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Scotlands Spa Hotel, Pitlochry

40 Bonnethill Rd, Pitlochry, PH165BT, UK

Guest Reviews

Overall Guest Rating

77%

Kristina Eden said... Hotel has replied

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Stayed 26th August 2013

I enjoyed my stay at Scotlands Resort! The lady at the front desk (I wish I had her name to give you) was nice and friendly and helpful. The hostess/waitress was also kind; I asked her to explain a couple of things on the menu that I had never had and she did. The food and the service were wonderful. And i surely enoyed being the Pitlochry--what a wonderful place!

Hotel reply...

Thank you for your lovely review and i'm glad came my staff were of service and polite with it, glad you enjoyed your stay Regards Donald

T Alexander said... Hotel has replied

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Stayed 14th July 2013

enjoyed a lovely stay at the scotland and the service was fab. look forward to another stay next year.

Hotel reply...

Thank you for your lovley comments and glad you enjoyed your stay with us Regards Donald

L Livingston said... Hotel has replied

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Stayed 23rd April 2013

Stayed at the hotel for two nights on my own. Really enjoyed my stay but would have preferred to be asked where I wanted to sit in the restaurant for dinner rather than the assumption being made that because I was on my own, I would want to sit in a corner/at the back of the restuarant, away from everyone else.

Hotel reply...

Thank you for your review apologies if you were just placed in a corner will check next visit Regards Donald

Kenneth Chalmers said... Hotel has replied

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Stayed 22nd April 2013

So long ago I can't remember that much. Which means everything must have been fine

Hotel reply...

Thanks for your review and glad you enjoyed your stay Regards Donald

Mrs MacKinnon said... Hotel has replied

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Stayed 9th July 2013

Enjoyable three night stay. Staff were friendly and helpful .Meals were excellent. We intend to go back to Scotland's Hotel in October ,as it is ideally situated for a visit to the enchanted forest.

Hotel reply...

Thank you for your lovely review and see you again in October Regards Donald

Alexander Watson said... Hotel has replied

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Stayed 14th July 2013

My partner and I arrived and initially were offered a very small room that overlooked a series of roofs which were littered with cigarette ands and rubbish. This was unacceptable and we said so. We were then offered another room in the Bankhouse which was better but looked on to an overgrown garden.The whole building in my opinion needed considerable refurbishment.Against this our stay was made far more acceptable by the manner and attention of the staff throughout our stay. The food also was of a very high standard. We did not use the leisure facilities. A concern of mine is that through Classic Britain I believe we should get the best room available and as a result I wonder what other rooms were like!

Hotel reply...

Thank you for your review, my apologies that you never liked the first room offered but glad my recetionist managed to move you too a more suitable room. Thank you for your lovely comments on my staff and meals, regarding rooms their allocated on a first booked basis Regards Donald

elsie kerr said... Hotel has replied

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Stayed 9th August 2013

it would be helpful if on entering the vestibule in the annex there were directions toward the rooms There was nothing to indicate that our room was on the first floor which ended with us all round the house pulling our cases up and down stairs - not a good start- however we did enjoy our stay and would return

Hotel reply...

Thank you for your review sorry about the lack of directions given on arrival will make sure this is addressed for future guests. Glad you enjoyed the rest of your stay Regards Donald

A Mckay said... Hotel has replied

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Stayed 9th July 2013

Food not exciting - long wait to be seated in Dining Room despite having booked for 7.30 pm Next night tried Bar Meals - even longer wait. Staff not to blame, most apologetic - perhaps not enough of them?

Hotel reply...

Thanks for taking the time to review your recent stay with us, sorry for the delay in getting meals to you must have just been in the busy 7pm period Regards Donald

Margaret Sim said... Hotel has replied

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Stayed 7th July 2013

staff very pleasant and helpful.that was the second time i have stayed at your hotel,and i will definately be back.

Hotel reply...

Thank you for your lovely review and glad you enjoyed your stay with us Regards Donald

PHILIP EVANS said... Hotel has replied

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Stayed 5th September 2013

The staff were very nice and efficient and the food was of a high standard. my partner booked some spa treatments and was very impressed. On the down side, the hotel is very tired and really needs updated.

Hotel reply...

Thank you for your review glad you enjoyed your stay with us, the hotel will be due a makeover soon but thats not my call we do the best we can Regards Donald

Jane Davies said... Hotel has replied

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Stayed 5th September 2013

Excellent value from this hotel. Leisure area good. Food excellent and freshly cooked breakfast not a buffet in sight!!! Staff excellent too. All in all a great break. Highly recommend a visit to the festival theatre and the nearby House of Bruar. One comment I would make is some of the corridors etc a bit tired and in need of some decoration.

Hotel reply...

Thanks for your kind review and glad you enjoyed your break with us, yes i have been pushing to get my corridor carpets replaced not yet thou Regards Donald

Neil Armstrong said... Hotel has replied

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Stayed 8th July 2013

Good value for the price we paid. This was our 3rd visit to Scotlands Hotel and we will be happy to go back.

Hotel reply...

Thank you for your lovely review glad you enjoyed your stay with us again Regards Donald

Geoffrey Knox said... Hotel has replied

74 %
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Stayed 9th August 2013

Lovely family friendly hotel.

Hotel reply...

Thank you for your kind review glad you enjoyed your stay Regards Donald

June Murray said... Hotel has replied

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Stayed 28th August 2013

we found this hotel adequate for our 2 night stay. situated in a good location, peaceful & the pool was very relaxing. although a tad disappointed with the dining & bar

Hotel reply...

Thanks for your comments sorry the bar and dining wasn't to your liking Regards Donald

albert sharp said... Hotel has replied

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Stayed 23rd June 2013

good value for money

Hotel reply...

Thank yu for your lovely comments Regards Donald

ian grieve said... Hotel has replied

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Stayed 14th July 2013

No air con had to get some one to open window no extractor in toilet very very basic have stayed here before and has been good

Hotel reply...

Thank you for your review, sorry your stay was not as good as before, the weather plays a big part as were just not used to the fine weather we had experienced, will certainly get the bathroom extractor replaced Regards Donald

Lorraine Wilson said... Hotel has replied

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Stayed 11th July 2013

Really enjoyed our stay, food great and staff most attentive. Will definately be going back.

Hotel reply...

Thank you for you great review and glad you enjoyed your stay with us Regards Donald

Martin Wilson said... Hotel has replied

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Stayed 7th July 2013

Overall food quality was good but on the first day of 3, the cooked breakfast was cold on a hot plate. Staff in the restaurant seemed disorganised and could not cope with the amount of people, some people were asked to sit in the lounge while tables were reset for them.

Hotel reply...

Thank you for your review, sorry your breakfast on the 1st morning was poor and was not as smooth as it should have been and glad it improved through your stay. Regards Donald

Gail Black said... Hotel has replied

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Stayed 2nd July 2013

Great hotel with helpful staff. Food was delicious and the room we had was spacious and comfortable. We will definitely recommend this hotel to family and friends.

Hotel reply...

Thank you for your review, thank you for all your lovely comments and glad you enjoyed your stay with us. Regards Donald

Iain Shanks said... Hotel has replied

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Stayed 27th June 2013

My wife and I very much enjoyed our stay overall. The staff in the restaurant were very good, however one of the members on reception on our arrival was slightly abrupt. Also the member of staff in the Leisure facilties was bordering on rude. The standard of food in the evening was very good, however the breakfast could have had a better cold choice.

Hotel reply...

Thank you for review and thank you for your comments, my apologies for my staff being rude and abrupt normally a very happy bunch, glad you enjoyed your evening meal with us, not sure what was wrong with our cold selection.thanks again for your review Regards Donald

Linda Tait said... Hotel has replied

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Stayed 26th June 2013

Lovely hotel. Stayed for 2 nights. Great choice of food. Swimming pool area very relaxing.

Hotel reply...

Thank you for your lovely review and glad you enjoyed your stay with us Regards Donald

ian brown said... Hotel has replied

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Stayed 26th June 2013

Our stay was very enjoyable at the Scotland's this was our second stay here through classic Britain and couldn't really fault it the staff were very hospitable and friendly we would return again.

Hotel reply...

Thank you for your kind review and glad you enjoyed your stay with us Regards Donald

Thomasina Cameron said... Hotel has replied

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Stayed 23rd June 2013

good value for the deal from classic britain, however not sure if worth money at full rate, enjoyed my time tho, wine very expensive.

Hotel reply...

Thank you for your review Regards Donald

G Gillespie said... Hotel has replied

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Stayed 22nd June 2013

Our experience at this hotel was a bit mixed and our conclusion was that they could do better. On the positive side, it was clean, the beds were comfortable and the staff were generally friendly and helpful. However, we were disappointed with the food. We had dinner on our first night and were not impressed. The menu looked good but the actual food failed to live up to its promise. Our food was served on cold plates and was mostly warm rather than hot. The Thai style fishcakes had quite a good flavour but they were rubbery and lukewarm, as if they had been kept warm for a while. We could not figure out how the duck breast with berry sauce seemed to be reasonably well cooked but was totally tasteless. We thought crumble with ice cream would be a safe bet but the crumble was gooey - not crumbly - as if it had been heated up in the microwave. The worst however, was the risotto, which was served in soup plates and was so liquid that it had to be eaten with a soup spoon. Maybe we were unlucky and got them on a bad night but we did not risk eating in the hotel restaurant the next night - we found a wonderful restaurant a few hundred yards away which could give Scotland's a few lessons. In contrast, breakfast was very good. Full marks for providing really fresh fruit salad and there was a good selection of hot and cold options. A few more non-meat items (eg mushrooms, beans etc)for the cooked breakfast selection would have been welcomed but what we got was good and suggests that somebody in the kitchen can cook good food. The hotel has had a number of extensions over the years and the rooms vary in size and aspect. All were clean and fairly comfortable. One of the rooms allocated to our party was a lovely big room with several windows and great views. However, one of our party was allocated a room which had a tiny bathroom (the basin was just big enough to dip your hands in) and looked out over the kitchen entrance. Yet, she was charged a single supplement for th

Hotel reply...

Thank you for your review, sorry to read that you never fully enjoyed your stay with us, will certainly pass your comments onto my chef and sorry your meal was not as good as it should have been, glad you enjoyed your breakfast, i wish all my rooms were the same size alas this is not the case, thanks again for your review Regards Donald

marie mccabe said... Hotel has replied

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Stayed 11th June 2013

food was poor. lack of choice.menu for dinner had only 3 choice of main course.1meat,1 fish and one veg.do not think I would return.had been to this hotel previously and was quite satisfied.

Hotel reply...

Thank you for your review sorry you feel we don't offer enough choices on our menu, we have changed our menu's since Jan this year and will again change in Oct offering i would say a good varied menu again sorry you never enjoyed your meals with us. Regards Donald