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DoubleTree by Hilton Dunblane Hydro, Dunblane

Perth Road, Dunblane, FK150HG, UK

Guest Reviews

Overall Guest Rating

83%

John Ross said...

74 %
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90%

Stayed 30th June 2012

I booked through Classicbritain as I have done for many years. I booked for my wife's birthday. It was disappointing to find that on arrival they had not received anything through from you and placed initially in a very small room. Not sure how the 'best room available' thing works as it didn't here. We did get a better room on asking but was also disappointed to find that my sister and brother in law paid

Mrs Tucker said... Hotel has replied

57 %
10%
80%
80%

Stayed 29th June 2012

i was dissopointed by booking , as it was sold to me as book one night get one free, this was not the case . the room was not worth 286 for one night. and was

Hotel reply...

Dear Mrs Tucker, Many thanks for your feedback about your recent stay at the Dunblane Hydro hotel. We will contact you directly regarding the exact breakdown of your stay however, all our records are showing that the amount you were charged was correct and as per your original booking. Obviously we would like to investigate this further in case there has been some mis-communication somewhere as we do pride ourselves on the accuracy of our pricing and I know that our colleagues at the Dunblane Hydro would be most anxious to ensure that you were not disappointed by your stay. Hopefully we can resolve this to your satisfaction Mrs Tucker and reinstate your faith in booking with Classic Britain. Kind regards Claire Macnair Product Manager Classic Britain

L Lock said...

100 %
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100%

Stayed 27th June 2012

A thoroughly enjoyable stay. All staff, including waiting staff in the restaurant, were friendly and helpful. Rooms and beds were lovely, as were dinner and breakfast.

D Wilson said...

84 %
80%
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90%

Stayed 10th June 2012

Problem with rate charged - not as agreed when booking made. Still awaiting resolution to a query raised on departure. Spolied the occasion somewhat as I was with visitors from overseas.

Alexander McEwan said...

84 %
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100%

Stayed 8th June 2012

A Doorman to welcome guests would be appropriate especially for elderly guests to show them the lift, as several walked up the large flight of stairs carrying suitcases. The service in the restaurant was disappointing on the Friday night but exceptional on Saturday night.

Archie Woodhead said...

97 %
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Stayed 5th June 2012

Ecellent stay no complaits at all

J Coghill said...

100 %
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100%

Stayed 16th May 2012

Very enjoyable stay. The only criticism would be that the swimming pool is no longer part of the Hotel.

L Fraser said...

94 %
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Stayed 18th May 2012

Generally enjoyed the stay - staff were helpful and friendly. My only concern was that the Leisure facilties were unavailable for some of the time and they were a bit tired.

Alex Moffat said...

94 %
90%
100%
90%

Stayed 19th May 2012

another great stay at the Hydro.

Peter Jones said...

94 %
80%
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100%

Stayed 25th May 2012

Staff were very polite and helpful, food was fantastic, the only problem was it was extremely hot and there was no air con, otherwise it would have been marked 10 out of 10

S Gibb said...

100 %
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Stayed 14th May 2012

we have stayed here in this lovely hotel 4 times now and as always had a very relaxing break staff very helpful and friendly and food delicious looking forward to our next break

Mr Gibson said...

100 %
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100%

Stayed 11th May 2012

Excellent hotel, staff went out of their way to be helpful, food fantastic. Good value for money and would go back again.

L McCormack said... Hotel has replied

64 %
50%
50%
90%

Stayed 11th May 2012

Asked about an upgrade on the morning of the stay as suggested by them. As soon as laura knew we were a 2 4 1 she replied non available. This spoilt things before we even arrived. Lesley McCormack

Hotel reply...

Dear Ms McCormack I can understand your frustration at not being able to get an upgrade for your stay at the hotel but please be assured that this was purely and simply down to the hotel being full that night with no alternative, better rooms to offer you. At Classic Britain, we have many, many customers booking with us at the Dunblane Hydro and a lot will take advantage of the excellent special offers that they give us so we would be aware if the hotel was deliberately not upgrading customers on the basis that they have booked a special offer as I'm sure, like you, they would have flagged this up to us. We actually have a lot of feedback from customers delighted as the hotel managed to get them an upgrade. So please take our assurances from everything that we can see, that this has not been the case. Claire Macnair - Classic Britain.

Gillian Kennedy said...

100 %
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Stayed 9th May 2012

Lovely hotel for our 2 night break, reception & bar/waiting staff very friendly. Will look forward to our next stay!!

A McCormick said...

80 %
80%
80%
80%

Stayed 6th May 2012

Bedroom very comfortable, had a good sleep. Staff all friendly and food good. Hotel as we expected was very clean and we'd go back again if in the area.Would have preferred a view but room was well lite with the partial frosted window in our room.Late check out time was appreciated saving a rush to get out in the morning. Rate 8/10

Kenneth Canning said...

64 %
70%
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60%

Stayed 5th May 2012

Pleasant stay from sat to mon. Impressive hotel. Staff very helpful and mostly Scottish, which was nice! Room clean and adequate.

Ruth Scobie said...

94 %
80%
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100%

Stayed 1st May 2012

Had a fantastic break at Dunblane Hydro. We stayed for two nights and I would highly recommend it. The staff were brilliant and the hotel is beautiful- not to mention the amazing food!!

JOAN GILFILLAN said...

87 %
90%
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70%

Stayed 1st May 2012

Thoroughly enjoyed our stay. One of the friendliest staffed hotels we have stayed in. This was the 6th visit for myself and 3rd for my husband. Although food was of good quality, if we had stayed more than 2 nights we would have struggled with menu and far preferred old menu. Have to give special mention to Teegan (in restaurant) and Max (who cleaned our room), as they were both exceptional. Leisure centre badly needs updated.

David Allsop said...

94 %
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100%

Stayed 28th April 2012

The hotel stay was fantastic. Could not fault anything (which is rare) The food was fantastic, the ambience, the restaurant, the staff very friendly, helpfull and professional. The evening menu was excellent, great choice of dishes, good quality,quantity and presentation. It was definately one of the top hotels we have stayed in. If I were to find a fault with anything it would be the bedroom. Although it was very clean, comfortable, nice fixtures and fittings, it was a bit on the small size (Rm 237) but only If I was really wanting to be critical.

audra baxter said...

84 %
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90%

Stayed 28th April 2012

Hotel entrance stunning food good staff lovely room needed upgrading corridor to room needed the same also carpets needed hooverd hotel was cold spa facilieties very poor whirl pool didn't work steam room had seen better days certainly not 4 star.

lorraine rattray said...

84 %
90%
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70%

Stayed 27th April 2012

Staff friendly and efficient in reception and dining room. Room excellent - lovely views. Only negative but not with hotel just hilton in general - you have to make your own toast!!!

Darren Jarvie said...

94 %
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100%

Stayed 24th April 2012

Much improved decor and staff made the stay very relaxing.

Fiona Pert said...

97 %
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Stayed 20th April 2012

The hotel staff gave a very high standard of service and were always friendly. James Lyon at reception deserves a special mention as he offered the highest standard of service and his manner was superb. Food out of this world.

Jean Huisman said...

94 %
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Stayed 20th April 2012

My husband and I stayed Friday to Sunday, the hotel foyer was lovely, all staff very friendly, location was perfect. A special mention for Kyle who served us at dinner, a pleasant young man, excellent service.

Sue Hadley-Griffiths said...

94 %
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100%

Stayed 15th April 2012

Our second stay at this Hotel, really enjoyed it. First time for dinner at the restaurant. Excellent food. My husband & I are both vegetarians and every effort was made to accommodate us.