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Palace Hotel & Spa, Inverness

Ness Walk, Inverness, IV35NG, UK

Guest Reviews

Overall Guest Rating

89%

Heather Thomson said... Hotel has replied

80%
80%
80%
80%

Stayed 28th May 2021

we found the room very warm even with the window left open. we turned the heating off in the room but was still very warm on both nights not a lot of sleep. the food was not so good on the second night i feel the kitchen couldn't coupe with the hotel being fully booked food was under seasoned rice was over cooked and the caramel sauce was not cooked enough was still full of hard sugar.

Hotel reply...

Thank you so much for taking the time to write your review, Heather. Apologies that you found the room rather hot, we do have a few mobile air conditioning units that we can put into rooms on request. What is more, I am very upset to hear about your experience in the restaurant, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Angelika Malinowska

graham turnill said... Hotel has replied

77%
80%
80%
70%

Stayed 30th April 2021

Good overall stay

Hotel reply...

Thank you so much for taking the time to write your review, Graham . I am so pleased to hear that you enjoyed your stay with us. I hope that we can welcome you back again soon. Kind regards, Angela

Kevin McCann said... Hotel has replied

87%
90%
90%
80%

Stayed 27th November 2020

Hotel was great and were doing their very best to be covid safe for staff and guests, great location and will definitely return.

Hotel reply...

Thank you so much for taking the time to write your review, Kevin. I am so pleased to hear that you enjoyed your stay with us and were impressed with location. I hope that we can welcome you back again soon. Kind regards, Angela

james simpson said... Hotel has replied

60%
60%
60%
60%

Stayed 14th September 2020

Hotel was excellently located for bars and restaurants. Room was tired but clean. Reception staff left a lot to be desired when we checked in. Not the most helpful!

Hotel reply...

Thank you so much for your feedback, James. I am happy to hear that you were impressed with our location. I am sorry that you found some of the team at the reception to not be the most helpful. . I will definitely raise this with the Reception manager to discuss with their team. I hope that you enjoyed the rest of your time in Inverness and that we can welcome you back again in future. Kind regards, Angela

Karen Henderson said...

100%
100%
100%
100%

Stayed 31st August 2020

Lovely stay . Room was amazing and breakfast great . Wished we’d stayed another night .

John Lewthwaite said...

87%
80%
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90%

Stayed 1st September 2020

Good service and food, staff very helpful and friendly. Only down side was the amount of cigarette ends on the roof outside our window, which looked right onto it.

John Lewthwaite said...

87%
80%
90%
90%

Stayed 1st September 2020

Good service and food, staff very helpful and friendly. Only down side was the amount of cigarette ends on the roof outside our window, which looked right onto it.

Karen Henderson said...

100%
100%
100%
100%

Stayed 31st August 2020

Lovely stay . Room was amazing and breakfast great . Wished we’d stayed another night .

James Cook said...

75%
80%
N/A
70%

Stayed 14th March 2020

Will Dr good when the spa is operating

teresa clark said...

100%
100%
100%
100%

Stayed 27th December 2019

first class hotel, staff amazing, well positioned at river short walk over bridge from rail and bus station. we have stayed four years in a row at twixmas got upgraded this year the staff go out of there way we stayed three night meal first night was really good, and of high standard fish was amazing i would recommend this hotel we love it.

Yvonne Currie said...

94%
100%
100%
80%

Stayed 6th December 2019

Fab hotel, immaculate rooms food good and excellent staff.

Mary Torrance said...

100%
100%
100%
100%

Stayed 6th December 2019

The hotel was very comfortable and in a great location. Rooms were very nice and staff very helpful. Food was excellent.

A guest said...

94%
90%
100%
90%

Stayed 7th December 2018

Would recommend this hotel, friendly staff, good food, hotel is kept to a clean standard

HELEN MCGUIRE said...

94%
90%
100%
90%

Stayed 23rd November 2018

Everything was lovely with our stay. At breakfast the staff worked really hard on a very busy Sunday morning clearing, serving & preparing tables. Well done.

linda walker said...

74%
90%
50%
80%

Stayed 24th November 2017

room was lovely with a view of the river and castle, very comfy. Dinner was a bit hit or miss, service poor food of very good uality but cold on arrival. Breakfast also very good but food lukewarm. Spa is very nice and well maintained. Would defo return as staf lovely and we had a wonderful break

A guest said...

100%
100%
100%
100%

Stayed 8th November 2017

Could not fault the hotel. Friendly staff, clean and spacious room with mini bottle of wine on arrival - a lovely welcoming touch. Great breakfast and pool was fantastic too. It's very central and close to everything. Would definitely go back.

A guest said...

84%
90%
80%
80%

Stayed 25th March 2016

Lovely hotel

Kirsten Campbell said...

94%
100%
100%
80%

Stayed 27th March 2016

I would definetley stay at the hotel again. Everything you need for a great stay. Staff were very friendly, breakfast was good, I cannot comment on dinner as we went out. The pool area and sauna were great. They have everything you need, iron, kettle and tea and coffee in the rooms, even gave us a bucket with ice for our bottle of prosecco which we took to the hotel.Great stay.

Stephen Laing said... Hotel has replied

100%
100%
100%
100%

Stayed 11th May 2015

Everything was fantastic top marks.

Hotel reply...

Dear Guest Thank you so much for your review and we're delighted you enjoyed your stay with us. I do hope we are able to welcome you to the hotel again in the future. Kind regards, Della

Garry Templeman said... Hotel has replied

87%
80%
100%
80%

Stayed 13th March 2015

Excellent service and experience from start to finish. We all will highly recommend this hotel

Hotel reply...

Dear Mr Templeman Thank you for completing the survey and your kind comments. We're delighted you enjoyed your stay and I do hope we can welcome you to the hotel again in the future. Kind regards, Della. Della Evans Operations Support Manager

Linda McKay said... Hotel has replied

94%
100%
100%
80%

Stayed 28th February 2015

Great Hotel - friendly,helpful staff. We had room 039 it was fantastic, great views, large and spacious. Lovely lounge to relax in and great service at bar and coffee shop. Very pet friendly.

Hotel reply...

Dear Ms McKay Thank you for completing the survey and we're delighted you enjoyed your stay. Your kind feedback is very much appreciated. I do hope we can welcome you to the hotel again in the future. Kind regards, Della Della Evans Operations Support Manager

Rosalyn Mathieson said... Hotel has replied

97%
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90%
100%

Stayed 20th February 2015

Comfortable clean modern room and lovely breakfast.

Hotel reply...

Dear Guest Thank you for taking the time to complete the survey following your stay. We're delighted you enjoyed yourself and we hope we can welcome you to the hotel again in the future. Kind regards, Della. Della Evans Operations Support Manager

DUNCAN FERGUSON said... Hotel has replied

97%
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90%

Stayed 14th February 2015

Excellent place to stay. Location first class

Hotel reply...

Dear Mr Ferguson Thank you for completing the survey and we're delighted you enjoyed your stay with us. I do hope we can welcome you to the hotel again in the future. Kind regards, Della. Della Evans Operations Support Manager

Mrs Johnstone said... Hotel has replied

90%
90%
90%
90%

Stayed 6th February 2015

Staff very pleasant and helpful.Great breakfast plenty to choose from.Hotel very clean and great atmosphere .

Hotel reply...

Dear Mrs Johnstone Thank you for writing your review. It's great that you enjoyed your stay and I do hope we are able to welcome you to the hotel again in the future. Kind regards, Della. Della Evans Operations Support Manager

brian mcshane said... Hotel has replied

90%
90%
90%
90%

Stayed 16th January 2015

Good wee relaxing break

Hotel reply...

Thanks Brian, hopefully see you again soon. Kind regards, all at the Palace.