DoubleTree by Hilton Queensferry Crossing, North Queensferry

Stayed 2nd August 2021

Had an enjoyable stay. Staff friendly and helpful, food good and room clean and in good decoration condition.

Stayed 27th July 2021

Our stay on Friday 23rd July was so good, we booked another overnight stay for 4 days later after we had toured Fife!

Stayed 16th August 2021

Fab 2 nights stay, hotel, room food and staff brilliant

Stayed 2nd September 2021

Lovely hotel, spacious room, very clean, wonderful staff, enjoyed our few days here and will certainly be back

Stayed 30th July 2021

Great hotel but no real bar. ....and no sitting room which is a shame. Lovely food and a great room.

Stayed 30th July 2021

Lovely stay at this hotel. Would definitely recommend the pancakes for breakfast!

Stayed 17th July 2021

Beautiful hotel with fantastic views

Stayed 1st August 2021

Fabulous stay. Rooms very spacious, beautifully decorated and very clean. Staff were incredibly helpful from the moment we checked in. Had dinner in the hotel too - food very good and portions huge. Would most definitely return and have already recommended it to friends!

Stayed 5th September 2021

Beautiful hotel,lovely location,staff very attentive,great views of the queensferry crossing,

Stayed 10th July 2021

We had a great time for our wedding anniversary apart from the noise outside our room and corridor between about 12 and1 o’clock in the morning whilst trying to sleep people talking and shouting and running up and down the corridor we reported it to the reception in the morning the receptionist could only apologise on the hotel’s behalf

Stayed 16th July 2021

Excellent one night stay, ate in the restaurant food was great and bar had great views over the Forth. Room was spacious and clean, overall definitely value for money

Stayed 5th June 2021

One word, Amazing. Staff were amazing, rooms were amazing, hotel was amazing.

Stayed 3rd July 2021

We were looking forward to our stay,when we arrived we were given room 201 but to my frustration my phone had a very poor signal in this room not allowing me to call out or receive any texts so I asked to be moved to another room,I was then shown room 233 which was a smaller room but my phone seemed to have a better signal there so we moved along.The room although smaller seemed to be fine until we opened the toilet door and their was a stench,it was as if it was coming from the drains but we didn’t want to mention it as we had just changed rooms so we put up with it and said to the receptionist on the way out. Room 233 is situated next to air conditioning units which woke us up in the morning.We were so looking forward to our stay as it was for my birthday but sadly due to the above we felt let down.

Stayed 25th June 2021

Had a lovely stay at hotel. Room clean and bed very comfortable. We had breakfast and dinner at hotel. Food was excellent. Staff were polite efficient and helpful. The hotel is a short walk from forth road bridge therefore was able to walk across it and see it at night. I can highly recommend this hotel

Stayed 19th June 2021

Best hotel I have stayed in. The staff were really professional within reception and the restaurant. The hotel room was spacious and bigger than I thought. The view of the bridge from the hotel window was amazing. The food in the hotel was beautiful and the tails were great too. I will be back to stay sometime soon.

Stayed 2nd August 2021

Great room and the view off the 3 bridges was amazing,food and staff were brilliant

Stayed 11th June 2021

Absolutely fantastic break, we had a room away from the busy front of the hotel and traffic noise from the bridge, as we always sleep with the window open. Lovely spacious room, big comfortable bed, nice touch with the prosecco and chocolates. Nice bathroom too. Delicious cookie presented on arrival. We had dinner in the hotel that night which was fabulous, fresh and tasty, great system for social distancing and Naomi our waitress was to be commended. Breakfast was just as good. Highly recommend a stay here

Stayed 22nd September 2021

Lovely clean hotel.All the staff very welcoming and professional. Rooms are very good, bed is amazing comfy and huge. The food in an evening is was really nice and very attentive staff. Breakfast you are spoilt for choice. Ideal hotel to stay in if you are going further up country than Edinburgh. Defo stay again

Stayed 12th June 2021

First staycation since Covid - thought a Hilton would be good as never had any problems in past. Stay was for three nights Check in was ok - lots of things to remember but probably to be expected in the times we are in. Disappointed to hear that if I wanted my room cleaned I would need to request this the evening before ?? So no bins getting emptied, no clean towels. If you want more coffee/ tea go up to third floor and get these outside room 333 ?? I am paying for a service but feel it is very self service. On a plus room service did bring us ice. As hotel a bit out from town realised quickly needed to book a table every night for dinner, heard lots of people getting turned away at restaurant door. I do realise things different due to covid restrictions but honestly - one way system in restaurant not adhered to plus Saturday we arrived upstairs bar open, Sunday this bar was closed - we wanted to sit outside as lovely weather but no only five tables in the whole outside ??? Monday we wanted to sit in bar for a drink and look at fantastic view. Told no you can't sit at a window table these are for people having a meal. Taken to a table at back of restaurant and sat beside the kitchen and where the room service phone rang most of the time. On questioning this we were told these are the rules ?? We were made to feel like second class citizens. Never in my experience of staying at a Hilton hotel have I felt like this. We are used to five star Hilton in Dubai. Another annoyance was every time you went for a drink or meal you were told fill in the track and trace form - why every time???? we are resident in the hotel in my opinion it should have been enough to state my room number as hotel have my contact details. Breakfast was very nice but on first morning sat for 10 minutes before I eventually got staff member attention to ask for coffee / juice - not a good start. Surely this is their job to ask me. When breakfast came it was very nice. On last morning had to wait at door of restaurant no staff member around eventually I went over to young guy at bar cleaning glasses - he apologised stating there should have been someone there to meet us. Dinner was okay menu very limited - staff okay in general but snide remarks supposed to be humourous e.g I asked for mayo for onion rings my husband then asked for vinegar and ketchup - man said to me " see what you have started " I will also mention that this dinner was put in front of us and it was as quick as he could get away from the table - it was us having to do the asking. Room was okay - carpet was dirty / marked in places . Toilet wood on floor beside shower was marked and had water damage. Shower door was very unclean at seal. Toilet bowl very low with nothing to hold on to. Mirror light would not stay on. Bed was very comfy. Lighting poor on closer inspection found no bulb in standard lamp, no bulb in light handing from ceiling beside bed. Bulb out in ceiling light beside wardrobe. Surely these rooms should be inspected. We did not report these faults as we did not think anyone would be coming into our room. On day of leaving we told reception to be told you should have told us. My husband told them if you not cleaning the room hardly going to be changing bulbs. I had asked for a room with a view got a room on 2nd floor with a view of the side of the building beside reception entrance. Not really happy with the room but hotel was very busy so no chance of a different room. I do not feel my break with the Hilton was up to standard and would think twice before recommending or returning to this particular hotel. All in all very disappointed and spent a lot of money in the three days.

Stayed 23rd July 2021

Super stay and great for breaking a journey from Glasgow to Fife and beyond. Staff excellent and very helpful. Hotel is well set-up for Covid and you feel safe. Bedrooms very comfortable as you would expect from a Hilton hotel. Crabtree and Evelyn toiletries are very welcome. The star of the show has to be the view. The hotel is in a perfect position for seeing the Forth Road and Rail bridges as well as the Queensferry Crossing. Stay was so good we have booked another night for the return journey!

Stayed 2nd June 2021

Stayed on the b and b deal with prosecco and chocolates on arrival,althougable to upgrade room to a river view at time of booking i was able to do this directly with Hilton. Had a lovely light spacious room,,spotlessly clean and comfortable,we had a nice afternoon sitting outside within the hotel gardens as it was sunny and warm,we decided to have dinner in The Shore within the hotel,staff were welcoming and friendly and very efficient,we opted for soup,mussels and chicken shish kebab,the soup was flavourful,the portion of mussels was massive and my first ever taste of a shish kebab was delicious.Had a comfortable night's sleep,air conditioning helped as it was warm.Breakfast was a choice of continental all individually sealed laid out at the bar,toast was self service and all other breakfast items were table service,staff were friendly and attentive,explaining the new set up regarding breakfast service.Everything we had was delicious, fresh and piping hot.Our late checkout we had with our deal was appreciated as it meant we didn't need to rush off.Have stayed previously prior to covid and enjoyed my stay despite the procedures needed in place,felt safe and my space respected.Would happily return and would definately recommend.

Stayed 31st May 2021

Room was disappointing. Was at back of hotel and looked out onto overgrown grass. The bathroom had bath but you had to fill the bath from the shower and the show door was rather dirty. We have stayed in other Hilton hotels and they have been fab. The breakfast, bar staff and restaurant staff were all very friendly.

Stayed 6th June 2021

Really nice staff & lovely hotel especially Pauline in the restaurant. Only downside is no little pubs or areas to walk to other than the bridge.

Stayed 1st August 2021

Lovely hotel in a great location with views of the bridges. Helpful and friendly staff, thoroughly enjoyed our stay.

Stayed 1st August 2021

Lovely hotel in a great location with views of the bridges. Helpful and friendly staff, thoroughly enjoyed our stay.