Find my Hotel Break

Search Breaks by:
2
Done

advanced search

Close Window Close Window
Star Ratings:
Hotel Types:
Personal Preferences:

Ardoe House Hotel and Spa, Aberdeen

South Deeside Road, Aberdeen, AB125YP, UK

Guest Reviews

Overall Guest Rating

84%

nicola crow said...

80 %
40%
100%
100%

Stayed 19th April 2014

The staff were very attentive and the food was excellent. The pool facilities were clean and tidy and the pool was a good size. Unfortunately the bedrooms let the hotel down. On our first night although the bathroom and room had been updated and was a good size the bed base was torn around the valence and the mattress went down in the middle which meant my husband had a disturbed sleep. A generator outside our window was also running until 1.30 am due to a function which also disturbed us. After informing Reception about our disturbed sleep they were very apologetic and prompt in moving us for our 2nd night. Our new room had a new bed and there was no generator running the 2nd night so we had a great sleep. All in all we would highly rate this hotel and when the bedrooms are updated (which I believe is to happen very shortly) this will be an excellent hotel.

Cath Tarling said...

100 %
100%
100%
100%

Stayed 17th April 2014

Excellent few days spent at this hotel, everything from the room, service and food was perfect, the hotel and grounds are very well kept another great find by classic Britain, we will certainly return

Morag Graham said...

100 %
100%
100%
100%

Stayed 23rd March 2014

We booked the Ardoe House Hotel via your website for our anniversary. Your website was the best value deal for this hotel. We were delighted to be upgraded to a feature privilege room upon arrival which absolutely made our day. The staff were very attentive and superb service. We ate in the restaurant for dinner and breakfast. The food was amazing with unbelievable choice for breakfast. We will definitely book this hotel again.

C Spurway said...

100 %
100%
100%
100%

Stayed 8th March 2014

Excellent stay great value for money

JAMES HUXTABLE said...

94 %
90%
90%
100%

Stayed 26th January 2014

HOTEL WAS FIRST CLASS , THOROUGHLY ENJOYED MY STAY , DURING WHICH I AVAILED MYSELF OF ALL FACILITIES , GYM , LEISURE FACILITIES , BAR AND RESTAURANT , AND FOUND NO FAULT IN ANYTHING AT ALL .

Sheila Mutch said...

97 %
90%
100%
100%

Stayed 15th February 2014

Lovely stay in country house hotel; upgraded room with first class amenities and excellent dinner and breakfast. Helpful staff throughout and all in all highly recommended and excellent value for money.

Malcolm Holmes said...

80 %
70%
80%
90%

Stayed 1st February 2014

Very nice hotel, great leisure facilities, very pleasent staff, lovely food.

Anthony Rayment said...

97 %
100%
90%
100%

Stayed 31st December 2013

Fantastic stay thank you, beautiful hotel, great food, polite and friendly staff and lovely room. Only downside for us was the lack of information at check in. No info given as to where the gala ball was or where breakfast was served or even timings.It was very busy on check in, so we went back to reception later to check where and when everything was. A welcome letter in our room advising of these things would have been great. Apart from that, well done on a great New Year break !

Mr McIntosh said...

84 %
80%
90%
80%

Stayed 19th October 2013

The meal in the dining room was excellent. The staff looked after your needs with charm. The spa facilities were invigorating: I would recommend this hotel.

Carol Kinmond said...

80 %
80%
80%
80%

Stayed 11th May 2013

Good facility, friendly staff!

Jane North said...

100 %
100%
100%
100%

Stayed 9th May 2013

This was our 3rd visit to Ardoe House Hotel it never lets us down its such a pleasure coming back here! We had a feature room this time it was amazing. The staff are always very helpful and the food delicious. Thank you we will be back.

Andrea More said...

74 %
70%
70%
80%

Stayed 7th May 2013

Friendly staff and well maintained.

Elizabeth Gibson said...

77 %
70%
80%
80%

Stayed 26th April 2013

Enjoyed our visit. Any issues were dealt with promptly.

Duncan Greenoak said... Hotel has replied

67 %
80%
90%
30%

Stayed 4th April 2013

Nice hotel - much improved since my first visit way back in the 1970's

Hotel reply...

Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay and we really hope we can welcome you back again soon. Kind Regards Hazel Galloway Rooms Revenue Manager

Vanessa Gunn said... Hotel has replied

77 %
70%
80%
80%

Stayed 29th March 2013

Excellent weekend break. staff very helpful and attentive.

Hotel reply...

Thank you for taking the time to review our hotel. We are glad you found the hotel staff attentive and helpful and we will look forward to hopefully welcoming you back soon. Kind Regards Hazel Galloway Room Sales Manager

Pauline McLaren said... Hotel has replied

90 %
80%
100%
90%

Stayed 13th February 2013

Staff very welcoming and helpful. Rooms very nice. Hotel huge so walking to room can take a while especially with the less energetic. Set in lovely grounds. Dining room temperature varied considerably - very hot at breakfast but cool during evening meal. Lighting in rooms a bit too subtle

Hotel reply...

Thank you for taking the time to review our hotel. We are glad you found the hotel staff welcoming and helpful. I have passed your feedback regarding the restaurant temperature to our maintenance and restaurant team so they can investigate this further to ensure this is resolved. We do hope to welcome you back to the hotel soon. Kind Regards Hazel Galloway Room Sales Manager

Jenny McKean said... Hotel has replied

57 %
10%
60%
100%

Stayed 26th January 2013

The hotel was lovely. I was disappointed in the room. I upgraded to an executive room which was an extra

Hotel reply...

Thank you for taking the time to post your recent review. I would like to sincerely apologise that the standard of room was not up to your expectations during your stay. I have raised these issues with the relevant management at the hotel and we will be looking into our current Executive Room offering. Please feel free to contact myself should you be returning to Aberdeen in the near future and require accommodation. I will ensure your booking is fully looked after. I do hope that we will have an opportunity to welcome you back to Ardoe House Hotel and Spa. Kind regards, Hazel Galloway

Ruth Page said... Hotel has replied

80 %
80%
80%
80%

Stayed 2nd January 2013

Lovely hotel and lovely staff, the pool wasn't working that was very dissapointing but you could go to another hotel to use pool but was very inconvienient. The only thing letting hotel down was the price of drinks very very expensive.

Hotel reply...

Thank you for taking the time to post your recent review. I would like to sincerely apologise that the pool was out of service during your stay and that you found the price of drinks expensive. We tried to accommodate as much as possible with the pool being out of order but I can see how this would cause frustration. I can assure you it is now back to full working order so should you wish to stay again I am confident you will see our full standards and offerings. Please feel free to contact myself should you be returning to Aberdeen in the near future and require accommodation. I will ensure your booking is fully looked after. I do hope that we will have an opportunity to welcome you back to Adroe House Hotel and Spa Kind regards, Hazel Galloway

shirley russell said... Hotel has replied

94 %
90%
90%
100%

Stayed 8th November 2012

We had a lovely stay at Ardoe house, friendly welcome which continued throughout our stay. The hotel was decorated beautifully and our room was very comfortable and spacious. The spa facilities being seperate to the horel would be unpleasant if the weather was inclement but on this occasion we enjoyed spending time in the pool. We will return for a longer stay in the future.

Hotel reply...

Thank you for your recent feedback, I am delighted that you and your family had an enjoyable experience with us here at Ardoe House Hotel and hope to have the opportunity to welcome you back in the future. Kind regards Hazel Galloway

JEFF LOW said... Hotel has replied

100 %
100%
100%
100%

Stayed 13th October 2012

This hotel is just amazing. The hotel itself is very stylish yet traditional. The family room we had was so spacious even after 2 sofa beds, double bed and a cot there was still loads of space. Friendly staff. Food in the informal restaurant was outstanding. The pool was great for the kids. On the plus side there was a lift in e hotel for our pram. We cant wait to come back. :)

Hotel reply...

Dear Mr Low, Thank you for your feedback. Mercure Aberdeen Ardoe House Hotel

Robert Douglas said... Hotel has replied

87 %
90%
80%
90%

Stayed 5th October 2012

Brill hotel however poor service on the Saturday night at dinner was very disappointing - 35mins for fruit starters and missed one of the kids from the main course.

Hotel reply...

Thank you for taking the time to post your recent review. I would like to sincerely apologise for the standard of service and customer care that you received during your stay when you had dinner in our restaurant. I have thoroughly investigated the issues you raised and a subsequent meeting has taken place with all restaurant staff. Relevant procedures have been implemented to ensure that such incidents do not occur in the future. These procedures will be closely monitored over the coming months. Please feel free to contact myself should you be returning to Aberdeen in the near future and require accommodation. I will ensure your booking is fully looked after. I do hope that we will have an opportunity to welcome you back to Ardoe House Hotel, as I am confident that you will notice a marked improvement. Kind Regards Hazel Galloway

Paul Mitchell said... Hotel has replied

70 %
80%
80%
50%

Stayed 28th July 2012

Hotel was very nice and the service was good, only complaint was the breakfast in the morning was below standard, had been sitting for a while and dried out.

Hotel reply...

Hi, Thank you for taking the time to provide some feedback, we have taken your comments on board and have discussed with our team members and we are currently reviewing our breakfast offering. I am glad you enjoyed the rest of the hotel and your stay and hope you return to stay with us again. Many thanks, Claire Hodgson, Rooms Sales Manager.

Mrs Ferguson said... Hotel has replied

100 %
100%
100%
100%

Stayed 29th June 2012

We had a wonderful time at Ardoe House Hotel. Accommodation excellent, food served hot and most enjoyable. All members of staff including reception, waiters, cleaners were very professional in their jobs.

Hotel reply...

Hi, Thank you for your lovely comments, We look forward to welcoming you back to the Mercure Aberdeen Ardoe House & Spa again soon, Thank you again, Claire Hodgson Rooms Sales Manager