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Palace Hotel & Spa, Inverness

Ness Walk, Inverness, IV35NG, UK

Guest Reviews

Overall Guest Rating

89%

A guest said...

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Stayed 7th December 2018

Would recommend this hotel, friendly staff, good food, hotel is kept to a clean standard

HELEN MCGUIRE said...

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Stayed 23rd November 2018

Everything was lovely with our stay. At breakfast the staff worked really hard on a very busy Sunday morning clearing, serving & preparing tables. Well done.

linda walker said...

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Stayed 24th November 2017

room was lovely with a view of the river and castle, very comfy. Dinner was a bit hit or miss, service poor food of very good uality but cold on arrival. Breakfast also very good but food lukewarm. Spa is very nice and well maintained. Would defo return as staf lovely and we had a wonderful break

A guest said...

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Stayed 8th November 2017

Could not fault the hotel. Friendly staff, clean and spacious room with mini bottle of wine on arrival - a lovely welcoming touch. Great breakfast and pool was fantastic too. It's very central and close to everything. Would definitely go back.

A guest said...

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Stayed 25th March 2016

Lovely hotel

Kirsten Campbell said...

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Stayed 27th March 2016

I would definetley stay at the hotel again. Everything you need for a great stay. Staff were very friendly, breakfast was good, I cannot comment on dinner as we went out. The pool area and sauna were great. They have everything you need, iron, kettle and tea and coffee in the rooms, even gave us a bucket with ice for our bottle of prosecco which we took to the hotel.Great stay.

Stephen Laing said... Hotel has replied

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Stayed 11th May 2015

Everything was fantastic top marks.

Hotel reply...

Dear Guest Thank you so much for your review and we're delighted you enjoyed your stay with us. I do hope we are able to welcome you to the hotel again in the future. Kind regards, Della

Garry Templeman said... Hotel has replied

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Stayed 13th March 2015

Excellent service and experience from start to finish. We all will highly recommend this hotel

Hotel reply...

Dear Mr Templeman Thank you for completing the survey and your kind comments. We're delighted you enjoyed your stay and I do hope we can welcome you to the hotel again in the future. Kind regards, Della. Della Evans Operations Support Manager

Linda McKay said... Hotel has replied

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Stayed 28th February 2015

Great Hotel - friendly,helpful staff. We had room 039 it was fantastic, great views, large and spacious. Lovely lounge to relax in and great service at bar and coffee shop. Very pet friendly.

Hotel reply...

Dear Ms McKay Thank you for completing the survey and we're delighted you enjoyed your stay. Your kind feedback is very much appreciated. I do hope we can welcome you to the hotel again in the future. Kind regards, Della Della Evans Operations Support Manager

Rosalyn Mathieson said... Hotel has replied

97%
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Stayed 20th February 2015

Comfortable clean modern room and lovely breakfast.

Hotel reply...

Dear Guest Thank you for taking the time to complete the survey following your stay. We're delighted you enjoyed yourself and we hope we can welcome you to the hotel again in the future. Kind regards, Della. Della Evans Operations Support Manager

DUNCAN FERGUSON said... Hotel has replied

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Stayed 14th February 2015

Excellent place to stay. Location first class

Hotel reply...

Dear Mr Ferguson Thank you for completing the survey and we're delighted you enjoyed your stay with us. I do hope we can welcome you to the hotel again in the future. Kind regards, Della. Della Evans Operations Support Manager

Mrs Johnstone said... Hotel has replied

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Stayed 6th February 2015

Staff very pleasant and helpful.Great breakfast plenty to choose from.Hotel very clean and great atmosphere .

Hotel reply...

Dear Mrs Johnstone Thank you for writing your review. It's great that you enjoyed your stay and I do hope we are able to welcome you to the hotel again in the future. Kind regards, Della. Della Evans Operations Support Manager

brian mcshane said... Hotel has replied

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Stayed 16th January 2015

Good wee relaxing break

Hotel reply...

Thanks Brian, hopefully see you again soon. Kind regards, all at the Palace.

Fraser Brown said... Hotel has replied

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Stayed 27th December 2014

A one night stay with friends to refresh after Christmas. Room was ready for us three hours early!

Hotel reply...

Thanks for taking the time to write a review. I'm delighted that overall you enjoyed your stay and I hope we can welcome you to the hotel again in the future. Thanks again and kind regards, Della.

Joanne Keyes said... Hotel has replied

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Stayed 27th December 2014

Our room was fantastic and as requested, overlooked the River Ness & Castle. The staff were all friendly & helpful. On the second night, the chef was off & there were problems in the kitchen. Fish was dry & it took 2 hours for 3 courses to be served. Other guests were returning meals & smokey atmosphere was wafting into the restaurant from the kitchen. Staff were not happy on this occasion and apologised to us the next evening.On paying the bill we were asked for extra payment for our food which was all inclusive and told we would have to take this up with Classic Britain. We spoke to the Manager, who was still insistent but eventually worked out the costings & she realised that she had made an error & the matter was resolved. This Hotel would be 1st class once the problems in the kitchen are resolved, as this reflects on the staff who are front of house & bear the brunt from the guests, which affects them personally. Comments below are based on this.

Hotel reply...

Thank you for writing a review of your stay. I am really delighted that overall you enjoyed your wee break, although I am sorry that there was a problem with your meal on one of the nights. All the reviews and comments we receive are passed on to the General Manager so thank you for taking the time to contact us. I'm sorry there was a problem with your bill on check-out and I'm glad we were able to correct it for you. I do hope we can welcome you to the hotel again in the future. Thanks again for taking the time to write a review. Kind regards, Della.

A guest said...

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Stayed 1st December 2014

Lovely big bedroom, excellent bedroom. Excellent location. Very good leisure facility if you go at a quiet time of day as lots of school children use the pool. Would def stay again.

Anne Campbell said...

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Stayed 7th November 2014

Excellent stay. Perfect location.

P Milne said...

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Stayed 1st November 2014

Nice hotel, good food and would be happy to stay again, though I would make sure I got a river side room.

Terry Gibb said...

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Stayed 30th October 2014

first class amenities with lovely room with a view will definatly return

W Gilroy said...

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Stayed 18th March 2014

This hotel, service, good and treatments were all fantastic. We cannot praise it highly enough!!

Donald Fletcher said...

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Stayed 15th February 2014

The weekend we stayed here was excellent bar a few minor things which did not put us off we enjoyed our stay and would stay again Thank you Palace hotel and staff Dondarr

Allan Robertson said...

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Stayed 7th February 2014

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graham nisbet said...

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Stayed 4th February 2014

Hotel ticks all of the box's

Mrs Johnstone said... Hotel has replied

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Stayed 18th January 2014

Great welcome on arrival.nice happy staff.everyone was very helpful.very clean hotel.will be back and recommend it to friends.thanks for a nice enjoyable stay.

Hotel reply...

Dear Guest Thank you ever so much for letting us you know you enjoyed your stay with us. It's lovely to receive such fantastic feedback and we're all delighted you enjoyed your visit. I hope that if you are in Inverness in the future, you will choose to stay with us again. Kind regards, Della Della Evans Operations Support Manager

Tara-Anthea McMillan said... Hotel has replied

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Stayed 7th December 2013

Good location, very central. Hotel beautifully decorated and very comfortable. Staff were overly helpful especially the gentleman working in the restaurant. Swimming pool a bit cool, but clean with a relaxing atmosphere. Food beautiful, but portions too big. Highly recommend this hotel.

Hotel reply...

Dear Ms MacMillan Thanks ever so much for letting us know you enjoyed your stay, we're absolutely delighted. I hope you can visit us again soon. Kind regards, Della.