Gretna Hall Hotel, Gretna
Guest Reviews
Overall Guest Rating
85%
Overall Guest Rating
85%W Leckie said... Hotel has replied
Stayed 27th May 2014
Hotel was good, but Classic Britain had not confirmed the booking. The hotel was good enough to give me an upgrade in view of this oversight. The room was fine, but the hotel needs to review their lighting policy. I like to read and the lights in the room were inadequate for this. On the first night the meal left a lot to be desired, but for the remaining two nights, the food was good. Having spent the last 6 years living in hotels as part of my occupation, I would rate this hotel as above average.
Hotel reply...
Thanks for your detailed review. I am pleased to read that in light of the confusion with your booking, we were able to upgrade your room to your satisfaction and that you rate our hotel favourably. Please be advised your comments regarding the bedroom lighting and meals have been forwarded to the relevant Heads of department for their attention. Kind regards- Diane Boyd
Rose Mcnamee said... Hotel has replied
Stayed 13th May 2014
The room was very clean, however bed not too comfortable and you were Rolling into the middle. However given a different room or bed would definitely stay here again. Great value for money
Hotel reply...
Thanks for your comments. Please be advised we have forwarded your feedback to our Head Housekeeper for her attention. We hope to see you again. Kind regards- Diane Boyd
G Walker said... Hotel has replied
Stayed 9th May 2014
Amazing as usual, lovely staff and great room.
Hotel reply...
Many thanks for writing your review following your recent stay here at Gretna Hall Hotel. I am delighted to read that we are "amazing" and will ensure to pass this on to all the team. Kind regards- Diane Boyd
R Manson said... Hotel has replied
Stayed 9th May 2014
room was clean. shower did not work and neither did cold water in bath, the hot and cold water in wash basin was all that worked in room 207.
Hotel reply...
Thanks for your comments, please be assured that I have passed on your feedback to our maintenance team for their attention. Kind regards- Diane Boyd
COLIN NEILSON said... Hotel has replied
Stayed 9th May 2014
We had a very pleasant stay in nice quote ground floor room with small patio are. Good food and pleasant, helpful staff - best breakfast we've had in a hotel for a long time. Nothing to complain about.
Hotel reply...
Thanks for your superb comments. We are delighted to see that you thoroughly enjoyed your visit and your breakfast. We look forward to welcoming you back in the future. Kind regards- Diane Boyd
Rodney Wilkinson said... Hotel has replied
Stayed 27th April 2014
Very good value. Excellent food but room a bit on the small side
Hotel reply...
Thanks for your comments, which have been noted and passed to the relevant Heads of department. Kind regards- Diane Boyd
Robert Penman. said... Hotel has replied
Stayed 27th April 2014
This is about the fourth time my wife and I have stayed at this Hotel. The rooms are very comfortable and spacious. The food is second to none and the staff are first class. It's only about two minutes off the M74 Motorway, two minutes to the Gretna Retail Outlet and a 45 minute journey to Carlisle with the bus as it stops and picks up from the Gretna Retail Outlet.
Hotel reply...
Excellent comments, many thanks. 10/10 is a fantastic score. We look forward to welcoming you back to Gretna Hall in the future. Kind regards- Diane Boyd
carole yardley said... Hotel has replied
Stayed 25th April 2014
had a wonderful stay staff, room and meals all first class. Great value for money .
Hotel reply...
Thank you for your fantastic feedback. We are pleased to see that you consider Gretna Hall Hotel "excellent value for money". Kind regards- Diane Boyd
Monica Smeaton said... Hotel has replied
Stayed 25th April 2014
Its not the Ritz, but it is a lovely wee hotel in a very central location. lovely gardens, nice big clean nicely decorated bedrooms, although d
Hotel reply...
Many thanks for this great review. I will pass on all your positive comments to all the team and look forward to welcoming you back in the future. Kind regards- Diane Boyd
H Horncastle said... Hotel has replied
Stayed 25th April 2014
We are very familiar with this hotel having stayed there on many previous occasions. The standard has remained consistently excellent for all the years we have been using the hotel and if anything it keeps improving. We would heartily recommend the hotel to anyone looking for a good value break.
Hotel reply...
Excellent feedback, pleased to see that you enjoyed your stay and look forward to welcoming you back in the future. Kind regards- Diane Boyd
Nancy Brownlie said... Hotel has replied
Stayed 25th April 2014
Spent the weekend with friends to celebrate my husbands 60th birthday .everyone was impressed by service and food staff were really friendly and value for money was excellent. Would certainly recommend to friends and would definite go back again
Hotel reply...
We are delighted to see that you and all your friends thoroughly enjoyed you stay with us at Gretna Hall Hotel. I will pass on your positive comments regarding the food and the staff to all concerned and we look forward to welcoming you back in the future. Kind regards- Diane Boyd
Eric Donaghey said... Hotel has replied
Stayed 25th April 2014
As a party of 10 people we could not fault the hotel, food and staff who were very welcoming and pleasant.
Hotel reply...
Excellent comments, many thanks. We do hope that you visit us again in the future. Kind regards- Diane Boyd
Alison Hamilton said... Hotel has replied
Stayed 14th April 2014
Staff great happy to help. Food good and plenty of it. Ideal hotel central location for exploring the area. Would return and recomend for people to use.
Hotel reply...
Wonderful feedback, glad you enjoyed your stay! Kind regards- Diane Boyd
James Loudon said... Hotel has replied
Stayed 11th April 2014
We have stayed in this hotel quite a few times. Always enjoy staying there,this weekend was no exception.
Hotel reply...
Great feedback, pleased to see that you enjoyed your stay and look forward to welcoming you back in the future. Kind regards- Diane Boyd
Allan Milne said... Hotel has replied
Stayed 11th April 2014
Had a lovely stay as usual for our yearly big family break with 5 rooms and all with views to the front. Excellent food and pleasant staff.
Hotel reply...
We are delighted to see that you and all your family enjoyed your stay with us at Gretna Hall Hotel. I will pass on your positive comments regarding the food and the staff to all concerned and we look forward to welcoming you back in the future. Kind regards- Diane Boyd
pauline godfrey said... Hotel has replied
Stayed 8th April 2014
Good value for money. Food was excellent. Staff very polite and helpful. The bedroom was a little dated and the bed was a little uncomfortable as it had a huff dip in the middle, otherwise a pleasant stay.
Hotel reply...
Thanks for your comments, your feedback is much appreciated. We are pleased to read you enjoyed the food and service provided and found our hotel good value for money. Please be assured we have referred your comments with regards to your bed to our Head Housekeeper. Kind regards- Diane Boyd
David Simpson said... Hotel has replied
Stayed 7th April 2014
Hotel has been upgraded since our last visit during 2010
Hotel reply...
Many thanks for posting this positive review. We are pleased to see that you enjoyed another stay here at Gretna Hall and we look forward to welcoming you back in the future. Kind regards- Diane Boyd
Les Hanna said... Hotel has replied
Stayed 5th April 2014
We enjoyed our stay . Food and service were very good.
Hotel reply...
Great feedback, pleased to see that you enjoyed your stay and look forward to welcoming you back in the future. Kind regards- Diane Boyd
Mrs Gray said... Hotel has replied
Stayed 4th April 2014
2nd stay at this hotel and will definitely not be our last! Friendly staff, beautiful food and a gorgeous room. Thank you, Gretna Hall!
Hotel reply...
Excellent comments, thanks. Really pleased that you thoroughly enjoyed you stay. See you soon! Kind regards- Diane Boyd
Donald Wilson said... Hotel has replied
Stayed 4th April 2014
Arrived Friday evening to a warm welcome.Staff friendly, although a wedding took place on Saturday this did not detract from the attention we received.The food was excellent and well presented.
Hotel reply...
Great feedback, thanks. We are obviously a wedding venue and as such cater for all our wedding guests' requirements. However we also endeavour to ensure that we attend to the other residents in the hotel, so it's lovely to read that our objectives were met for you. Kind regards- Diane Boyd
Robert Bell said... Hotel has replied
Stayed 28th March 2014
This was my third time staying at this hotel, fantastic value & hope to return again
Hotel reply...
Thanks for your feedback. Glad you enjoyed another stay at our hotel. Hope to see you again for your fourth visit. Kind regards- Diane Boyd
R Clark said... Hotel has replied
Stayed 28th March 2014
Food & service were excellent, bedrooms very clean but furniture a little shabby, no shelf in bathroom to leave out washing gear etc. Staff were very pleasant & helpful. Overall very good value
Hotel reply...
Thank you for taking the time to write review. Please be assured that we have taken on board all your comments. Kind regards- Diane Boyd
Peter Shearer said... Hotel has replied
Stayed 28th March 2014
Once again great value,staff excellent and friendly
Hotel reply...
Great review. Many thanks. Hope to see you again. Kind regards- Diane Boyd
Debbie Johnstone said... Hotel has replied
Stayed 23rd March 2014
Highly recommend this hotel. Amazing food, staff professional, pleasant and friendly. Room was upgraded free of charge. Great choice in restaurant. Would Definately visit again.
Hotel reply...
Wonderful feedback. Pleased you enjoyed your stay, see you again soon. Kind regards- Diane Boyd
Joseph Gallacher said... Hotel has replied
Stayed 22nd March 2014
Accomodation tired could do with a make-over. A good choice of food and was made to order. Staff friendly and helpful.
Hotel reply...
Thanks for your feedback. Please be advised that we are in the middle of refurbishing the hotel. We hope that you are able to return some time in the future to see the improvements made. I am pleased you enjoyed our food and found our staff friendly and helpful. Kind regards- Diane Boyd