site reviews

Great service,

Excellent customer service!

Booked a 2 night stay for September, and the booking service was great - Susan in Reservations was efficient, friendly and really helpful. Really looking forward to my stay!

Both my family & I are looking forward to our trip next April to Islay - a first for me! Susan in Reservations was a very quick and professional in amending our booking as we couldn’t all get rooms on the same dates. Very impressed!

Website was easy to book through. We have stayed in this hotel the weekend before Christmas over the last few years and paid a lot more. This deal is excellent

No problems easy booking through website

Easy site to use. Very good special offers.

Thankyou for notification of cancellation. I look forward to a future visit.

White wine please

All booked,very easy,hopefully holiday is as good.

Hi

We would just like to say we are sorry that we have had to cancel our break for the beginning of July. It was for a 80th birthday celebration and as such even if hotels are open, I'm not sure it would be safe.

I am loving the photos of Mark's family on facebook and will certainly rebook the break with yourselves.

Please do not refund us the £5.00 DEPOSIT.

I have two vouchers to use one the 26th of July and the other one the 2nd of August will this be extended

Many thanks you for your timely and efficient service

We have booked a weekend with you at Shap wells Hotel Penrith from 1st to the 3rd of may this has been cancelled by you because of the virus our voucher expires on the first of 1st December will the voucher be extended by you . Yours mr c Fieldhouse

We have previously stayed in this hotel, we absolutely loved it, the whole experience was fantastic.Ive booked another 2 stays for this year all been well.

I think with what's going on at the present time you have done the right thing, I do hope to visit in the near future.

Very helpful and friendly will book again when this is all over

This is for ref 332188 and ref 332190 i have to cancel as we are in isolation and would be gratful if you didnt charge the 2 £ 5 fees thanks sheila brown xx

I have too cancel my booking due to the corona virus as we are in lockdown. I hope to use your service again once this awful period of time has passed. My booking was recently amended for me when the price went down with no fuss. Great service and I have never been disappointed with any of my bookings. Stay safe all the team and I look forward to booking through you again.

Thank you for letting me know about the cancellation, I would love to visit your lovely hotel when things go back to normal, I am more than happy to pay the £5.00 for the cancellation fee, wishing you all the best and hope to see you soon. Kind regards, Eliza Tekin