free membershipWaterfront Southport Hotel, Southport
Guest Reviews
Overall Guest Rating
83%
Overall Guest Rating
83%Ann Taylor said... Hotel has replied
Stayed 21st May 2013
Enjoyed my stay very much
Hotel reply...
Hi Ann, Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. I'm delighted that you enjoyed your experience with us although please accept my apologies that you left disappointed with our food offering in our Marine Brasserie. We aim to exceed the expectations of each induvidual guest and will continue to seek for ways in which we can enhance our product. I hope to welcome you back soon. Thomas Kennedy Deputy Manager
Peter Rennie said... Hotel has replied
Stayed 19th May 2013
A good menu, but too many items unavailable
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recetn visit to Southport. Thank you also for taking the time to review your experience with us. I'm delighted that you enjoyed your stay although please accept my apologies that we were unable to offer our full menu to you during your dining experience. I hope this has not deterred you from staying again in future and we look forward to welcoming you back soon. Thomas Kennedy Deputy Manager
debbie mcleod said... Hotel has replied
Stayed 17th May 2013
we will certainly use ramada again after our stay. The staff at Southport are exceptional
Hotel reply...
Dear Debbie, Thank you for choosing The Ramada Plaza Southport as your preferred choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your experience with us. I'm delighted that we exceeded your expectations and are looking to return in future. I have passed your kind comments onto the team and we look forward to welcoming you back soon. Thomas Kennedy Deputy Manager
K Barratt said... Hotel has replied
Stayed 17th May 2013
We thoroughly enjoyed our stay.The accommodation was very good and food and staff were excellant.
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your experience with us. I'm delighted that you enjoyed all aspects of your stay and I have passed your comments onto the team. We hope to welcome you back soon. Thomas Kennedy Deputy Manager
colin watts said... Hotel has replied
Stayed 6th May 2013
Good all round hotel from time of arrival until departure. Our best visit to Southport yet.
Hotel reply...
Hi Colin, Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your experience with us. I'm delighted that we exceeded your expectations and we hope to welcome you back soon. Thomas Kennedy Deputy Manager
keith evans said... Hotel has replied
Stayed 26th April 2013
fire alarms went off both nights of our stay,otherwise ok.
Hotel reply...
Thank you for choosing The Ramada Plaza as your preffered choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your stay with us. I'm glad you found our hotel to your satisfaction, however please accept my apologies for any inconvenience caused by the fire alarm. The alarm is of course in place for the safety of our guests and staff. Once the alarm has sounded it is imperative that the team here investigates the cause of the alarm to determine any risks. I hope this has not deterred you from staying with us again in future. Thomas Kennedy Deputy Manager
Linda Lennon said... Hotel has replied
Stayed 25th April 2013
excellent hotel. Friendly staff and room very spacious and exceptionally clean. The only fault was the buffet breakfast. The food was not hot and in particular te scrambled eggs. It was cold. The dinner was excellent with an good choice.
Hotel reply...
Thank you for choosing The Ramada Plaza as your preffered choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your stay with us. I'm glad you found our hotel to be of an excellent standard and that our team here were helpful and friendly. However please accept my apologies that our buffet breakfast was not to our usual high standards of quality. I have discussed your comments with our team and we will continue to improve our services where possible. You mention in your review that the rooms were to your liking although have only scored 1/10 in this area. I hope there were no further issues regarding our guest bedrooms during your stay. Thank you once again for your feedback, we hope to welcome you back soon. Thomas Kennedy Deputy Manager
J Dyson said... Hotel has replied
Stayed 22nd April 2013
A most enjoyable 4 night break with delicious, well cooked food, a large very comfortable bedroom & attentive service. We hope to come back again in the not too distant future.
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your experience with us. I am delighted that we exceeded your expectations throughout every aspect of your stay and I have passed your comments onto our team. We look forward to welcoming you back here soon. Thomas Kennedy Deputy Manager
Janet Howard said... Hotel has replied
Stayed 21st April 2013
Bedrooms, cleanliness and comfort - excellent. Unfortunately, the food & restaurant service badly let the hotel down. First dinner service, we had to ask to order drinks after waiting to be noticed, we had 5 different table servers, and the main course was served barely warm with lumpy mash, as we waited so long to be served, and no-one seemed to be bothered, we did not send the food back, as we didn't want to wait forever for a replacement meal, it was not a pleasant experience. At Breakfast, I had to ask for my used bowl/plates to be removed from the table - this included, cereal, fruit juice glass, toast plate & knife and full breakfast plate, I was on my second cup of coffee and was annoyed at looking at dirty dishes!! We found the breakfasts of poor quality, mostly warm, and either overcooked or undercooked (fried eggs particularly bad). The restaurant staff seemed to be 'going through the motions' rather than serving you as customers. We found the room cleaning staff to be very pleasant and polite - maybe the restaurant staff need to learn from them ???
Hotel reply...
Thank you for choosing The Ramada Plaza Southport as your preferred choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your experience with us. I'm glad you left satisfied with the quality of our guest bedrooms and our standards of cleanliness throughout the hotel. However please accept my sincere apologies for your disappointment and our shortcomings in our Marine Brasserie. I have discussed your comments with our Food & Beverage team and we will continue to invest in staff training to ensure we are able to deliver our usual high standards on a consistent basis. I hope our shortcomings on this occassion have not deterred you from staying with us again and we hope to welcome you back in future. Thomas Kennedy Deputy Manager
John Ging said... Hotel has replied
Stayed 15th April 2013
prices fo drink expensive
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. Thank you also for taking the time to share your experience with us. Please accept my apologies for any inconvenience you were caused during your stay. We aim to exceed the expectations of each induvidual guest and I am disappointed that we failed to achieve our aim on this occassion. I hope you will allow us the opportunity to serve you again in future and redeem our good name. Thomas Kennedy Deputy Manager
David James said... Hotel has replied
Stayed 15th April 2013
Great hotel! Brought our friends who were impressed.
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your experience with us. We aim to exceed the expectations of each induvidual guest and I'm delighted that we achieved our aim during your stay. I have passed your comments onto the team and we hope to welcome you and your friends back soon. Thomas Kennedy Deputy Manager
frank young said... Hotel has replied
Stayed 14th April 2013
first class hotel
Hotel reply...
Thank for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your experience with us. I'm delighted that you enjoyed your stay and shall pass on your comments to our team. We hope to welcome you back soon. Thomas Kennedy Deputy Manager
doreen smallshaw said... Hotel has replied
Stayed 14th April 2013
we have stayed at this hotel previously and have always enjoyed our stay.the only disappointment as always is the buffet breakfast which we do not enjoy,but otherwise very good hotel
Hotel reply...
Thank for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your experience with us. I'm delighted that you enjoyed your stay and shall pass on your comments to our team. However please accept my apologies that you again left disappointed with our breakfast buffet. We shall continue to strive for improvement in this area and I hope you have not been deterred from staying with us again. We hope to welcome you back soon. Thomas Kennedy Deputy Manager
AUDREY WOODHOUSE said... Hotel has replied
Stayed 14th April 2013
We had an excellent holiday staff were friendly and rooms were clean
Hotel reply...
Thank for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your experience with us. I'm delighted that you enjoyed your stay and shall pass on your comments to our team. We hope to welcome you back soon. Thomas Kennedy Deputy Manager
Chris Smith said... Hotel has replied
Stayed 12th April 2013
Service for dinner on 14th April left a lot to be desired. There was a shortage of staff and those that were there were inexperianced, although they tried they were not well supervised. Good position.
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. Thank you also for taking the time to review your experience with us. I'm delighted that you left satisfied with the quality of our guest bedrooms and the food in our Marine Brasserie. However please accept my apologies that the service you received was not to our usual high standard. We will continue to invest in staff training to ensure we are able to consistently deliver high standards at all times. We hope to welcome you back soon. Thomas Kennedy Deputy Manager
Jane Robinson said... Hotel has replied
Stayed 1st April 2013
Excellent service, food and accomodation.
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. I'm delighted that we managed to exceed you expectations and we hope to welcome you back soon. Thomas Kennedy Deputy Manager
cath hepburn said... Hotel has replied
Stayed 1st April 2013
Beautiful hotel, facilities superb. Staff friendly. Only gripe is the vegetarian option which was not great.
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. I'm delighted you enjoyed our hotel and facilities and found our team to be helpful and friendly. However please accept my apologies that the vegetarian option on the evening was not to your satisfaction. We will continue to conduct regular reviews of all our menus to ensure we are able to offer high quality meals to each induvidual guest. We hope to welcome you back soon. Thomas Kennedy Deputy Manager
moira wilson said... Hotel has replied
Stayed 24th March 2013
I booked a twin room but on arrival was given a double room, however this was changed to a twin room very quickly.
Hotel reply...
Thank you taking the time to write a review about your experience with us. I'm delighted that you enjoyed your stay however please accept my apologies for the confusion on arrival. I'm glad this was quickly rectified for you by our team. We hope to welcome you back soon. Thomas Kennedy Deputy Manager
Mrs Dean said... Hotel has replied
Stayed 24th March 2013
We had a lovely stay with you.The beds were comfortable and the disabled bathroom was so easy to move around in. I felt very safe. the staff were very friendly and helpful. Compliments to the Chef.We will definately be returning. Thank you.
Hotel reply...
Thank you taking the time to write a review about your experience with us. I'm delighted that you enjoyed your stay and found our team to be friendly and helpful. I have passed your compliments onto our chef and the rest of the team and we look forward to welcoming you back here soon. Thomas Kennedy Deputy Manager
Pauline Floyd said... Hotel has replied
Stayed 14th March 2013
enjoyed our 2 night stay very much. very impressed with the staff at the hotel, the service was excellent
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. I'm delighted that you enjoyed your stay with us and glad that you found our team to be friendly and helpful. We look forward to welcoming you back soon. Thomas Kennedy Deputy Manager
Ian Donald said... Hotel has replied
Stayed 14th March 2013
Good hotel, excellent food and high standard of service.
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. I'm delighted that you enjoyed your stay with us and glad that you found our team to be friendly and helpful. We look forward to welcoming you back soon. Thomas Kennedy Deputy Manager
annmarie gorrie said... Hotel has replied
Stayed 11th March 2013
very comfortable, very friendly and excellent views over marine lake.
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. I'm delighted that you enjoyed your stay with us and glad that you found our team to be friendly and helpful. We look forward to welcoming you back soon. Thomas Kennedy Deputy Manager
Julie Hill said... Hotel has replied
Stayed 1st March 2013
Great location with lovely views from bedroom window . If you want a chilled out hotel this is the one.
Hotel reply...
Thank you for chossing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southprot. Thank you also for taking the time to share your experience with us. I'm delighted that you enjoyed your stay and have passed your comments onto our team. We hope to welcome you back soon. Thomas Kennedy Deputy Manager
GRAHAM FERNIHOUGH said... Hotel has replied
Stayed 22nd February 2013
hotel spotless,staff very pleasant, nice not have been stopping in tired hotel such as Shearings, i accept they are cheap , but if this is typcal Ramada standard then i will use them again
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. I'm delighted that you enjoyed your stay and are looking to return in future. I will be sure to pass your review onto our team. Regards, Thomas Kennedy Deputy Manager
Janice Meikle said... Hotel has replied
Stayed 5th February 2013
Excellent stay at Ramada Plaza Southport.
Hotel reply...
Thank you for choosing The Ramada Plaza as your preferred choice of accomodation for your recent visit to Southport. I'm delighted you enjoyed your stay and we look forward to welcoming you back soon. Kind regards, Thomas Kennedy Deputy Manager