Hetland Hall Hotel, Dumfries
Guest Reviews
Overall Guest Rating
95%
Overall Guest Rating
95%Liz Archer said...
Stayed 6th November 2025
Hotel was lovely, rooms were fabulous. We were met at Reception by Cyprian who was very friendly and informative Had a good sleep in a very quiet room Drinks at the bar are reasonably priced Food in the restaurant was lovely, just the fried? bread that was served with the prawn tail was too greasy. The fish pie was delicious, presentation was superb, and the waitresses were very friendly. Breakfast next morning was tasty, good choice and again waitresses were very accommodating. My daughter in law wasn't feeling too great and they allowed my Son to take some breakfast to her room. I'd definitely stay at this hotel again
Lesley Payne said...
Stayed 21st October 2025
Perfect for a child free getaway! The room was exactly how it was in the pictures. Very spacious, modern and spotless. We couldn’t fault it. The only one downfall was the tv. There was no smart tv, no access to Netflix and no access to cast an Apple phone to tv which was a little disappointing but that was minor and absolutely would not put us off revisiting this hotel! The food was 11/10! We absolutely LOVED the fact we could upgrade from the a la carte at an extra cost, which we did and had prawns, steak and duck. The breakfast was great in the morning too and the service at both sittings were spot on. Very professional and friendly. The restaurant was also immaculate. We also had a bottle of red wine along with dinner and some tails and pints in the bar area which was lovely. We would not hesitate to recommend this hotel to both family and friends!
Margaret Lowe said...
Stayed 18th October 2025
Excellent stay, beautiful room. Helpful staff, Good food. The only down side of our stay wasn’t major, but I would like to give this feedback. On 3 separate occasions my food and coffee weren’t hot. It didn’t spoil our stay though.
Alan rendall said...
Stayed 16th October 2025
Wow where to start…one of the best stays we have ever had. Service, staff, food was unbelievable and the room was just perfect. We stayed in the Solway suite and had 2 course dinner. We ordered the duck and it was 10/10! Hardly ever do you get every box ticked but the beautiful peaceful setting, huge superking four poster bed (so comfy) jacuzzi bath, gorgeously decorated and spacious suite and very attentive happy staff definitely warrants a 5 star review. We wanted for nothing not forgetting the room was sound proofed and we couldn’t even hear the wedding happening. A fabulous experience which has made me want to book again and at their other hotels. Brilliant well done.
Elizabeth said...
Stayed 14th October 2025
Another lovely stay at Hetland Hall hotel. When checking in, I mentioned the complimentary upgrade through bookings on this site, and the receptionist said that she would be able to do this for us. We had a lovely quiet room with a comfy bed and a fabulous shower. However, the room layout was strange, with the television facing away from the bed and the view from the window was a wall. Breakfasts and dinners were both delicious and all staff were attentive and friendly. We can’t wait to come back to this lovely hotel.
Rosemary Duncan said...
Stayed 8th October 2025
We have been to Hetland Hall hotel several times now and cannot praise them enough. The staff are all very professional and friendly. The food is excellent and the service in the restaurant is second to none.
John Ward said...
Stayed 12th October 2025
As a retired hotelier, I am pleased to say that there is little I can say about Hetland that is not complimentary!! From a brilliant, well designed room to a most attractive dining room, all accompanied by first class staff and excellent cooking, our stay was well worth every penny. Thank you so much for our stay, we will be back!!
Mary Thompson said...
Stayed 3rd October 2025
Lovely hotel Staff excellent and food very gy
Mary Thompson said...
Stayed 3rd October 2025
Lovely hotel Staff excellent and food very gy
A guest said...
Stayed 11th August 2025
Staff were very pleasant. We had two good days. Meals were well presented and a good choice.
A guest said...
Stayed 22nd July 2025
Excellent service as usual. Beautiful hotel.
Lorraine Hardie said...
Stayed 20th June 2025
Very nice hotel, Staff very friendly, meal were really nice.would recommend to friends and family.
Thomas Hunter said... Hotel has replied
Stayed 20th June 2025
Excellent dinner bed breakfast break , staff were fantastic , food was excellent and piping hot ... only negative was shower as it was in the bath and quite a step up to get into it
Hotel reply...
Thank you for taking the time to share your feedback! We're so pleased to hear you enjoyed your dinner, bed and breakfast break, and that our team and food made such a great impression. We do appreciate your comments regarding the shower setup and will take that on board as we continue to look for ways to improve our guests’ comfort. We hope to welcome you back again soon!
Claire Campbell said... Hotel has replied
Stayed 7th June 2025
Wonderful hotel. Staff were all polite, friendly and professional. Room and bathroom were spacious and comfortable. Really enjoyed our overnight stay. All food was delicious as well.
Hotel reply...
Thank you for your lovely review! We're so pleased to hear you enjoyed your overnight stay and found everything to your liking—from the spacious, comfortable room to the delicious food. It’s also great to know our team made a positive impression. We truly appreciate your kind words and hope to welcome you back again soon!
Norman Simpson said... Hotel has replied
Stayed 27th May 2025
We had an excellent 3 night stay at the Hetland Hall Hotel, This was the first time we had stayed at Hetland Hall and overall experience was good, all staff were friendly and helpful and the food both in the evening and breakfast was very good with plenty of choices available. The Hotel is located in large well kept surroundings. We would certainly recommend this hotel.
Hotel reply...
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your first stay at Hetland Hall and had such a positive experience. It’s great to know our team made you feel welcome and that you enjoyed both the food and the beautiful surroundings. We truly appreciate your recommendation and hope to welcome you back again soon for another excellent stay!
Margaret McCann said... Hotel has replied
Stayed 28th May 2025
Had a lovely stay and a shout out to not sure of his name but it was a polish name. Everything was good. And a beautiful room Would stay here again
Hotel reply...
Thank you so much for your kind words! We're thrilled to hear you had a lovely stay and enjoyed your room. We'll do our best to pass along your shoutout to Cyprian who will be happy to know he made a great impression! We truly appreciate your feedback and would love to welcome you back again soon.
Anne Bootland said...
Stayed 22nd May 2025
hotel was great staff were very helpful we had a great peaceful time
Margaret Nightingale said...
Stayed 10th May 2025
We booked a 3 night stay at Hetland Hall Hotel for my husbands birthday and the fact that he'd never been to the Dumfries/Galloway area before. The Hotel is really beautiful, grounds are magnificent and kept in tip top condition, it's a perfect location for driving to different areas too. I was surprised by how modern the hotel was, but it was a lovely surprise. Our room was very grand and very spacious, the hotel staff had gone above and beyond to accommodate us in a room that had a "walk-in shower " and close to the lift as I have breathing problems I really appreciated this kind act. All the staff at the hotel were brilliant, very helpful and kind, I casually mentioned that it was my husbands birthday and when we arrived to the restaurant there was a "reserved" sign on the table, lovely touch! Also he was presented with a lovely plate with Happy Birthday on it along with chocolates and fruit, another lovely touch. The food was amazing, great variety and well presented, portion size was huge, especially the fish and chips, breakfast was also brilliant. Waiting staff were so kind and attentive especially Sam....she was a lovely young woman, funny too, but seriously all staff members were great..." take a bow" all in all we loved our stay at Hetland Hall Hotel and will return one day.
A guest said...
Stayed 4th May 2025
We had a lovely few days. We enjoyed it so much that we booked a stay for a tribute night in November. Hotel, food and staff excellent. Particularly Cyprian and Nicola for all their help.
George Parker said...
Stayed 4th May 2025
We had a wonderful stay at this truly gorgeous hotel. The room we had was an accessible one and it was huge. The beds were the comfiest bed I’ve slept on in a hotel. the bathroom was a wet room and beautifully tiled throughout. Dinner was 2 courses with good options and a very reasonable price to pick from the a la carte options. Finally the staff are amazing, very friendly and helpful with nothing too much trouble for them. We will definitely be back soon 10/10
Michele Braceland said...
Stayed 3rd May 2025
Most of the staff were lovely & very willing to help, there did appear to be a few new starts who were being trained & were quite unsure of themselves. The food was very good although some of the combinations were strange in my opinion i.e. garlic bread with pate (starter) but overall very nice. Our stay overall was very relaxing in beautiful surroundings, room was lovely & very spacious, decor was stunning all through the hotel.
Martin Speirs said...
Stayed 2nd May 2025
Absolutely beautiful hotel in a lovely location and staff were lovely. Would definitely recommend
Sharon Mcauley said...
Stayed 24th April 2025
Everything was great from staff to service , we would definitely recommend and go back
Sharon Mcauley said...
Stayed 24th April 2025
Everything was great from staff to service , we would definitely recommend and go back
A guest said...
Stayed 17th April 2025
We had a lovely relaxing overnight stay. Check in was quick and friendly. The room was spacious and comfortable apart from the bath, the sides were very high to get out from. The bar area was lovely, we really liked the decor and enjoyed both pre and post dinner drinks. Dinner was excellent, great choice, service and food.
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