Palace Hotel & Spa, Inverness

Stayed 30th April 2021

Good overall stay

Stayed 27th November 2020

Hotel was great and were doing their very best to be covid safe for staff and guests, great location and will definitely return.

Stayed 14th September 2020

Hotel was excellently located for bars and restaurants. Room was tired but clean. Reception staff left a lot to be desired when we checked in. Not the most helpful!

Stayed 31st August 2020

Lovely stay . Room was amazing and breakfast great . Wished we’d stayed another night .

Stayed 1st September 2020

Good service and food, staff very helpful and friendly. Only down side was the amount of cigarette ends on the roof outside our window, which looked right onto it.

Stayed 31st August 2020

Lovely stay . Room was amazing and breakfast great . Wished we’d stayed another night .

Stayed 14th March 2020

Will Dr good when the spa is operating

Stayed 27th December 2019

first class hotel, staff amazing, well positioned at river short walk over bridge from rail and bus station. we have stayed four years in a row at twixmas got upgraded this year the staff go out of there way we stayed three night meal first night was really good, and of high standard fish was amazing i would recommend this hotel we love it.

Stayed 6th December 2019

Fab hotel, immaculate rooms food good and excellent staff.

Stayed 6th December 2019

The hotel was very comfortable and in a great location. Rooms were very nice and staff very helpful. Food was excellent.

Stayed 7th December 2018

Would recommend this hotel, friendly staff, good food, hotel is kept to a clean standard

Stayed 23rd November 2018

Everything was lovely with our stay. At breakfast the staff worked really hard on a very busy Sunday morning clearing, serving & preparing tables. Well done.

Stayed 24th November 2017

room was lovely with a view of the river and castle, very comfy. Dinner was a bit hit or miss, service poor food of very good uality but cold on arrival. Breakfast also very good but food lukewarm. Spa is very nice and well maintained. Would defo return as staf lovely and we had a wonderful break

Stayed 8th November 2017

Could not fault the hotel. Friendly staff, clean and spacious room with mini bottle of wine on arrival - a lovely welcoming touch. Great breakfast and pool was fantastic too. It's very central and close to everything. Would definitely go back.

Stayed 25th March 2016

Lovely hotel

Stayed 27th March 2016

I would definetley stay at the hotel again. Everything you need for a great stay. Staff were very friendly, breakfast was good, I cannot comment on dinner as we went out. The pool area and sauna were great. They have everything you need, iron, kettle and tea and coffee in the rooms, even gave us a bucket with ice for our bottle of prosecco which we took to the hotel.Great stay.

Stayed 11th May 2015

Everything was fantastic top marks.

Stayed 13th March 2015

Excellent service and experience from start to finish. We all will highly recommend this hotel

Stayed 28th February 2015

Great Hotel - friendly,helpful staff. We had room 039 it was fantastic, great views, large and spacious. Lovely lounge to relax in and great service at bar and coffee shop. Very pet friendly.

Stayed 20th February 2015

Comfortable clean modern room and lovely breakfast.

Stayed 14th February 2015

Excellent place to stay. Location first class

Stayed 6th February 2015

Staff very pleasant and helpful.Great breakfast plenty to choose from.Hotel very clean and great atmosphere .

Stayed 16th January 2015

Good wee relaxing break

Stayed 27th December 2014

A one night stay with friends to refresh after Christmas. Room was ready for us three hours early!

Stayed 27th December 2014

Our room was fantastic and as requested, overlooked the River Ness & Castle. The staff were all friendly & helpful. On the second night, the chef was off & there were problems in the kitchen. Fish was dry & it took 2 hours for 3 courses to be served. Other guests were returning meals & smokey atmosphere was wafting into the restaurant from the kitchen. Staff were not happy on this occasion and apologised to us the next evening.On paying the bill we were asked for extra payment for our food which was all inclusive and told we would have to take this up with Classic Britain. We spoke to the Manager, who was still insistent but eventually worked out the costings & she realised that she had made an error & the matter was resolved. This Hotel would be 1st class once the problems in the kitchen are resolved, as this reflects on the staff who are front of house & bear the brunt from the guests, which affects them personally. Comments below are based on this.