Shap Wells Hotel, Penrith

Stayed 18th August 2019

Nice break with friends

Stayed 15th August 2019

Loved the hotel very comfortable lovely setting in the heart of the country . The red squirrels are amazing .Enjoyed my stay very much very relaxing a lovely place to get away from it all.

Stayed 14th August 2019

The first room we were offered was quite poor. It was small and very dark. The smell was terrible. A chemical smell, perhaps to cover another smell. No one would be able to sleep in that room. We were offered another room which was small but ok. We ate in hotel the first night and the food and service was very good. The breakfasts were also good. The hotel staff the were all very good.

Stayed 9th August 2019

The hotel is a little old fashioned but has charm and atmosphere. The staff are so helpful and friendly and are a credit to the hotel. The food is exceptionally good and the service in the dining room is excellent. We had a truly delightful stay. We will definitely return.

Stayed 9th August 2019

Hotel location not favourable especially when no entertainment was provided in the evenings. Bar staff we excellent tried to accommodate our needs but hotel let them down by not having the right equipment eg order Prosecco but didn’t have any wine coolers. Disappointed at breakfast time had to ask 2 mornings in a row for tea/ coffee to be brought, breakfast food was very bland. Overall a disappointing stay wont be back.

Stayed 3rd August 2019

Lovely hotel with helpful friendly staff

Stayed 2nd August 2019

My partner and I travelled by train, didn’t realise how remote hotel was, you really need a car, missed trip on boat at lake Windimere, that was extremely disappointing, nearest village Shap was around 3/4 miles, buses only ran Tuesday/Wednesday and Friday once a day, thought bar prices were really steep, liked hotel itself, food was decent, surrounding countryside was lovely, great seeing red squirrels

Stayed 10th July 2019

Really disappointed with the room - it was in the annexe where people with dogs are accommodated and we don't have a dog!!. Also the room was freezing, having said that we were moved to a much nicer and warmer room in the main hotel by a helpful member of staff on Reception once we complained. Food was excellent and staff friendly. Just a shame we were put in an unacceptable room in the first instance.

Stayed 29th June 2019

This is our second visit to this hotel and we have no complaints, our room was spacious and clean, food and service were very good,staff very friendly and helpful, and the hotel on first impressions looks dated and tired but give it a go, you might actually enjoy it Kind Regards Billy & Sheila

Stayed 28th June 2019

The hotel is very dated and in need of refurbishment. Staff were very friendly however the cleanliness of our room wasn’t very good. The bath looked like it hadn’t been cleaned for a while. Dried on soap s and pubic hairs in the bath. When reported the staff didn’t seem phased by this at all. I thought it was disgusting. The mattress touched the base when sat on it and the springs could be felt when on the mattress. Didn’t sleep at all well. The food was ok however it was extremely hot in the dining room. When I asked if the air con was on I was advised it was however this wasn’t the case. When I went back up to my room the fans on the roof looked as though the air con hadn’t worked for quite a while... quite disappointed with my stay overall.

Stayed 22nd June 2019

Lovely, remote location for unwinding. Peaceful atmosphere with welcoming staff. Highly recommend.

Stayed 9th May 2019

Excellent food,service and staff.

Stayed 26th April 2019

Could not fault the staff.Polite and could not do enough for you. Want to mention Anne, the waitress in the restaurant, she was excellent and so friendly. A credit to the hotel.

Stayed 16th April 2019

My sister, brother in law and myself had a fantastic time at the Shapwell Hotel, we wished we could have stayed longer than the two nights booked. Admittedly the hotel on approach did look a little jaded, and also some of the interior, but the receptionist was cheerful and bright. Unfortunately the lift was broken and our alotted room was on the first floor , with a huge flight of stairs standing between us and it.As each of my party is disabled, stairs are definitely not on our itinerary. Luckily our friendly receptionist seemed to have no problem changing our room. The new one was brilliant, spotlessly clean, including the well laid out bathroom, virtually everything the disabled person would require, except a walk in shower. The bath though was quite low, there were bars on the wall, side and front so I think a lot of people could actually manage the shower over the bath. We had breakfast and evening meal included in our price. Breakfast had all that you could want. Buffet style layout with staff available if you needed them for teas coffee or anything you couldn't see. Cereals, beautiful porridge, fruit in bowls and toast and add ons. Even though we were the last people into the dining room we were not rushed in the least. Evening meal was one that we chose to have in the bar. Your usual bar meals but also a roast dinner with all the ts and a gorgeous steak dinner, my brother in law had the Gammon and pineapple of which he ate the lot which he thoroughly enjoyed, this is not the norm for him, he is a bit picky. All in all our stay was wonderful and we would dearly like to go back again. Oh by the way we did see quite a few red squirrels which we did not expect. Thank you to all involved in our stay.

Stayed 6th April 2019

We were there for one night but were a bit apprensive due to some negative reviews but totally unfounded for us as staff friendly and helpfull ,service ,food and room were all very good ,no complaints from us ,would definitely stay again Billy & Sheila

Stayed 31st March 2019

Lovely hotel. Breakfast was lovely. We had booked for an evening meal but due to travelling, we didn’t manage to make it in time. Wish we could have spent more time there. Only downside was the mattress was too soft, but that is down to personal taste.

Stayed 29th March 2019

It was our first visit to Shap Wells, a Christmas present from our daughter. We were pleasantly surprised when we arrived. It is a lovely hotel in a beautiful setting. The main rooms are lovely and the staff very friendly and helpful. The food amazing . The bedrooms a bit small and needs updating. But all in all at great place for a relaxing chill out time. Will certainly stay again.

Stayed 27th March 2019

We had an excellent break. food was good the room was nice and clean. The only complaint was the tv picture. the picture was non existent the first night due to a poor reception and was not much better the second nigh. Apart from the TV everything else was good.

Stayed 25th March 2019

Large friendley hotel set in a valley just off junction 39 of th M6 in bria. Hotel gradually being refurbished. Room had been done to a high standard. Comfortable queen size bed. Excellent bathroom. Staff friendly and helpful. Food ok. Have a funny idea of a carvery. Dog friendly. Good value for money. Would certainly stay again.

Stayed 23rd March 2019

Brill situation for m6 visitors and walkers but as in a very quiet area it's not our usual kind of break. We really enjoyed chilling out for a change and meal we had was first class .

Stayed 24th March 2019

Fab staff very friendly. Food was really lovely . We got to see the red squirrels that live in woods next to hotel. We will be back

Stayed 23rd February 2019

Hello,great hotel. staff,food,service good,could not be better. iff!!! there was a down fall it has to be the private road. you need a tank to negotiate it, full of potholes.would not drive on them in the dark. Other wise a nice stay.

Stayed 17th February 2019

Fantastic hotel great for a quiet relaxed getaway Great staf round clean and very comfy loved the old feel to the place Was a bargain price would recommend

Stayed 28th December 2018

We had a lovely stay at The Shap Wells Hotel, the downstairs area reminded me of something from Downton Abbey, the staff were helpful, the evening meal and breakfast was lovely and the hotel is set in the most beautiful location, you really feel like your in the middle of nowhere xx

Stayed 15th November 2018

Lovely hotel in beautiful surroundings. Friendly staff. Very good food.