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Waterfront Southport Hotel, Southport

Promenade, Southport, PR90DZ, UK

Guest Reviews

Overall Guest Rating

83%

A guest said...

67 %
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Stayed 10th July 2024

The staff at reception and in the resturant were very friendly and welcoming however there were several shortcomings. It would appear that many staff are new and appear to be put straight into the front line with little or no training. There is also a lack of communication between departments with the kitchen changing menus without the serving team being told. We also suffered with many items on the menu not being available. It does seem to have gone downhill since we last stayed a few years ago. All the "little touches" you exopwct with a 4 star hotel seem to have gone, even when staying in a premium room.

Ian Campbell said...

100 %
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100%

Stayed 22nd June 2024

Probably the best hotel I’ve stayed in for a long time, the staff were great, the food in the restaurant was fantastic the room was spotless and the breakfast was just right, the quality of everything was just a bit better than all the other hotels I’ve stayed in

A guest said...

100 %
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Stayed 22nd May 2024

Very pleasant staff at check-in, bar and breakfast service. Room was very clean and comfortable, will stay again.

A guest said...

100 %
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Stayed 17th December 2023

I love staying here as the decor is so unusual and the staff are great, we are looking to have a room over looking the lake. The food in the resturant they do 2 menus one is set menu 2 or 3 courses for a set price, or you can eat from al carte menu which I highly recommend but each dish is individually priced and if having burger or steak your chips are extra. There is a good choice of typical English breakfast items but also continental selection on offer, it is a help yourself breakfast between 7am and 10am Mon to Frid. The entrance to the car park is after the building on the left which was a concert hall, there is a public car park on this road but head towards water and then head left.

Pauline Calvert said...

50 %
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30%

Stayed 3rd November 2023

Quite disappointed with our stay and we will not return. I never recd a reply to an email sent earlier in the week re check in time. Room was nice enough but both evening meal and breakfast were very poor.

Glyn Lawrence Harwood said...

60 %
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80%

Stayed 18th October 2023

Hotel was lovely , in a central area, reception staff were good but restaurant staff were clearly having issues , no communication and service very slow even though we were the only table dining at the time .

D Barrow said...

87 %
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Stayed 4th June 2023

Love this hotel. Very comfortable and friendly.

A guest said...

67 %
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70%

Stayed 26th May 2023

My wife and myself stayed here for one night on a dbb deal. The hotel is very modern with stylish public areas and clean comfortable bedrooms. The sun loungers on the verandah outside the bar are a nice touch.We had room 311 which had fantastic views over the lake .Breakfast was excellent with plenty of choice. Unfortunately dinner let the hotel down badly. We booked for 8.o.clock and on arriving it was extremely quiet, 4 other people were dining. The deal we were on included three courses from a set menu. My wife asked two different people what the soup of the day was neither could answer. Eventually we both ordered the soup. 30 minutes later our soup arrived which was very nice. I ordered fish and chips and my wife ordered the steak which incurred a £5 supplement however she had to prompt the waiter to ask how she'd like it cooked. The waitress then asked my wife if she'd like desert while i was still eating my main! Basic restaurant etiquette is sadly missing. After finishing our meal the waitress then tried to charge us for the whole meal. Sorry for the rant but the experience spoilt what would have been a lovely stay.

lisa fullerton said...

64 %
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Stayed 21st May 2023

This was mine and my Husbands first time here for our Anniversary. We were pleasantly surprise wen checking in to be upgraded to The Penthouse suite which was beautiful. All staff and food was very good. Will definitely return.

John yates said...

90 %
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70%

Stayed 8th February 2023

A lovely hotel in a superb position. Room clean and well equipped with a great view. All staff very friendly. The restaurant had a 'cafe' feel, unusual for a four star hotel. Dinner didn't feel like an occasion. However we would return but on bed and breakfast basis.

Shaun O'Brien said...

100 %
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Stayed 10th February 2023

All good,fantastic helpful staff, location is just where you want it ,food very good ,also a very clean Hotel,I recommend it.

Keith Wilson said...

70 %
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Stayed 11th December 2022

Hotel seemed nice enough, good location. Think parking should be free for residents however.

Michael Cassidy said...

100 %
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Stayed 8th September 2022

Great overnight stay,lovely room and good food and helpful staff

Carole Jackson said...

74 %
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Stayed 16th June 2022

Entrance to the hotel is very sp and unwelcoming. Once upstairs the hotel comes into it's own, with the foyer being modern, rustic with warm colourful furniture, cushions and throws.

Angela Brown said...

100 %
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Stayed 15th June 2022

We reached southport at 1.20pm found the hotel and asked if we could leave our luggage, they checked and advised that if we wait 20 minutes then we could get into our room, we went to the bar and had a drink and as advised they let us know our room was ready. Hotel staff very friendly and professional, prosecco and box choc left in room as per the deal we purchased , our friends met us in hotel and we all had dinner and drinks, food was lovely, will def be back.

A guest said...

90 %
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Stayed 26th March 2022

Lovely 2 night break at the Bliss Hotel

alison thomas said...

97 %
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Stayed 22nd February 2022

Lovely hotel, clean throughout, friendly staff and gorgeous food, Only criticism would be the way breakfast was either make it table service or self service.

Carolyn Clark said...

84 %
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90%

Stayed 1st February 2022

Enjoyed our stay. Thought room should of had 2 comfy chairs. So we could both sit down comfortably. Had one comfy chair and one dressing table chair. Enjoyed the food. but thought they were a bit too quick bring out the main after our starters. Would have liked a bit of time in between serving them. Otherwise an enjoyable stay

Maria Butcher said...

77 %
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Stayed 23rd November 2021

Comfortable and clean room , a second comfortable chair in a double room would make it even more comfortable, breakfast was ample though it was very difficult to see what was on offer for the cold buffet and the one member of staff behind the serving counter was harassed and I’m not a fan of the awful black bamboo/plastic beakers for tea and coffee.

Maria Butcher said...

77 %
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60%

Stayed 23rd November 2021

Comfortable and clean room , a second comfortable chair in a double room would make it even more comfortable, breakfast was ample though it was very difficult to see what was on offer for the cold buffet and the one member of staff behind the serving counter was harassed and I’m not a fan of the awful black bamboo/plastic beakers for tea and coffee.

Keith Jennings said...

100 %
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Stayed 13th October 2021

FABULOUS We enjoyed everything about our stay and the deal we had with My Hotel Break . The Hotel is ultra modern spotlessly clean , super conmfy beds ,luxurious bedding and the staff are friendly and nothing us too much trouble We can't wait to visit again

Susan Daniels said...

100 %
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Stayed 19th July 2021

We have just returned from a very enjoyable stay at the Bliss Hotel and cannot praise the staff, bedrooms and food enough. We would highly recommend this hotel and its location in Southport.

Elizabeth West said...

77 %
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Stayed 18th July 2021

Gorgeus Hotel in a great location. Rooms nice and staff friendly. Would definitely stay again.

Michelle Smith said...

100 %
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Stayed 16th July 2021

Excellent location, beautiful spacious rooms, very clean hotel, fantastic air conditioning and lovely balcony to sit and enjoy drinks on. Will definitely be coming back to this hotel.

donna hodgkisson said...

97 %
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Stayed 15th July 2021

The food was gorgeous and the staff were so friendly. Our room and was really clean and the bathroom look new. I’d recommend the hotel to anyone.