Hetland Hall Hotel, Dumfries
Guest Reviews
Overall Guest Rating
95%
Overall Guest Rating
95%Wilma Forsyth said...
Stayed 1st March 2026
Hotel stay was exceptional from entering the hotel until we left. Staff always ready to help service excellent. Would highly recommend.
james mccann said...
Stayed 21st February 2026
Lovely hotel ,rooms very spacious and food really good especially breakfast,would recommend but bar prices especially glass of wine and mixers expensive,all in all lovely stay?
Rhona Graham said...
Stayed 20th February 2026
Absolutely faultless Rooms were beautiful, staff very attentive and the food was delicious, we will definitely be back ?
Fiona Thomson said...
Stayed 21st February 2026
Lovely setting and nice hotel. Customer Service was not great, cleaning tables etc.
Gordon McKay said...
Stayed 18th February 2026
My wife and myself stayed for 2nights with dinner and breakfast included.From arrival and throughout stay all staff were excellent.The room was spotless and bed was very comfortable.Would recommend hotel to family and friends and will definitely book another break.
A guest said...
Stayed 26th January 2026
Visited the Hetland Hotel for the 4th time. Great stay, The food was top notch couldn’t find fault with anything. The room was lovely, clean and tidy, bathroom great especially the shower. Nice touch alongside the tea and coffee tray was a couple of Border Biscuits. We will be returning for another stay around May/June. Also the service in the bar was very good.
A guest said...
Stayed 5th December 2025
We had a fantastic time, the staff were so polite, friendly, and willing to help. The building looked amazing on the drive up to the car park, and it just got better, we had a lovely room, bar was comfortable and the prices were good, the room we had was lovely, food was very good with the staff ensuring you didn't have to wait too long. Would use again and would recommend. Thank you
Alex Wilson said...
Stayed 2nd December 2025
Absolutely loved my stay at this Hotel room first class large spotlessly clean choice in the restaurant fantastic staff so friendly will come again
A guest said...
Stayed 13th November 2025
Lovely hotel with a very impressive view on arrival . A first class room but the room was cold on arrival which was a bit off putting for a cold Nov I would have expected housekeeping would have checked this.We had an excellent meal in the restaurant but they had the wrong tine for our booking which was easily my corrected , we also and a very good breakfast.
Liz Archer said...
Stayed 6th November 2025
Hotel was lovely, rooms were fabulous. We were met at Reception by Cyprian who was very friendly and informative Had a good sleep in a very quiet room Drinks at the bar are reasonably priced Food in the restaurant was lovely, just the fried? bread that was served with the prawn tail was too greasy. The fish pie was delicious, presentation was superb, and the waitresses were very friendly. Breakfast next morning was tasty, good choice and again waitresses were very accommodating. My daughter in law wasn't feeling too great and they allowed my Son to take some breakfast to her room. I'd definitely stay at this hotel again
Lesley Payne said...
Stayed 21st October 2025
Perfect for a child free getaway! The room was exactly how it was in the pictures. Very spacious, modern and spotless. We couldn’t fault it. The only one downfall was the tv. There was no smart tv, no access to Netflix and no access to cast an Apple phone to tv which was a little disappointing but that was minor and absolutely would not put us off revisiting this hotel! The food was 11/10! We absolutely LOVED the fact we could upgrade from the a la carte at an extra cost, which we did and had prawns, steak and duck. The breakfast was great in the morning too and the service at both sittings were spot on. Very professional and friendly. The restaurant was also immaculate. We also had a bottle of red wine along with dinner and some tails and pints in the bar area which was lovely. We would not hesitate to recommend this hotel to both family and friends!
Margaret Lowe said...
Stayed 18th October 2025
Excellent stay, beautiful room. Helpful staff, Good food. The only down side of our stay wasn’t major, but I would like to give this feedback. On 3 separate occasions my food and coffee weren’t hot. It didn’t spoil our stay though.
Alan rendall said...
Stayed 16th October 2025
Wow where to start…one of the best stays we have ever had. Service, staff, food was unbelievable and the room was just perfect. We stayed in the Solway suite and had 2 course dinner. We ordered the duck and it was 10/10! Hardly ever do you get every box ticked but the beautiful peaceful setting, huge superking four poster bed (so comfy) jacuzzi bath, gorgeously decorated and spacious suite and very attentive happy staff definitely warrants a 5 star review. We wanted for nothing not forgetting the room was sound proofed and we couldn’t even hear the wedding happening. A fabulous experience which has made me want to book again and at their other hotels. Brilliant well done.
Elizabeth said...
Stayed 14th October 2025
Another lovely stay at Hetland Hall hotel. When checking in, I mentioned the complimentary upgrade through bookings on this site, and the receptionist said that she would be able to do this for us. We had a lovely quiet room with a comfy bed and a fabulous shower. However, the room layout was strange, with the television facing away from the bed and the view from the window was a wall. Breakfasts and dinners were both delicious and all staff were attentive and friendly. We can’t wait to come back to this lovely hotel.
Rosemary Duncan said...
Stayed 8th October 2025
We have been to Hetland Hall hotel several times now and cannot praise them enough. The staff are all very professional and friendly. The food is excellent and the service in the restaurant is second to none.
John Ward said...
Stayed 12th October 2025
As a retired hotelier, I am pleased to say that there is little I can say about Hetland that is not complimentary!! From a brilliant, well designed room to a most attractive dining room, all accompanied by first class staff and excellent cooking, our stay was well worth every penny. Thank you so much for our stay, we will be back!!
Mary Thompson said...
Stayed 3rd October 2025
Lovely hotel Staff excellent and food very gy
Mary Thompson said...
Stayed 3rd October 2025
Lovely hotel Staff excellent and food very gy
A guest said...
Stayed 11th August 2025
Staff were very pleasant. We had two good days. Meals were well presented and a good choice.
A guest said...
Stayed 22nd July 2025
Excellent service as usual. Beautiful hotel.
Lorraine Hardie said...
Stayed 20th June 2025
Very nice hotel, Staff very friendly, meal were really nice.would recommend to friends and family.
Thomas Hunter said... Hotel has replied
Stayed 20th June 2025
Excellent dinner bed breakfast break , staff were fantastic , food was excellent and piping hot ... only negative was shower as it was in the bath and quite a step up to get into it
Hotel reply...
Thank you for taking the time to share your feedback! We're so pleased to hear you enjoyed your dinner, bed and breakfast break, and that our team and food made such a great impression. We do appreciate your comments regarding the shower setup and will take that on board as we continue to look for ways to improve our guests’ comfort. We hope to welcome you back again soon!
Claire Campbell said... Hotel has replied
Stayed 7th June 2025
Wonderful hotel. Staff were all polite, friendly and professional. Room and bathroom were spacious and comfortable. Really enjoyed our overnight stay. All food was delicious as well.
Hotel reply...
Thank you for your lovely review! We're so pleased to hear you enjoyed your overnight stay and found everything to your liking—from the spacious, comfortable room to the delicious food. It’s also great to know our team made a positive impression. We truly appreciate your kind words and hope to welcome you back again soon!
Norman Simpson said... Hotel has replied
Stayed 27th May 2025
We had an excellent 3 night stay at the Hetland Hall Hotel, This was the first time we had stayed at Hetland Hall and overall experience was good, all staff were friendly and helpful and the food both in the evening and breakfast was very good with plenty of choices available. The Hotel is located in large well kept surroundings. We would certainly recommend this hotel.
Hotel reply...
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your first stay at Hetland Hall and had such a positive experience. It’s great to know our team made you feel welcome and that you enjoyed both the food and the beautiful surroundings. We truly appreciate your recommendation and hope to welcome you back again soon for another excellent stay!
Margaret McCann said... Hotel has replied
Stayed 28th May 2025
Had a lovely stay and a shout out to not sure of his name but it was a polish name. Everything was good. And a beautiful room Would stay here again
Hotel reply...
Thank you so much for your kind words! We're thrilled to hear you had a lovely stay and enjoyed your room. We'll do our best to pass along your shoutout to Cyprian who will be happy to know he made a great impression! We truly appreciate your feedback and would love to welcome you back again soon.
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