Ardoe House Hotel and Spa, Aberdeen

Stayed 27th September 2021

Enjoyed our stay. Staff very good. Helpful and friendly. Bar staff could have been a bit better. Food was good. Kieran in the restaurant was very good. Stayed for three nights. Pool area clean. Unfortunately steam room wasn’t working and spa not open yet.

Stayed 27th September 2021

Lovely room nice spa. Service good. Food average at best.

Stayed 27th September 2021

A very nice hotel but very long corridors leading to the bedrooms. Bedrooms are nicely equipped and well kept - currently no maid service due to staff shortages but one of the staff did pop in and replace a used towel if required. Tea, coffee, milk and coffee pods available and could be topped up at reception. The swimming pool is in a separate building and you need to book a slot to comply with covid regulations - there were notices asking you to wipe down your locker after use but no spray/paper towel provided to do it. The restaurant dinner menu is only reasonable as there is no variation, same choice of courses every night.

Stayed 26th September 2021

We were very happy that the Hotel accepted dogs. Rom was very comfortable and the breakfast and dinner was very good indeed. Staff were friendly but perhaps a little thin on the ground. The bar had no draught beer and service was a little slow but not dreadfully so. Biggest no-no for us was the fact that other guests were permitted to walk around the dining room without masks especially at the buffet breakfast where they were leaning over the food which other guests were eating. This made us very uncomfortable and is something with needs to be addressed. Overall however great location and we we enjoyed our stay

Stayed 25th September 2021

We stayed for 1 night at Ardoe House and had a pleasant experience. All the staff we dealt with were extremely helpful and friendly. The staff at check-in were very friendly and although we were early for check-in, were able to get us checked in and on our way to spend the day in Aberdeen. The double rooms are surprisingly large and spacious and the bathrooms are equally well proportioned. The staff on reception were able to provide us with a taxi number to get into Aberdeen, which only cost us around £15. Although not advertised on the website, only the swimming pool, sauna and steam room were open when we arrived. There were no treatments available. However, given the challenges for the hospitality sector at the moment this was understandable. However, please be sure to call up before booking to check this if treatments are a big factor for you. We used the pool and sauna at around 6pm and it was very quiet, which was ideal. The changing facilities were very clean and there are lockers with combination locks to store your items. We had a 3 course meal in the hotel restaurant, which was included in our deal. Be aware that there is a limited menu at the moment. However, the food that is available on the menu was all extremely delicious and the staff in the restaurant were very friendly and welcoming. Included in our deal was a bottle of wine, which we chose to have along with our meal which was an added bonus! Overall a great little place for stay of 1-3 nights. Based on the limited food menu and reduced spa facilities though, this might not be the best place to stay at the moment if you are looking for a longer stay.

Stayed 25th September 2021

Hotel was clean and tidy. Adequate staff, good service. Dinner was included, but if I was paying for the evening meal then it was well overpriced and wouldn’t bother

Stayed 10th September 2021

Hotel is understaffed, no spa treatments available, steam room & jacuzzi not working, tennis courts overgrown, grounds need overall tidy up. Bedroom was okay but tea tray could have been better, unmatched cups. Table that was pre-booked for dinner of 2nd night not set up & had at least 30min wait. I understand hotel has recently re-opened, but many minor details should have been attended to before opening, & I appreciate the skeleton staff they have were trying their best. Hopefully things will be rectified soon & bring it up to the 4 star hotel they claim it is !

Stayed 9th September 2021

Very nice hotel, impressed with room, clean , good size with large walk in shower. Staff friendly and helpful. Enjoyed pool and facilities. Dining was good. First day breakfast, not much choice of cooked food. 2nd day much better choice, however problems with keeping food warm, due to equipment, dinner was very nice food warm, fresh and tasty. Great value. Would recommend and will return.

Stayed 28th August 2021

This is the second time we have stayed at this hotel really nice and clean and the staff are so helpful and friendly.

Stayed 15th August 2021

Staff very friendly, no problems at check-in etc. Disappointed at the variety of food on offer. Would have preferred a simpler menu with more variety as the dinner menu was quite limited, though we were fortunate to be offered choices from the bar menu on our 2nd night. Would also have liked more veg on the plate. Also very disappointed that the toiletries in the bathroom were from China, thought this would be an opportunity to showcase some local products. Overall enjoyed our stay with a special mention to the restaurant manager who was very helpful.

Stayed 27th August 2021

Room and hallway benefit with a change of carpets, Service was very good, Food was excellent, Thank you and a special thank you to your chef’s

Stayed 27th August 2021

After staying at the hotel before and having an excellent experience we were really looking forward to our stay.firstly I found it odd to have to pay on arrival,we got up to our rooms and had no complaints,we then went down to have a drink but with the main bar shut there was minimal drink to choose from the whisky bar,then our meal was absolutely terrible,being told to choose from a carvery which was never stated,we decided to pay extra for steaks which was a bad idea because it had to get sent back twice and the other couple we were with didn't eat anything,service was atrocious,then to end the night we were looking forward to have a drink but the staff weren't to fussed on serving us and they closed the bar at 11pm,and breakfast was what we expected it to be.....rubbish.0 stars for the ardoe

Stayed 27th August 2021

To say I’m disappointed is an understatement booked this hotel on the basis that it was a 4 star hotel as I planned to propose to my partner and thought I couldn’t go wrong,I invited friends to join us on the trip as well which left us feeling very embarrassed,the service was terrible there was no wine list when I booked the room I was lead to believe we would be getting a three course dinner with a nice bottle of wine but instead it was a carvery so we up graded to the steak which was awful wasn’t cooked properly and had fat right through the middle,we got told the steaks we’re cooked from frozen we returned the steaks as they we’re not fit to eat and decided to have the carvery which was worse when I got handed a plate of scrag ends I just told them to keep it ,never thought food like this would of been served up,I went gry as did many others.the hotel should close and reopen when it’s ready to be a four star hotel. Absolute shambles

Stayed 16th August 2021

Excellent stay, lovely room with everything you need. Evening meal was wonderful, staff very attentive. Would definitely return.

Stayed 14th August 2021

Fabulous hotel. The room was amazing staff were fantastic and food just the best. For what we paid this was truly 5 star for 3 star price.

Stayed 12th August 2021

We had a lovely night away.. the room was very nice on the ground floor as we had dogs. The meal at night was lovely. Staff are a bit stretched.. felt a bit sorry for them.. Swimming pool lovely.. managed to go in twice . Allowed in after check out. Booking required but not a problem to get booked. Will certainly go back

Stayed 10th August 2021

Staff lovely. Food ok. Drinks expensive. Pool good. Except closed at six. This hotel could be really great. But little things let it down. The bar area is tiny. Lacking in staff through the day. Grounds need weeding. Downstairs toilets needed cleaned.

Stayed 9th August 2021

Drink very expensive, had the same menu 2 nights in a row, when we checked out she mentioned we could have had off the bar menu but weren’t told, also paid upgrade to privilege room not worth it didn’t even get a garden view had a big tree in front of the window, and snacks a joke!!!

Stayed 7th August 2021

Beautiful location, good food, great value.

Stayed 6th August 2021

Arrived at 2.45, was busy at check in with only one staff member, but after a short wait another staff member came to check us in, the room was lovely and very clean, got a bit lost looking for the pool, would have liked a little map and some information in the room. The evening meal, which was included in the cost was very good and the staff were very nice and friendly, bed was very comfortable and this must be one of the quietest hotels we have stayed in, no noise at all during the night. Breakfast was a bit awkward as you had to go into another room to get your food, but as with the night before the food was really good and a nice selection, only slight problem the plates were cold, staff were mostly young, but very nice and helpful.

Stayed 30th July 2021

Very enjoyable break. Modern room (slightly missed a bath) - comfortable and spacious. Great dinner with a lot of choice. Breakfast fine and hard working staff going out of their way to look after you.

Stayed 21st July 2021

We stayed 3 nights on a DBB basis. Our room was lovely, no complaints there. All of the staff we encountered were very nice and helpful. Paul, the head waiter and ‘jack o trades’ deserves a special mention as does Brian, the chef, even though we never met him. The food in the restaurant in the evenings was amazing! Definitely 5 star and to mirror other comments the hotel owners really should hold on to this duo! Breakfast was ok, a bit hit or miss. One waiter delivered my roll on sausage to me with his thumb on top of it to hold it onto the plate. Not worth complaining about, but in retrospect I should have especially in the cirstances we are living with at the moment. I would definitely recommend a stay here and would be more than happy to return. I just hope they increase the temperature of the pool next time!

Stayed 25th July 2021

Had a great 2 night stay The staff were Very friendly and did their very best to make it enjoyable I know that it has some teething problems after just reopening so I would make the suggestion that the menu should not be the same every night, great though the food is. Our main oection was that there was no when we needed it in the morning and evening so we mentioned it at reception and again the next day —- to be told it was on a time clock!!! I really think that should be seen to as it was only in our section

Stayed 28th July 2021

Great value for money. Recently reopened hotel which has had room upgrades. Standard double room was large and comfortable. As you might expect after months out of operation there were a couple of service issues. This did not create too much of an issue though and we throughly enjoyed our stay in this quite location with stunning views. Would definitely book again.

Stayed 24th July 2021

All good apart from the sauna and the steam room closed and jacuzzi not working