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Inverness Palace Hotel & Spa, Inverness

Ness Walk, Inverness, IV35NG, UK

Guest Reviews

Overall Guest Rating

91%

Julie Thomson said...

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Stayed 13th November 2025

Excellent stay at Inverness Palace Hotel. This is the second time I have stayed at this hotel and it doesn’t disappoint. Friendly staff, good food and a room with a lovely view on to the river and Castle beyond. The leisure spa is also an excellent bonus.

A guest said...

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Stayed 1st November 2025

We had a brilliant stay only issue was the prices for drinks

margaret mennie said...

94 %
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Stayed 7th April 2025

Hotel lovely and clean . enjoyed the leisure facilities food was great breakfast was a little chaotic as they had ran out of milk for tea and sent a staff member to shops for it.had to wait a bit to bring our toast as did a few people mabe not enough staff to help out

A guest said...

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Stayed 9th April 2025

Lovely stay for our Anniversary. Recently refurbished and friendly accommodating staff.

Julie Thomson said...

94 %
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Stayed 13th March 2025

Lovely hotel in a perfect location

Janice Vickers said...

84 %
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70%

Stayed 22nd February 2025

Lovely hotel and service good leisure facilities were excellent

William McKinnon said...

97 %
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Stayed 20th February 2025

All staff friendly and professional. Our room was excellent. Well presented excellent furnishings and facilities. Restaurant and Brasserie good. Breakfast well done. Evening meal good choices and presentation.

Callum Clark said...

87 %
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Stayed 14th February 2025

Great hotel in an ideal location. Room was lovely, however the bathroom could do with updating. Drinks offering in the bar weren’t the best especially the draught beers, for a 4 star hotel you’d expect better than Tennants. Staff and service was great throughout stay.

D Pringle said...

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Stayed 3rd February 2025

My wife and I had a wonderful 3 night mini break at the Palace Hotel & Spa. Everything was wonderful. Tremendous room, excellent food and first class staff. I cannot find any fault whatsoever. We hopefully will return in the not to distant future!

Ann Black said...

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Stayed 3rd January 2025

Had a brilliant 3 night stay couldn’t fault a thing

Claire McClymont said...

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Stayed 2nd January 2025

Everything was lovely about our recent stay. Staff friendly, rooms spotless, food tasty, excellent choice for breakfast. Hotel is situated in the heart of Inverness - very easy to access shops, bars restaurants within the city. Tourist attractions are a short drive away - Culloden, Fort George, Black Isle

Colleen Simpson said...

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Stayed 27th December 2024

We had a very nice stay for my husbands special birthday warm clean and friendly hotel

Kathleen Munro said...

90 %
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Stayed 25th October 2024

We stayed at the hotel Friday and Saturday 25th and 26th October 24. The hotel was lovely and all the staff were very friendly and helpful. The Leisure facilities were great and again the staff were very friendly and helpful. The room we had was lovely and nicely decorated and the hotel was lovely and warm. The one thing I would say is that the breakfast needs to be kept warmer. The dishes it was kept in were cold to touch and I am not sure that the hot plates below were warm. It was lukewarm on both days. Dinner was again lovely and good choices available. This is only a suggestion but it would be good if the Leisure centre had a machine that would rinse the water from swimwear especially for guests who are travelling home. I believe they had one prior to the centre being updated.

Marianne MacPherson said...

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Stayed 25th October 2024

We had a fabulous stay at the Palace Hotel, Inverness. A beautiful hotel which has been tastefully decorated. When we arrived at the hotel, the lovely receptionist told us we had been upgraded to a river view room which was fabulous - lovely spacious room which was beautifully decorated. We had a meal at the hotel which was delicious and also very quick service. We would definitely stay at the Palace Hotel again and would recommend it to others.

A guest said...

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Stayed 27th March 2024

Had a two night break in this beautiful hotel.The room was spotless and had the most beautiful view over the river Ness. The dinner in the evening was superb followed by a lovely selection at breakfast. All staff were excellent and a credit to the hotel

Jane Lewis said...

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Stayed 5th March 2024

Had a lovely night at the Palace Hotel, bedroom was a good size and decorated beautifully. Had a swim and a jacuzzi and felt very relaxed before heading out for dinner and tails. Breakfast could have been hotter, food was luke warm but enjoyable all the same. Very noisy people above us, thought the lightshade was going to come off the ceiling many times through the night and next morning but obviously this doesn't reflect on the hotel at all as there's nothing that can be done to stop people stomping about.

A guest said...

74 %
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50%

Stayed 1st March 2024

Very easy check in at the Palace Hotel. Public areas are renovated and very attractive. The leisure suite is excellent. Spotless and well kept. Staff are so helpful and friendly. Our room had a poor outlook and location within the hotel. Lots of corridors, lift and fire doors to deal with. These tend to slam at night and early morning. We both struggled with the brick hard mattresses and as all rooms have the same, no solution could be found so we moved to another hotel for our 2nd night. Breakfast was also not good. All cooked beforehand and sitting in bain Marie pots. The food was like warm and ruined. Even the eggs had been cooked along time in advance and were rubbery. Another reason for our early check out from this Best Western.

Catherine Fairlie said... Hotel has replied

87 %
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Stayed 2nd November 2023

Hotel was hood. Staff were excellent. One member of staff from leisure area gave up her parking space as my husband is registered disabled.

Hotel reply...

Thank you so much for your lovely review, Catherine! We are delighted to read that you enjoyed your stay with us. Hopefully see you again soon. Kind regards, Angelika

Shirley Orr said... Hotel has replied

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Stayed 20th October 2023

Room was lovely and Hotel as well as lovely leisure facilities but big let down was Brasserie and Restaurant. Meal on 1st night was not great and breakfast was cold and items not put out and when they brought them it was cold. This is something they really have to work on as it lets the hotel down. When we complained they just said oh will tell the chef.

Hotel reply...

Thank you so much for taking the time to write your review, Shirley. We are pleased to hear that the hotel met your expectations; however, I am very upset to hear about your experience in the restaurant during breakfast, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. I hope that you enjoyed your time in Inverness. Kind regards, Angelika

Lewis Hendry said... Hotel has replied

84 %
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Stayed 15th October 2023

lovely hotel and staff were so helpful

Hotel reply...

Thank you so much for your lovely review, Lewis! We are delighted to read that you enjoyed your stay with us. Hopefully see you again soon. Kind regards, Angelika

A guest said... Hotel has replied

94 %
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Stayed 14th March 2023

Great place to have a nice relaxing stay had a Lovely room with great river views Staff were really nice and so helpful The Palace is a 4 star hotel with a five strvice

Hotel reply...

Thank you so much for your fantastic review, Mrs Brockie. We are glad you have written so many positive points and, on the whole, enjoyed your stay. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angelika

kevin aird said... Hotel has replied

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Stayed 3rd March 2023

Fantastic hotel staff were great from start to finish Spa was lovely defo recomend this hotel

Hotel reply...

Thank you so much for your lovely review, Kevin! We are delighted to read that you enjoyed your stay with us. Hopefully see you again soon. Kind regards, Angela

Annette Blessing said... Hotel has replied

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Stayed 5th December 2022

Lovely large room with a beautiful view of the river. Will visit again

Hotel reply...

Thank you so much for your lovely review, Annette! We are delighted to read that you enjoyed your stay with us. Hopefully see you again soon. Kind regards, Angela

Beverley Copland said... Hotel has replied

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Stayed 9th November 2022

Lovely hotel good parking great rooms looking over the water. Rooms are decorated to a high standard. Staff were very friendly and helpful.

Hotel reply...

Thank you so much for your lovely review, Beverley! We are delighted to read that you enjoyed your stay with us. Hopefully see you again soon. Kind regards, Angela

Tracey Tree said... Hotel has replied

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Stayed 8th April 2022

Amazing hotel. Staff, location, food and spa are excellent. We had a full body massage and I have to say this was probably the best massage I’ve ever had ( thank you Jody) river view room is a must Will definitely be back

Hotel reply...

Thank you so much for your fantastic review, Tracey. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela