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Palace Hotel & Spa, Inverness

Ness Walk, Inverness, IV35NG, UK

Guest Reviews

Overall Guest Rating

91%

Allan Robertson said...

70%
60%
70%
80%

Stayed 7th February 2014

.

graham nisbet said...

90%
90%
90%
90%

Stayed 4th February 2014

Hotel ticks all of the box's

Mrs Johnstone said... Hotel has replied

100%
100%
100%
100%

Stayed 18th January 2014

Great welcome on arrival.nice happy staff.everyone was very helpful.very clean hotel.will be back and recommend it to friends.thanks for a nice enjoyable stay.

Hotel reply...

Dear Guest Thank you ever so much for letting us you know you enjoyed your stay with us. It's lovely to receive such fantastic feedback and we're all delighted you enjoyed your visit. I hope that if you are in Inverness in the future, you will choose to stay with us again. Kind regards, Della Della Evans Operations Support Manager

Tara-Anthea McMillan said... Hotel has replied

94%
90%
100%
90%

Stayed 7th December 2013

Good location, very central. Hotel beautifully decorated and very comfortable. Staff were overly helpful especially the gentleman working in the restaurant. Swimming pool a bit cool, but clean with a relaxing atmosphere. Food beautiful, but portions too big. Highly recommend this hotel.

Hotel reply...

Dear Ms MacMillan Thanks ever so much for letting us know you enjoyed your stay, we're absolutely delighted. I hope you can visit us again soon. Kind regards, Della.

Frances Kelly said... Hotel has replied

100%
100%
100%
100%

Stayed 30th May 2013

Had a fabulous stay at the palace and would certainly return . All staff and facilities were of a very high standard .

Hotel reply...

Dear Guest Thank you very much for such a lovely review! I'm so pleased you enjoyed staying with us and that you found our facilities to be of a high standard. I will be passing your comments onto to all of our team as it's always so rewarding to receive great feedback. Many thanks again and I hope we will see you again soon. Kind Regards, Della Della Evans Operations Support Manager

Linda Matthews said... Hotel has replied

90%
90%
100%
80%

Stayed 29th May 2013

The hotel and facilities were amazing however our room backed onto a the back street, where deliveries and bin men attended every morning between 6-9. This was very noisy!

Hotel reply...

Dear Guest Thank you ever so much for writing a review on our hotel and facilities. I'm really sorry you were woken up by the traffic outside the hotel, it is a one way system so the traffic seems to linger and sounds really loud at that time of the day. It's great that you enjoyed the other aspects of the hotel so much and I will be making sure all of our team read your comments. Thanks once again and I do hope we can welcome you back in the near future. Kind Regards, Della Della Evans Operations Support Manager

Kathleen Ross said... Hotel has replied

84%
80%
90%
80%

Stayed 12th April 2013

We thoroughly enjoyed our stay. Good location and facilities including free wi-fi. Meals were good - generous portions and exceptionally good breakfast buffet. The staff were invariably helpful and friendly and it's nice to see that many of them have worked there for years.

Hotel reply...

Dera Guest, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read that you enjoyed your stay and found the staff helpful and friendly. I hope we can welcome you back again in the near future Kindest Regards Laura Kelly Sales Manager

Gayle Badger said... Hotel has replied

84%
80%
80%
90%

Stayed 7th April 2013

Very friendly, helpful staff. Fantastic food in the restaurant and the room was extremely clean and tidy. The spa was very relaxing and along with thr great location of the hotel, made out stay extremely enjoyable. woukf definitely recommend it!

Hotel reply...

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read that you enjoyed your stay with us and hope we can welcome you back again in the near future. Kindest Regards Laura Kelly Sales Manager

ALAN FLOCKHART said... Hotel has replied

84%
80%
90%
80%

Stayed 4th April 2013

Nice room but cold heaters only on at certain times great shower and bathroom. Dinner on both nights was from the bar menu but good food breakfast good overall a lovely hotel and good stay definitely go back

Hotel reply...

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I apologise you found your room cold, the heating is on a timer everyday but I think with the cold snap we received the hotel wasn't as warm as it should be. I have been informed the heating was extended so I hope you found it more comfortable throughout your stay. I'm glad to see that this wouldn't deter you from using us again Kindest Regards Laura Kelly Sales Manager

Margaret Smith said... Hotel has replied

100%
100%
100%
100%

Stayed 28th March 2013

Reslly enjoyed our stay again at the Palace Hotel & Spa. Our room was huge with a lovely bay window which overlooked the river and over to the castle. The shower like the room was huge and lovely fluffy towels (which I really like!) Nice toiletries too. Only problem we had was our kettle, needing a cuppie on arrival it wasn't heating up, it was replaced with a new one within 5 minutes. Staff very helpful especially in the resturant even when it was really busy. Great food, breakfast had everything you could want. Pool was never too busy in the afternoons. Will definately be back.

Hotel reply...

Dear Margaret, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read that you enjoyed your stay with us and you found the staff helpful. I'm happy to read that you enjoyed your river view room with the views over the river and Inverness Castle. I hope we can welcome you back in the near future Kindest Regards Laura Kelly Sales Manager

may Alexander said... Hotel has replied

94%
100%
90%
90%

Stayed 13th March 2013

Excellent stay, lovely room,food, spa facilities etc. Very good value for money.

Hotel reply...

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to see you enjoyed your stay with us and found the stay value for money. I hope we can welcome you back in the nesar future Kindest Regards Laura Kelly Sales Manager

Mr Rennie said... Hotel has replied

44%
30%
50%
50%

Stayed 8th March 2013

Hotel was an average 3* Rooms were dated and the matress on both double beds were past their best, hard and could feel and hear every spring on movement. The service was quite slow and our meal in the evening was average pub grub. Saving grace for our weekend was the brekafast which was a good selection for brekafast and also the swimming pool for the little one to enjoy.

Hotel reply...

Dear Guest, Thank you for your comments these will be passed onto managment to review Kindest Regards Laura Kelly Sales Manager

H Cumming said... Hotel has replied

100%
100%
100%
100%

Stayed 7th March 2013

Most enjoyble except that we were on the fourth floor with the lift out of action - 64 stairs to room - no need to use the gym. That's not really their fault though.

Hotel reply...

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to see that you enjoyed your stay and apologise the lift was out of action while with us. Unfortunately the wrong part was ordered by the lift engineer so are having to wait until the correct part is received. I do hope this doesn't deter you from using us again Kindest Regards Laura Kelly Sales Manager

Susan Scotland said... Hotel has replied

80%
70%
80%
90%

Stayed 4th March 2013

Lovely view across the river. Comfortable rooms. Very Friendly and accommodating staff and excellent food. Good value for money.

Hotel reply...

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel I'm glad to read you enjoyed your stay and found the staff friendly and acommodating. I hope we can welcome you back in the near future Kindest Regards Laura Kelly Sales Manager

helen sharp said... Hotel has replied

94%
90%
90%
100%

Stayed 26th January 2013

the hotel and staff were excellent

Hotel reply...

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read you enjoyed your stay and found the staff excellent. This will be passed onto them at the next training with management. Kindest Regards Laura Kelly Sales Manager

Mrs aileen cook said... Hotel has replied

94%
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100%
80%

Stayed 12th January 2013

Excellent accommodation, room was upgraded to an executive suite on arrival. Good breakfast, friendly staff. The only comment I would make was that the bar & brassierie was closed due to floor being oiled on the first night, although this did not spoil our stay it would have been nice to have the option.

Hotel reply...

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I glad to read that you enjoyed you stay with us. I apologise the brasserie was closed due to refurbishment of the floor and hope you understand that this was to improve the hotel for the future. I Hope we can welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager

Vincent Edwards said... Hotel has replied

84%
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80%

Stayed 9th January 2013

Excellent short stay. Could not fault anything. Hotel location great. Leisure facilities also excellent

Hotel reply...

Dear Vincent, Thank you for taking time and writing a review on the Palcae Hotel. I'm glad to read you enjoyed your short break with us and found the location and hotel to your liking. I hope we can welcome you back here again in the furture. Kindest Regards Laura Kelly Sales Manager

Martin Kay said... Hotel has replied

100%
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100%

Stayed 4th January 2013

We had a very enjoyable stay at the Palace Hotel. Food was excellent and staff very friendly and helpful.

Hotel reply...

Dear Martin, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read you enjoyed your stay with us and found the staff friendly and helpful. I hope we can welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager

Duncan Marker said... Hotel has replied

100%
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100%
100%

Stayed 3rd January 2013

stayed 3 nights b&b. Would recomend this hotel to anyone who wants to visit Inverness, be in walking distance of town, want friendly & caring staff, great breakfasts and a room with a view of the castle and river. Would return

Hotel reply...

Dear Duncan, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read you enjoyed your stay with us and the facilities the hotel has to offer. I hope we can welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager

Muriel Hendry said... Hotel has replied

80%
80%
80%
80%

Stayed 2nd December 2012

Thoroughly enjoyed our stay. Great hotel with excellent location in the town. Friendly staff, food choice was good and tasted excellent. Spa was great and relaxed with regular visits there. Would definately recommend this hotel.

Hotel reply...

Dear Muriel, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read your enjoyed your stay with us and would happily recommend the hotel. I hope we can welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager

Dave Edmond said... Hotel has replied

80%
80%
80%
80%

Stayed 24th November 2012

Very nice big Hotel, great position and very good Spa with a great pool.

Hotel reply...

Dear David, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read you enjoyed your stay and hope we can welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager

Mrs Devlin said... Hotel has replied

94%
80%
100%
100%

Stayed 23rd November 2012

Had a very nice short break @ the Palace Hotel & Spa in Inverness. The staff,food & service were fist class. This will not be the last time we visit this friendly hotel.

Hotel reply...

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read that you enjoyed your stay and hope we can welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager

brenda duncan said... Hotel has replied

94%
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90%
90%

Stayed 11th November 2012

great 2 days got upgrade to best room staff very nice would go back .

Hotel reply...

Dear Brenda, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read you enjoyed your stay and you were happy with the room upgrade provided. I hope we can welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager

Liz Jones said... Hotel has replied

60%
70%
70%
40%

Stayed 4th November 2012

The Bedrooms were good but you could hear the guests in the next room having a conversation. Breakfast was good but evening meals were pricy and not very good value for money. Had the afternoon tea and ordered a ham Salad but what came was a side dish of salad with 2 pieces of ham and 2 bits of pineapple with some frozen chips. Could have eaten better at Morrisons suupermarket!!!!! The spa facilities were excellent though In summary, good for Bed and Breakfast and spa deals, but eat out in Inverness in the evening.

Hotel reply...

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. We apprecaite all review and would ask if you could contact me directly at the hotel to discuss this further. Kindest Regards Laura Kelly Sales Manager - 01463 223243

christine smith said... Hotel has replied

74%
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50%

Stayed 2nd November 2012

Lovely hotel in an ideal setting.

Hotel reply...

Dear Christine, Thank you for taking time and writing a reivew on the Palace Hotel. I'm glad you found the hotel's setting to your liking and hope we can welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager