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Gretna Hall Hotel, Gretna

Gretna Green, Gretna, DG165DY, UK

Guest Reviews

Overall Guest Rating

92%

Donald Wilson said... Hotel has replied

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Stayed 4th April 2014

Arrived Friday evening to a warm welcome.Staff friendly, although a wedding took place on Saturday this did not detract from the attention we received.The food was excellent and well presented.

Hotel reply...

Great feedback, thanks. We are obviously a wedding venue and as such cater for all our wedding guests' requirements. However we also endeavour to ensure that we attend to the other residents in the hotel, so it's lovely to read that our objectives were met for you. Kind regards- Diane Boyd

Robert Bell said... Hotel has replied

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Stayed 28th March 2014

This was my third time staying at this hotel, fantastic value & hope to return again

Hotel reply...

Thanks for your feedback. Glad you enjoyed another stay at our hotel. Hope to see you again for your fourth visit. Kind regards- Diane Boyd

R Clark said... Hotel has replied

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Stayed 28th March 2014

Food & service were excellent, bedrooms very clean but furniture a little shabby, no shelf in bathroom to leave out washing gear etc. Staff were very pleasant & helpful. Overall very good value

Hotel reply...

Thank you for taking the time to write review. Please be assured that we have taken on board all your comments. Kind regards- Diane Boyd

Peter Shearer said... Hotel has replied

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Stayed 28th March 2014

Once again great value,staff excellent and friendly

Hotel reply...

Great review. Many thanks. Hope to see you again. Kind regards- Diane Boyd

Debbie Johnstone said... Hotel has replied

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Stayed 23rd March 2014

Highly recommend this hotel. Amazing food, staff professional, pleasant and friendly. Room was upgraded free of charge. Great choice in restaurant. Would Definately visit again.

Hotel reply...

Wonderful feedback. Pleased you enjoyed your stay, see you again soon. Kind regards- Diane Boyd

Joseph Gallacher said... Hotel has replied

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Stayed 22nd March 2014

Accomodation tired could do with a make-over. A good choice of food and was made to order. Staff friendly and helpful.

Hotel reply...

Thanks for your feedback. Please be advised that we are in the middle of refurbishing the hotel. We hope that you are able to return some time in the future to see the improvements made. I am pleased you enjoyed our food and found our staff friendly and helpful. Kind regards- Diane Boyd

Robert Young said... Hotel has replied

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Stayed 21st March 2014

A very pleasant stay with good food, helpful staff and good value for money.

Hotel reply...

Lovely to read. Thanks for taking the time to offer your review. Kind regards- Diane Boyd

M Jackson said... Hotel has replied

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Stayed 21st March 2014

brilliant value for money breakfast and dinner very good only down side we couldn't get a drink or food when we went back to hotel thought residents would be served

Hotel reply...

Thanks for your comments. Good to read that you enjoyed the food and found our hotel value for money. We would advise that the bar is open until 11pm depending on the volume of guests in the lounge. Often the bar remains open beyond this time due to demand. We are sorry to see on this occasion however that the bar had been closed prior to your return. Kind regards - Diane Boyd

Helen Gordon said... Hotel has replied

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Stayed 17th March 2014

Been here loads of times before and always been pleased. This time however our room did not fall into the BEST ROOM AVAILABLE promise. Very small and not much light also looking onto the motorway. Did get a change of room after asking the lady at reception who now seemed less helpful than before.

Hotel reply...

Thanks for your feedback. The "best room available" is dependant on hotel occupancy and can fluctuate according to guests' requirements. We are pleased to read that we able to provide you with a suitably alternative room. Kind regards- Diane Boyd

Ann Selbie said... Hotel has replied

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Stayed 9th March 2014

Originally given a room with very poor outlook, but eventually relocated to lovely front facing room, which was very comfortable. Duty Manager on arrival was not as helpful as the lady who helped us on checkout.

Hotel reply...

Thanks for your comments. Good to read that we could provide an alternative room for you. Your feedback has been raised with the staff concerned. Kind regards- Diane Boyd

J Briggs said... Hotel has replied

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Stayed 9th March 2014

Sunday night special, excellent value, also room upgraded.

Hotel reply...

Great feedback, thanks! Kind regards- Diane Boyd

Freda Pickering said... Hotel has replied

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Stayed 7th February 2014

We really enjoyed our stay at gretna hall excelent value for money. The only thing we found was that the bar area was a little chilly on an evening

Hotel reply...

Thank you for your feedback. We are pleased to see that you consider Gretna Hall Hotel "excellent value for money". We have noted your comments with regards to the bar being chilly. Kind regards- Diane Boyd

Michael Webber said... Hotel has replied

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Stayed 11th February 2014

Received a very warm welcome from reception when we arrived. Staff very friendly and helpful. Would make a return visit.

Hotel reply...

Pleased to hear that you found our team friendly and helpful, hope to see you again soon. Kind regards- Diane Boyd

E Milsom said...

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Stayed 24th January 2014

A great hotel full of corrector and very pleasant staff. Well situated for local amenities and lovely staff.

Sheena Pearson said... Hotel has replied

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Stayed 7th March 2014

Very pleasant stay; staff all very friendly and helpful; food of very good standard.

Hotel reply...

Excellent feedback, thanks for taking the time. Kind regards- Diane Boyd

ross manson said... Hotel has replied

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Stayed 7th March 2014

Rooms bit old need done up very very basic Dinners fine

Hotel reply...

Thanks for your feedback. Glad you enjoyed the meals. Please note that we are in the middle of an ongoing refurbishment programme throughout our hotel. To date, we have completed around 50 rooms with a further 15 rooms due by the end of July. We do hope that you return in the future to see the great changes we are making. Kind regards- Diane Boyd

J Black said... Hotel has replied

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Stayed 15th February 2014

excellent stay, room, staff, food, could not fault

Hotel reply...

Excellent review, thanks for the feedback. Kind regards- Diane Boyd

D Firth said... Hotel has replied

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Stayed 7th March 2014

Stayed on a deal for three nights, two of which included dinner. There was an issues with our room on arrival, this was sorted immediately with a upgrade to a honeymoon suite. Staff were very friendly and efficient, good value food. Pleasant stay.

Hotel reply...

Lovely feedback. I am pleased to see that your concerns were swiftly and efficiently dealt with and your requirements met. Hope to see you again. Kind regards- Diane Boyd

Robert Penman. said... Hotel has replied

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Stayed 26th January 2014

My wife and I have stayed in this hotel twice and on 27th April, we will be goung back down again for a third visit to spend my 70th birthday there, (28th). Does that not speak for it'self. This will be our third visit to the hotel and we cannot fault it. The bedrooms, restaurant and other food areas in the hotel along with all the staff cannot be faulted. I give this hotel and it's surrounded areas (the grounds)a rating of 10 out of 10.

Hotel reply...

Thanks for such a positive review, great to read that you enjoy your visits. Kind regards- Diane Boyd

Mrs Kearns said... Hotel has replied

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Stayed 7th February 2014

I had a family get together with a big group of us. Staff and manager made Our stay special. Food great. We all said we would go back

Hotel reply...

Wonderful feedback, glad you enjoyed your stay! Kind regards- Diane Boyd

Mrs Kearns said... Hotel has replied

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Stayed 7th February 2014

Loved this hotel food great brilliant service felt very welcome. Would go back.

Hotel reply...

Thanks for the great review! Kind regards- Diane Boyd

John McGavin said... Hotel has replied

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Stayed 17th January 2014

Enjoyed break bit disappointed with room especially lack of cleaning on mirrors and furniture. Pity about this as otherwise very happy with food and service. J and J

Hotel reply...

Many thanks for writing your review following your recent stay here at Gretna Hall Hotel. We fully appreciate all feedback received in order to improve our service for all our guests. Kind regards- Diane Boyd

Elaine Devine said... Hotel has replied

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Stayed 10th January 2014

I booked a 2 night stay for my birthday and forgot to mention this when booking. The manager upgraded us to the Junior Bridal Suite, (with Jacuzzi) free of charge, she also gave us a bottle of bubbly and chocolates because it was a special occasion. The food and service was first class and the staff were really helpful. My only criticism was the rooms, although they were clean and comfortable, they are a little battered and bruised.

Hotel reply...

We are disappointed to see that you found that your upgraded bedroom was not up to your expectations. We are continuing with our refurbishment programme in the quieter months. However we are pleased to see that you had an enjoyable birthday and were pleased with the service provided. Kind regard- Diane Boyd

thomas docherty said... Hotel has replied

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Stayed 30th December 2013

i would highly recomend this hotel

Hotel reply...

Fantastic review, thank you. Kind regards- Diane Boyd

janet moran said... Hotel has replied

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Stayed 27th December 2013

had a really nice stay staff were lovely and food was brilliant ate far to much. Just a pity it was a bity chilly in lounge area fire was not lit most of the time and the draft coming from main door was a nightmare. Pity only think I could fault hotel on, but needs to be addressed.

Hotel reply...

Thank you for your comments. Please be advised we have recently repaired the chimney breast which has resolved this issue. Despite your concern we are pleased to read that you enjoyed your stay. Kind regards- Diane Boyd