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Carlisle Station Hotel, Carlisle

Court Square, Carlisle, CA11QY, UK

Guest Reviews

Overall Guest Rating

87%

Anne Higgins said...

40 %
10%
100%
10%

Stayed 17th June 2024

Hotel in dire need of refurbishment. Carpeting stairs threadbare and dirty. Room very small bathroom needing renovation. Old shower and taps etc all old. Breakfast buffet very poor. Staff in the other hand were all lovely

Isobel Gould said...

74 %
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Stayed 31st May 2024

Room was clean . Room was tired requires some upgrading. Carpet very worn at side of bed. Blackout blinds would be an advantage. Staff helpful Breakfast was good but had to ask and wait for items to be replenished. Would stay again .

Marian Barker said...

90 %
90%
90%
90%

Stayed 18th May 2024

Perfect location to stay but be aware of the parking charges of £12 per 24 hours. We needed to add an extra hour and was charged a total of £24. Fortunately with the help of staff we were able to contact the parking company who agreed to refund £9 as a goodwill gesture.

Lynne Hunter said...

97 %
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Stayed 18th May 2024

Excellent weeeknd break. Room very comfortable and clean. Deal included bottle of wine which we were given a voucher for to use at leisure in bar. Excellent breakfast. Plenty of choice, hot and regularly filled. Would definitely recommend.

Peter Richards said...

84 %
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100%

Stayed 13th May 2024

The booking was for an Executive Double Room and I have to say that I was surprised to see paint on the curtains, odd bath taps, wash basin taps that moved, the toilet seat being a different colour to the toilet itself and the dirt around the bath taps. On the good side, Callum in the dining room provided a good service

A guest said...

97 %
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100%

Stayed 9th May 2024

EXCELLENT (again)! Room was well appointed; beds were comfortable. The deal even included a free bottle of wine. And: because we agreed to keep the same towels for the duration of our stay, we were given vouchers for two free drinks, every night (because we agreed to assist in 'saving the planet'! We had requested a twin room - and were told by Classic Britain and by the Hotel that there was none available. Upon arrival we asked again; Receptionist rang 'Housekeeping' who were making up the room at that time: double bed was split in two! Room was at the front of the hotel - so it was a bit noisy on Saturday night ....! Had to have windows open as it was SO hot. Breakfasts were excellent. No evening meals were available: hotel suggestions about where to eat were also excellent. Thank you, too: Best Western.

Elaine Hubble said...

100 %
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100%

Stayed 5th May 2024

Enjoyed our nights stay hotel is in an excellent location great breakfast the next morning

kathleen omalley said... Hotel has replied

90 %
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90%

Stayed 30th March 2024

Highly recommend staying at Carlisle Station Hotel great location fantastic staff high standard of cleanliness good choice of buffet breakfast. Will defo book again??

Hotel reply...

Hi Kathleen, great to hear you enjoyed your stay with us. It was an absolute pleasure to meet you and we would love to welcome you back to stay with us again sometime, Kind Regards, Fern - Front Office Manager

joanne bell said... Hotel has replied

100 %
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Stayed 25th March 2024

Hi was staying at the station hotel in Carlisle for 4night, requested room 116, as I was there in October in the same room, lovely big room on the 1st floor. Staff go out there way to help you, breakfast was good, definitely be back.

Hotel reply...

Hi Joanne, I love room 116, in my opinion it is the nicest twin room in the hotel! So pleased you enjoyed your stay, we can't wait to see you again, Kind Regards, Fern - Front Office Manager

A guest said... Hotel has replied

97 %
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Stayed 3rd March 2024

1st stay after 30 years! We were early so room was not ready but kept bags in a locked room for us. The bottle of wine,( or two as there were 4 of us staying) was a great addition to the price of the B and B. Lovely waitress at breakfast and the tastiest we’ve had for a while, 10/10. Also kept bags again until we were leaving on the train later. Will be sure to stay again, perhaps before 30 years!

Hotel reply...

Hi Nia, thank you so much for the amazing review. We hope you seen some differences in the hotel between now and 30 years ago! We always strive to go above and beyond for our guests and we really hope you felt we did. It was a pleasure to meet you and we hope you'll be back a bit sooner this time, Kind Regards, Fern - Front Office Manager

E Inglis said... Hotel has replied

94 %
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Stayed 28th February 2024

Only stayed 1 night but will definitely go back for longer next time. The hotel is next to the train station & minutes away from the shopping centre. The staff very friendly & helpful. Breakfast was buffet style, delicious & there was plenty choices.

Hotel reply...

Hi, we cannot wait to welcome you back. I am so pleased you enjoyed your stay with us here at the Station Hotel, I have to agree with you the breakfast is delicious! Hope to see you again soon, Kind Regards, Fern - Front Office Manager

A White said... Hotel has replied

77 %
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Stayed 20th February 2024

Hotel was very nice, comfortable room & bed. Shower in morning was cold with little pressure. Breakfast sausages & bacon was very dried up, had to ask for new fried eggs as they looked as if they had been sitting for a couple of hours. Brought out 6 x new fried eggs which were not cooked properly, one of the people in our part ate them and they didn’t replace the beans which were all dried up & NO CORNFLAKES!!! Otherwise an enjoyable stay

Hotel reply...

Hi, So sorry to hear that you had a unpleasant breakfast experience with us. I have passed your comments along to kitchen and FB team. I do hope this has not deterred you from staying with us again, we would love to turn things around, Kind Regards, Fern - Front Office Manager

Michael Armstrong said... Hotel has replied

87 %
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80%

Stayed 20th February 2024

Great hotel great staff value for money

Hotel reply...

Hi Michael, thank you so much for the excellent review. We try our best as a team to make every guests experience a great one and we hope we achieved this on your stay! Would be lovely to see you again sometime, Kind Regards, Fern - Front Office Manager

Joanne Coats said... Hotel has replied

94 %
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80%

Stayed 4th February 2024

Fantastic overnight xx

Hotel reply...

Hi Joanne, Wow - thanks so much for the amazing score. Sounds like you had a brilliant time in Carlisle and at our hotel, please come back and see us sometime, Kind Regards, Fern - Front Office Manager

Marion Crawford said... Hotel has replied

84 %
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60%

Stayed 17th January 2024

Very pleasant 1 night stay at this hotel, staff were very helpful and we had a lovely big room, good value for money.

Hotel reply...

Hi Marion, Thank you for a wonderful review of our hotel and staff. We try our very best to ensure all our guests are welcomed warmly and have a great stay with us, we would love you to come back soon, Kind Regards, Fern - Front Office Manager

George THOMSON said... Hotel has replied

100 %
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Stayed 13th January 2024

Fantastic stay at the hotel &people were really friendly

Hotel reply...

Hi George, WOW - Thank you so much, what an amazing score of 10s across the board - we certainly must be doing something right. So pleased you enjoyed your stay and can't wait til you visit us again, Kind Regards, Fern - Front Office Manager

liz Joy said... Hotel has replied

70 %
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Stayed 28th December 2023

Pleasant staff. Good central location. The rooms were very clean but tired looking and need an update.

Hotel reply...

Hi Liz, Thanks so much for a great review. We are in the process of updating our bedrooms. Being a busy 70 bed hotel it is taking a little time to complete but we do hope you'll return one day to see the differences being made, Kind Regards, Fern - Front Office Manager

Lindsey Walls said... Hotel has replied

90 %
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Stayed 5th December 2023

Great overnight stay at the Station Hotel. Lovely warm and comfortable room, we stayed in December, nice big bathroom, all spotlessly clean. Very good buffet breakfast with plenty of choice. All staff we met were very friendly and helpful. Will definitely stay there again.

Hotel reply...

Hi Lindsey, What an excellent review - thank you so much! We try our best to ensure each guest receives a great experience from walking through the doors until they check out and we do hope you felt this during your stay. We would love to see you again, Kind Regards, Fern - Front Office Manager

A guest said... Hotel has replied

90 %
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Stayed 17th November 2023

Staff and food were great. Accommodation was slightly dated but was clean and adequate.

Hotel reply...

Hi John, Excellent review - thank you. We are currently in the process of updating the bedrooms and the furniture, being a busy 70 bed hotel it takes a little time but would love it if you came back to spot the differences, Kind Regards, Fern - Front Office Manager

Sheena McLean said... Hotel has replied

94 %
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Stayed 21st November 2023

Excellent value for money. Very good cooked breakfast. Staff very friendly and helpful.

Hotel reply...

Hi Sheena, I love reading guest reviews and this is a brilliant one, I have passed over your comments to the team. So pleased you enjoyed your stay and hope to see you again sometime in the near future, Kind Regards, Fern - Front Office Manager

jane Mcconville said...

80 %
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Stayed 18th November 2023

lovely hotel great staff breakfast was delicious

Celia Murphy said... Hotel has replied

100 %
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Stayed 10th November 2023

Both my husband and I really enjoyed our stay at the Station Hotel. Friendly staff, spotless room, comfortable beds, lovely breakfast, and close to the centre of town so the position was perfect too, it was just ideal. When we return to Carlisle again it will be back to this hotel, thank you!

Hotel reply...

Hi Celia. Thank you so much for your fantastic review. We are so pleased that you enjoyed your stay with us. It sounds like you had a wonderful time. We will definitely look forward to welcoming you back in the future. Kind Regards Donna

Tracey Davison said... Hotel has replied

100 %
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Stayed 10th November 2023

Fabulous stay,staff very friendly and helpful..thankyou we are booking again so see you in 2024

Hotel reply...

Good morning Tracey, Thank you so much for your wonderful review of your stay here with us. It certainly sounds like you had an amazing stay with us and we cant wait to welcome you back in the future. Kind Regards Donna

bernard kelly said... Hotel has replied

90 %
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Stayed 11th November 2023

Lovely hotel close to railway station and pubs shops. Lovely breakfast. And nice staff

Hotel reply...

Hi Bernard, Wow, what fantastic scores you have given us on your review. Thank you so much. We are really pleased that you enjoyed your stay with us. We are looking forward to welcoming you back in the future. Kind Regards Donna

louise laughlin said... Hotel has replied

74 %
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80%

Stayed 11th November 2023

Great hotel, really friendly staff, complimentary bottle wine was lovely & breakfast was great plenty choice. Really good value . For 1 night it is cheaper to park in the resin station car park than the hotels own

Hotel reply...

Good morning Louise, Thank you so much for your amazing review. We really appreciate any feedback, but it certainly sounds like you had a great time here with us. We do hope that we will see you agian soon. Kind Regards Donna