Fairmont St Andrews, St Andrews

Stayed 22nd September 2014

No free wifi in a 5 star???? No free paper?? No TV guide? Could not alter air conditioning? Shower - when on more than a dribble - flooded bathroom! Most of all -

Stayed 21st September 2014

stayed at this hotel several times before was left angry this time i booked two nights dinner bed and breakfast paid my bill when i arrived after double checking my allowance for dinner which we stayed within on both evenings i was awakened by a letter through my door advising me i owed the hotel money from my meal on that first evening as i had gone over the allowance the hotel did apologise when i brought their mistake to their attention and agreed this should never have happened however when we booked out we were advised we owed the hotel

Stayed 14th September 2014

Lovely hotel. Greeted by extremely professional and friendly staff who made us feel welcome and special. Had booked last min only 30 mins before arriving ! Our room was on the 3rd, large with 2 double beds & stunning views over golf course . We had not asked for views but were delighted with room. We were on a dbb deal with dinner on one night only. We ate in the Italian restaurant at hotel .food was ok but felt service poor waited 15 mins on a salad starter and offered water for table but not tap water, felt tried to sell more options to us . However all in all had a lovely 2 day break & would go back again.

Stayed 11th September 2014

Thoroughly enjoyed our stay at the Fairmont. Lovely room, staff very helpful and pleasant. We ate in the Clubhouse both nights. Enjoyed our meal the first night so much went back the second night but food not so good! Possibly different chef? Staff in the Clubhouse seemed a bit harassed and we were charged on our bill incorrectly but this was sorted out at reception . We played the Torrance course which was a very nice course and a bonus of lovely weather .Also used the pool which was lovely Would recommend and would go back.

Stayed 8th September 2014

Just spent a weekend at Fairmont st andrews through classic Britain. The hotel was simply breathtakingly. The staff on arrival and throughout were extremely helpful and friendly. The food at breakfast and evening was 5 star. The pool and spa, top quality although the machines in the gym need upgrading. Our whole stay was everything and more, and wouldn't hesitate to recommended. Will certainly be back in the future.

Stayed 8th September 2014

Breakfast was excellent! Dinners had poor selection which was repeated both evening or our stay

Stayed 27th July 2014

Great stay, great rooms but lack of restaurants for hotel type and status

Stayed 21st July 2014

Top class hotel

Stayed 10th July 2014

Stayed here before.expected the same standard,but was so disappointed.hotel looking a bit worse for wear.carpets needing hovered dining chairs looking dirty.meal options have changed.you can only have breakfast in dining area.evening meal in Italian restaurant was disgusting on the first night.the second night,at the clubhouse was far superior.heard loads of people complaining about similar problems.the staff as always very pleasant.unfortunately I will not be returning again.

Stayed 18th June 2014

We had a super stay at the Fairmont.great rooms, food was super, staff the friendliest we have come across.Everything was perfect,but we should not have to pay for Wi-Fi access.

Stayed 27th May 2013

Great weekend would come back in a minute

Stayed 16th May 2014

Thoroughly enjoyed our stay at Fairmont Hotel. Very relaxing. Disappointed that the steam room was not in working order as I much prefer this to the sauna. Also disappointed at breakfast as they had no unsliced white or brown bread. They only had the standard sliced white or brown and this was about 09.30 and breakfast was available up until 11.00

Stayed 14th May 2014

A little bit disappointed on this our first visit to the Fairmont! My daughter and her husband have thoroughly enjoyed a couple of stays there, but we didn`t feel similarly towards this hotel. Although rooms are lovely, breakfast was good, staff were good, both my wife and I just felt a lack atmosphere about the place compared to the likes of Turnberry or Gleneagles.

Stayed 3rd May 2014

The Fairmont in St.Andrew's is a first class hotel which I have been using for the past ten year's.The staff are very friendly and efficient in dealing with any issue's you might have.

Stayed 3rd May 2014

Dream weekend. Upgraded on arrival because of a mix up. Service absolutely faultless. Would recommend without hesitation.

Stayed 19th April 2014

Have been going to Fairmont for many years and this time were disappointed - we booked in January and were not told that the Squire would NOT be serving the usual amazing 3 course Table D'Hote Menu they usually do - in fact they are now only using The Squire for breakfast but while we were there they did a buffet each night in that Restaurant as is was Easter. The buffet in the evening was certainly not a 5* Restaurant Buffet - the food was cold - and one of the evening's my Husband had tried 4 different main courses to try to get something that was HOT - in the end the M'Aitre D had to go through to the kitchen and bring him a HOT main course, while I sat eating on my own. We also had to say about the cold food on the first evening. We were not alone in complaining about the food and the buffet. Fairmont is a very Special place for us and we love going there, for the pampering, lovely food, ambience and of course the golf. We certainly were not impressed and as it was my husband's birthday on Monday while we were there I think it made it even more disappointing They told us they were trying to cater for children as it was the Easter break - but I really do not think that they needed to put chicken nougats and macaroni cheese on a buffet in a 5* Restaurant The bedrooms and the Staff are always amazing and do a Fantastic Job, over the years we have got to know many of the Staff and they never forget you considering the volumes of people they must see visiting the Hotel. We always book with the HOtel direct but booked with you this time as we had an email with a good offer - we do understand that this really is not your fault I think Fairmont will lose a lot of regular business now by closing The Squire for evening meals - Yes they have opened up a new Italian Restaurant but I can go and eat that anytime

Stayed 19th April 2014

Did not enjoy buffet dinner, as food was cold and not much of a selection for the main course. On our second night we had dinner in the Italian restaurant , which was first class

Stayed 19th April 2014

Fairmont Hotel, St; Andrews was fantastic! We spent Easter Saturday and Sunday in 'The Kingdom of Fife' suite (having been upgraded from a suite). We could not believe our luck! The suite was the best the hotel could offer. It was huge, cosy and comfortable. We sipped champagne in the spacious living room, watching the sun go down, whils't sat out on the balcony. The views across the golf course to the town of St; Andrews were amazing. To round it all off, a magnificent sunset! Sadly, we didn't get to use the Spa facilities. We made use of all of the facilities, provided in our suite i.e. jacuzzi,massage bath and waterfall shower. Dining in the Club House was an enjoyable experience. We were running late, so the shuttle bus came in handy. Our table had a fab view. Staff were very efficient and friendly. Compliments to the chef as our steaks were delicious. We chose to dine in the Italian restaurant on our second night. This was situated in the hotel. Staff were friendly. The atmosphere was cosy. We chose a lovely red wine to compliment our food. Breakfast was busy busy on both mornings. The choice of food was amazing. The staff worked hard to replenish the dishes. However, for those of us who like to drink tea, I was disappointed that only one teabag was used to fill a medium to large sized teapot! That was our only disappointment (miniscule I know!). We loved the friendliness of the hotel. The door supervisors were the bizz, dressed in their tartan regalia. Once again Classic Britain has come up trumps. It was an unbelievable experience. We would recommend the Fairmont to everyone. Tracy and David South Tyneside

Stayed 4th April 2014

Great stay at the fairmont, the grounds and hotel are imaculate, staff friendly had a great time.

Stayed 29th March 2014

absolutely wonderful stay.Very friendly staff.best hotel in Scotland.relaxed atmosphere.Highly recommended.

Stayed 28th March 2014

Very comfortable hotel. The staff were terrific - a great team. Looking forward to booking up for another stay.

Stayed 28th March 2014

Beautiful Hotel and Staff very attentive and pleasant. Only downside was our food was quite cold on both nights - but staff re - done both our main meals. We really enjoyed our weekend an would definitely return.

Stayed 26th March 2014

very good hotel thanks

Stayed 23rd March 2014

We had a wonderful one night stay at the Fairmont Hotel - pity it could not have been for longer. The rooms are fantastic and they have the friendliest staff ever. can't wait to go back. Thank you.

Stayed 23rd March 2014

The room was lovely but was cold. We tried to put the heating up but for some reason it didn't work. We didn't like the meal at the Italian Restaurant - 3 prawns for starter at