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Barony Castle Hotel, Peebles

Eddleston, Peebles, EH458QW, UK

Guest Reviews

Overall Guest Rating

89%

Mr Thomson said...

70 %
80%
80%
50%

Stayed 20th October 2013

the room we were allocated was for disabled use this would have been alright if the shower area eg. the tiles had not been so much in need of a clean they were disgusting to be honest they were black with mildew not the usual standard for your hotels

Thomasina Cameron said...

20 %
10%
20%
30%

Stayed 20th October 2013

rooms too small had to pay

elizabeth turner said...

57 %
10%
80%
80%

Stayed 18th October 2013

my family and I en Great wedding venue the reason for our stay at Barony Castle. Very relaxed atmosphere. buffet breakfast was excellent & the staff were very pleasant & helpful. would stay again.

Andrew Ballantyne said...

57 %
100%
0%
70%

Stayed 18th October 2013

Pleasent staff,decent room and leisure facilities. Wine not in room on arrival had to ask twice for it. Waited 51 minutes at dinner for my drink. Food was good but main course portion could have been better.

Donna Sith said...

60 %
50%
50%
80%

Stayed 18th October 2013

Bedrooms very dated, the little staff they did have did a good job but the lack of them let the hotel down..had to wait a long time in the restaurant to get a drink never mind food!! But did enjoy our time there due to a wedding we were attending.

Jack Dorris said...

80 %
90%
90%
60%

Stayed 17th October 2013

We had an enjoyable stay and was most definitely good value for money. The rooms were very clean and comfortable. The food was fine and I would consider staying at the Barony Castle again.

Anne Beattie said...

60 %
70%
80%
30%

Stayed 17th October 2013

Staff very pleasant but shower only functioned when scalding hot and was not sorted despite being reported. Bath pop-up waste did not work. Despite being on the menu, there was no tartare sauce to accompany my scampi-explanation given-"We've run out"! Marmalade bread and butter pudding was awful-dry as could be. Service of meals was slow. Breakfasts, however, were lovely.

Alexander Duncan said...

80 %
70%
90%
80%

Stayed 16th October 2013

A PLEASANT STAY. THE ONLY PROBLEM WAS THE LACK OF DEAFENING. WE HEARD EVERY MOVEMENT FROM THE ROOM ABOVE WITH FLOOR BOARDS CREAKING. MY WIFE HAD TO BUY EAR PLUGS TO GET SOME SLEEP.

Gordon Roe said...

60 %
70%
50%
60%

Stayed 14th October 2013

although the room was clean and the bed was quite comfortable getting up to the room was quite difficult for an aged couple - one small lift followed by a maze of corridors and finally two flights of steep stairs with a heavy case. We asked for a room nearer the lift but was told there were none available. The person on reception did offer to help me with my case but he seemed so busy that it was easier to struggle with it myself. Although the young waiters and waitresses were doing their best the food service was very slow both at the evening meal and breakfast the following morning. There were not enough staff on duty on both occasions and everyone seemed to complaining about the length of time it took to be served. I would have preferred there to be a table d'hote menu for those of us on DBB as we had a

Mrs McKendrick said...

90 %
90%
90%
90%

Stayed 14th October 2013

A very pleasant stay, friendly staff, lovely hotel, just lacking some cosy quiet areas to read, would appreciate stronger lighting in some areas.

irene wright said...

84 %
80%
80%
90%

Stayed 13th October 2013

We had a very enjoyable stay. Bed very comfortable and we were well looked after. We did see a bit of chaos in dining room as one couple's order didn't arrive which then seemed to put all staff in a bit of a fluster.

Pamela O'Rourke said...

44 %
80%
0%
50%

Stayed 11th October 2013

Absolutely horrendous service. Staff have no idea of standards required to make a guest feel welcome and catered to. Would never stay there again.

M Coupland said...

80 %
50%
90%
100%

Stayed 11th October 2013

Bedrooms need a bit of work done. Creeky floorboards, could hear the people in the next room walking about which was becoming unbearable. Didn't get fresh water in the fridge, when we arrived one of the bottles had been opened, so obviously not been replaced from the previous occupants. Cabinet door was hanging by one hinge. Lovely building and gardens. Bar area was modern and fresh, dining area was clean and meals were first class.

EILEEN MCCARRON said...

77 %
80%
80%
70%

Stayed 11th October 2013

enjoyable stay but we were given a room for disabled people which meant no lock on bathroom door red light pulls every where and very strange shower room!

Laura Hodgson said...

44 %
60%
40%
30%

Stayed 6th October 2013

Bedrooms: I paid

Catherine MacLennan said...

94 %
80%
100%
100%

Stayed 4th October 2013

Really enjoyed our 2 nights stay. The service and the food were excellent. Staff were very friendly.

sheila mcmahon said...

80 %
80%
80%
80%

Stayed 1st October 2013

Lovely hotel and grounds. Rooms were clean and comfortable and the chef made a special effort for my dietary requirements. The bar was rather expensive however.

Brenda Ramsay said...

94 %
80%
100%
100%

Stayed 29th September 2013

we visited this hotel with friends and were very pleased with our choice, the staff were friendly the food good and our rooms clean and comfortable. We would return.

E Lavelle said...

67 %
40%
80%
80%

Stayed 29th September 2013

Stayed here on many occasions and love it, however the standard bedrooms do require upgrading as they are a bit tired and dated now. The bed linen and towels were lovely and fresh however carpet was not hoovered despite us reporting this twice. Some of the furniture and fittings are in need of repair. As we do not pay full price, usually go when a deal is on, the rooms are ok, you get what you pay for! This is a lovely wee place but some of the rooms may put some people off. Everything else about the hotel is good, staff are very nice and helpful, food lovely and grounds beautiful.

Mr Kelly said... Hotel has replied

47 %
60%
40%
40%

Stayed 29th September 2013

Sunday 29 .We waited 45 minutes for starter and bottle of white wine .This was our third attempt to order a bottle as they had run out of 8 bottles that were on wine list.We ordered steak and a mixed grill for main courses which were extremely overdone but did not send back as we had by this time waited enough. Unfortunately this wasted our overall view of the hotel as location and history was a good selling point I feel so much more could be done to enhance the hotels customer experience.Staff were helpful .I feel they are let down with management poor organisation skills.

Hotel reply...

Dear Guest, Thank you for taking the time to leave your feedback following your recent visit to Barony Castle. During your stay a wedding party had ordered an additional 30 bottles of each house wine last minute which resulted in us having to use our other wines in place of house. Due to our large selection of wines we only keep a minimum stock. I appreciate that your wine chioce should not have been affected by this, and I would like to take this opportunity to apologise. Best Regards Jamie Mackie

Martin Cooper said...

74 %
60%
80%
80%

Stayed 25th September 2013

My wife and i enjoyed our two night stay, nice hotel, great location, good food.The room was fine the bathroom fairly large but a small shower ? a bit snug. The staff were very accomadating, Would stay again.

Alan Morrison Cameron said...

94 %
100%
80%
100%

Stayed 25th September 2013

My wife and i had a lovely stay.All the staff were very friendly and helpful. I have a suggestion.Card entry to the bedrooms instead of yale type key entry.

M Houston said...

94 %
90%
100%
90%

Stayed 25th September 2013

Had a lovely stay at Barony Castle Hoteld. The staff were extremely helpful and nothing was to much trouble for them.The Hotel was clean and friendly and food was very good. Liked the ideal of a meal allowance which allowed me to choose exactly what i wanted. Will definately be having a return visit. Many thanks

archie Cummings said...

90 %
80%
100%
90%

Stayed 25th September 2013

We enjoyed our stay very much the hotel was everything we hoped for staff was would recomend hotel to everybody

Stewart Mackie said...

84 %
70%
90%
90%

Stayed 24th September 2013

Although the bedroom was a little tired the friendly staff and food made up for it. Had an enjoyable and relaxing stay.