both night's. Shouting at 3 am in the corridor on the friday (wedding guests) sat room 217 shouting at each other for 2 hrs then blaring tv . Walls are too thin .

Hotel reply...

Thank you so much for taking the time to share your experience with us. We deeply regret that you encountered challenges during your recent stay. It is indeed unfortunate that we were unable to meet your expectations and deliver a flawless service. Our night workers do carry out three scanned walkrounds of the hotel and I can see these were completed on the evening in question. Whilst they do try their best to monitor noise levels they do have other duties to attend to throughout the night but if at any point you felt the noise became excessive you can contact our night worker via the telephone in your bedroom to flag this and this would prompt them to address the situation. Although, we understand this does not alter the experience you bad. I do hope you choose to visit again in the future, we are committed to continually improving our services based on guest experiences like yours.

Jacqueline Higgins said... Hotel has replied

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Stayed 22nd December 2024

An amazing hotel for a break. Bar nice and chilled to sit in and dinner was delicious as was breakfast. Staff so nice. Spotless comfortable rooms.

Hotel reply...

Thank you so much for your kind feedback, Jacqueline! It's lovely to hear you enjoyed your stay with us and we sincerely hope to welcome you back again soon!

Teresa Reynolds said... Hotel has replied

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Stayed 30th November 2024

Lovely hotel food amazing

Hotel reply...

Thank you so much for your kind feedback Teresa, we hope to welcome you back very soon!

A guest said... Hotel has replied

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Stayed 16th November 2024

Lovely hotel throughout, food excellent and portion sizes generous. Staf lovely and helpful, nothing too much trouble for them. A small fridge in the room would be beneficial but that's the only minor criticism, would definitely come back, had a lovely stay.

Hotel reply...

Thank you so much for your kind review, Agnes. I will certainly pass you comments regarding a small fridge in the room to the relevant parties. We hope to welcome back very soon!

A guest said... Hotel has replied

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Stayed 15th November 2024

We have been several times before and really enjoyed it. We did enjoy it this time too but it was particularly noisy and busy in the restaurant and at times you could not hear yourself think. It might have been better if we had been offered a quieter area in the restaurant as I noticed on the way out more quieter areas.

Hotel reply...

Thank you so much for taking the time to share your experience with us, Yvonne. I'm very sorry to hear you found your experience marred by busy restaurant, unfortunately this is often the case on weekend dates. I can see you were placed in our Terrace area of the restaurant as this is the most commonly requested area and I imagine this was the thought process when placing you here. Should you return, just let your server know of your preferences and we will do our utmost to accommodate this. I sincerely hope this doesn't deter you from returning in the future.