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Gretna Hall Hotel, Gretna

Gretna Green, Gretna, DG165DY, UK

Guest Reviews

Overall Guest Rating

92%

robert mccann said... Hotel has replied

84 %
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Stayed 12th July 2012

first class accomadation great food good service ideal for shopping outlet will definately be back.

Hotel reply...

Many thanks for posting your kind review, I will pass on your positive comments to all the team. We are ideally situated for a visit to the Gretna Gateway where there are lots of bargains to be had. We look forward to welcoming you back in the future. Kind regards- Diane Boyd

Janice Henderson said... Hotel has replied

80 %
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Stayed 25th June 2012

Enjoyed our stay

Hotel reply...

Thank you for taking the time to post your review on the Classic Britain web site. We are pleased to see that you enjoyed your stay and look forward to welcome you back in the future. Kind regards- Diane Boyd

Helen Gordon said... Hotel has replied

100 %
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Stayed 25th June 2012

I took my Dad for his 92 birthday. We had a great time and the food was fantastic. Will return again in November. A excellent hotel.

Hotel reply...

We are delighted that you had such an enjoyable stay with us and thank you for posting such a great review. I will pass on your all your wonderful comments to all the staff and we look forward to welcoming you back to Gretna Hall in November. Kind regards- Diane Boyd

Thomas McIntyre said... Hotel has replied

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Stayed 25th June 2012

I got a deal through Classic Britain to stay at this hotel. We enjoyed our stay and would not hesitate to stay again or recommend it to others. The only drawback is the lack of leisure facilities in, around or near the hotel. The rooms, although clean and tidy are a little bit tired and could do with sprucing up. The staff are very warm and approachable too and go out of their way to help>

Hotel reply...

Thank you for your comments following your recent stay here at Gretna Hall Hotel. We are in the process of refurbishing the hotel and I'm sure you noticed the great changes we have made already. I am pleased to read you comments regarding the team and I will pass these on to all concerned. We look forward to welcoming you back to Gretna Hall in the future. Kind regards- Diane Boyd

muir brannan said... Hotel has replied

84 %
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Stayed 4th June 2012

enjoyed stay ideal place for a short break and visiting north of england and south of scotland

Hotel reply...

Thank you for taking the time to post your review on the Classic Britain website. We are delighted to see that you have enjoyed your stay with us and that you found the food and service to be 9/10, we do hope to welcome you back to Gretna Hall Hotel in the future. Kind regards- Diane Boyd

Sam Wootley said... Hotel has replied

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Stayed 14th May 2012

A most enjoyable stay.The food was good as was the help and efficiency of the staff from check-in to chack-out. thank you.

Hotel reply...

Many thanks for taking the time to write your review. We are delighted to see that you enjoyed your stay and I will pass on your positive comments to all the staff. We do hope to welcome you back to Gretna Hall in the future. Kind regards- Diane Boyd

elizabeth mccombe said... Hotel has replied

87 %
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Stayed 11th May 2012

Great service from all staff, who was very friendly and helpful. Would recommend to all my friends to go and stay.

Hotel reply...

We are delighted to read your great comments following your recent stay here at Gretna Hall Hotel, I will ensure to pass this on to all the staff. We do hope to welcome you and your friends in the future. Kind regards- Diane Boyd

Gary Bandoo said... Hotel has replied

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Stayed 6th May 2012

Really good room and dinner was fantastic!

Hotel reply...

Thank you for your great comments regarding the food, I will pass this on to our Head Chef and his team. We look forward to welcoming you back to Gretna Hall in the future. Kind regards- Diane Boyd

Dave Edmond said... Hotel has replied

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Stayed 5th May 2012

Value for money just can't be beaten. Hotel sits in lovely large grounds.

Hotel reply...

Thank you for your positive feed back, we are delighted that you find the hotel good value for money and we look forward to welcoming you back in the future. Kind regards- Diane Boyd

Pauline Stevens said... Hotel has replied

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Stayed 26th April 2012

Stayed here for friends wedding. Staff were very friendly and helpful. Food was lovely. Only fault I could give was the water pressure is low but had a very enjoyable stay. Would definatelly stay recommend this hotel and happily stay again

Hotel reply...

Thank you for taking the time to write this great review and for marking us 10/10 for bedrooms, service and food, I will pass on your comments regarding the staffs friendliness and helpfulness to all concerned. We do hope to welcome you back to Gretna Hall in the future. Kind regards - Diane Boyd

joanne regan said... Hotel has replied

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Stayed 26th April 2012

We had a excellent stay while at a wedding in Gretna hall hotel. The only comment I would make is for there to be more bar staff, and that food/plates aren't carried through the bar area when your wedding party is waiting to entre the restuarant for there sit down meal. Having to keep moving so staff could be pass by was annoying , other than that we would defiantly return.

Hotel reply...

Thank you for taking the time to write your review. I note your comments regarding service in the bar, unfortunately this is a public bar and we have no alternative but to serve food to our customers throughout the day. Wedding arrival drinks are served in function rooms to allow the party more privacy and therefore eliminate the necessity for waiting in the public bar area. Being a 100 bedroomed hotel and open to nonresidents the public bar remains open throughout the day for all guests and as such can become busy at times, hence the reason we offer function rooms to our wedding parties. Once again we thank you for your comments and do hope to welcome you back to Gretna Hall Hotel in future. Kind regards- Diane Boyd

Winston Hind. said... Hotel has replied

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Stayed 25th April 2012

Housekeeping = Flat surfaces were not dusted all week. Rooms, Not bad,a bit small, albeit we were told we would be given the best rooms available when we checked in, we thought on a first come , first served basis, some of our guests arrived after us and were given a bridal suit, we filled our criticisms paper out and gave it to reception, That was our main complaint. Service from staff was excellent but bar prices were extortionate.

Hotel reply...

Thank you for your comments following your recent stay here at Gretna Hall Hotel. Occasionally, due to circumstances out of our control we have to upgrade guests to alternative rooms as was the case on your visit. I have addressed the issue you had regarding the housekeeping standard with our Head Housekeeper and we apologise for any inconvenience caused during your stay. We regularly do a price comparison with local hotels and bars and to date we are very competitively priced. I am pleased to see that you found the service from the staff 'excellent' We do hope to welcome you back to Gretna Hall in the future. Kind regards- Diane Boyd

Diane Jamieson said... Hotel has replied

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Stayed 22nd April 2012

enjoyable stay and was good value for money

Hotel reply...

Thank you for taking the time to write your positive review, I will pass on your comments to all the team. Kind regards- Diane Boyd

Archie Reid said... Hotel has replied

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Stayed 22nd April 2012

we were celebrating our aniversary and a great place to do it would reccomend it to all will be back for a longer stay, evening meal was outstanding and couldnt finish it as portions where large, breakfast was buffet style so you ate how much or little as you wanted, staff were friendly and welcoming, hope to see you again soon

Hotel reply...

Many thanks for taking the time to write this great review, I am delighted to see that you enjoyed your stay with us and that you found the evening meal 'outstanding', I will pass on your positive comments to the head chef and his team. We do hope that you return to Gretna Hall in the future to celebrate another anniversary. Kind regards- Diane Boyd

M Fisher said... Hotel has replied

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Stayed 20th April 2012

Overall we enjoyed the hotel after they sorted out a few problems and upgraded on of my guests who had 2 holes in their bath. The hotel is tired and needs upgrading, food was plain fair but plenty of it but probably would not go back again unless they had un upgrading of the decor etc etc

Hotel reply...

Thank you for taking the time to write your comments on myhotelbreak.com We fully appreciate all feedback received; whether positive or not in order to improve and drive the hotel forward. I am pleased to see that the initial problem you faced was quickly rectified and I do hope you will return in the future to witness the great improvements we are making throughout the hotel. Kind regards-Diane Boyd