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New Lanark Mill Hotel, New Lanark

Mill 1, New Lanark, ML119DB, UK

Guest Reviews

Overall Guest Rating

92%

Julie Cairns said...

80 %
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90%

Stayed 9th March 2024

Another lovely stay at this hotel. Check in is quick. Rooms comfortable. Dinner is always lovely. However, I think the breakfast service could be improved. This is our third stay and the last twice we have waited over an hour for our cooked Scottish breakfast. This in turn meant we were late for our check out of 11. The hotel did apologise for the breakfast delay and didn’t charge us for a late check out. Perhaps the cook to order process needs reviewed. Our first stay had the cooked breakfast buffet style.the last twice it was made to order and o don’t think the kitchen can cope at breakfast time.

A guest said...

100 %
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Stayed 4th March 2024

Really enjoyed my stay, wished I had stayed longer, facilities & service first class, food was excellent, staff were friendly.

archie crawford said...

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Stayed 3rd March 2024

As with previous stays at new Lanark mill we have absolutely no complaints,rooms are excellent and spacious,food is great and staff are extremely friendly and helpful.10 out of 10 from us.

A guest said...

90 %
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Stayed 29th February 2024

Really enjoyed my short break at New Lanark Mill Hotel. The views outside the window were spectacular, The lapping of the water is very relaxing. The staff were really friendly and helpful. The food was really tasty and enjoyable. I will certainly return for another short break at this hotel.

Laura Shepherd said...

87 %
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Stayed 18th February 2024

Another lovely stay. One of our favourite hotels. We just feel so relaxed from the minute we arrive. Nice staff members, good food & of course, a stunning location.

susanna mcginlay said...

97 %
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Stayed 28th February 2024

Hi the hotel facilities and staff were fantastic food was fantastic would recommend to anyone so much so my daughter is thinking of having her wedding there

Karen Nairn said...

100 %
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Stayed 26th February 2024

We had a fabulous couple of days relaxing at the hotel and revisiting the village. Every member of staff we met were so happy friendly and helpful which is a pleasant change these days. Well done to John, Manager for bringing together such a good team?. Food was excellent both evenings. Highly recommend. Only disappointment of trip was hoped to have some spa treatments but fully booked when I tried to arrange 10 days before visit so get them booked as soon as you can

A guest said...

70 %
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60%

Stayed 26th February 2024

Booked 2 night DBB for two special occasions. Room was lovely and views spectacular. Sink took ages to drain in the bathroom. Offer did state possible upgrade of room and I lived in hope, as this would have made our anniversary extra special, but sadly not to be. Leisure facilities are lovely and it was quiet when we visited, allowing steam room and pool access with no issues. No one was at the desk, but luckily there were 2 towels left which we took. Food was good, although limited. Felt choices compared to a previous visit were scarce and luckily there was a special that was offered, that I actually liked. Previously we could choose between starter and main or main and starter, but now restricted to starter and main only. Albeit same specials on both nights. Did the tour this time and enjoyed it. Had previously done the walk to the falls, but sadly the weather was not so pleasant on this visit. Most of the staff were pleasant, and tried their best. Did feel that some just "recited" things as if memorised and the personal touches on this visit were lacking. Overall, we did enjoy ourselves and will go back for the beautiful relaxing surroundings.

A guest said...

90 %
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70%

Stayed 25th February 2024

Staff lovely, room lovely, breakfast on last day not up to standard. (Croissants hard and not great selection). Otherwise it was a fabulous trip.

Ian Mcgregor said...

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Stayed 23rd February 2024

First class weekend from check in to check out staf very professional,pleasant and nothing was a problem.room,food and surroundings all excellent Hotel spotless will definitely be back

Sheila Barton said...

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Stayed 21st February 2024

We had a super time at the New Lanark Hotel. The facilities were excellent lovely location, lovely staff so friendly. We booked DBB and the food was excellent plenty of choices.

DEREK MASON said...

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Stayed 18th February 2024

We have stayed here a few times and have never been disappointed as was this time also. The staff are super friendly and efficient and nothing is any bother to them to ensure your stay is comfortable and carefree. The food is also very good with a good choice for dinner , and a wholehearted breakfast to start the day. The leisure facilities are excellent with a nice pool , sauna & steam room & a fully furnished gym. Would throughly recommend this hotel to anyone.

john dobbie said...

97 %
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Stayed 18th February 2024

Once again had a wonderful stay at NewLanark hotel our room was lovely spotless and a very comfy large bed The swimming pool/sauna /and steam room is a great bonus and the food both main meal and breakfast were lovely staff were very pleasant and helpful nothing was a bother .we have been before and will be back very shortly. John and Susan

Paul Etherson said...

90 %
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Stayed 10th February 2024

Hotel was superb our 2nd time staying, Only a couple of things that was a little bit of a let down, 1 of the days we went down for a swim and they had no towels available we had to stay in till we eventually got towels and only other thing was the new menu for food both days they ran. out of the fish dishes at breakfast and dinner which I found odd as was only a new menu the staff were great and very apologetic as I say the hotel is great and we throughly enjoy our 2nd stay great location

William Porter said...

94 %
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Stayed 8th February 2024

Nice old period hotel. Rooms tastefully decorated with spectacular views down the river and surrounding countryside. Excellent staff, nothing too much bother for them. Food was plentiful and very tasty, nice dinner selection and ample choices at breakfast. Only thing was tables in dining room were very close together and felt like strangers were listening in on conversations. Had a visit to the visitor center next door, worthwhile visit and discount from hotel. Shame the grey skies snd snow flurries prevented further exploration up to the falls of Clyde. Nice comfortable bed, and the sound of the river flowing lulled us to sleep. Would definitely recommend a visit to this hotel, though the only signage for it is at the entrance to the visitor center, could maybe put a sign at top of hill for guidance- even sat nav got lost!!

Lorraine Mckenzie said...

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Stayed 28th January 2024

Friendly welcome from reception staff, room easily accessible via lift for me due to disability but also stairs to each floor, spa staff friendly and gave information required, there is a bar that sells food as well as alcohol all priced adequately..dining area on 3rd floor which is easy to find, staff there friendly and nothing is a problem, good choice on menu.. Our room was lovely, nice view of river, would recommend a visit

Sam Brown said...

80 %
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Stayed 22nd January 2024

Wee change from our normal check in time as we got into our room a good hour before check in.. In the past visits they have been quite strict holding firm to the 3pm check in time, so it was good to arrive and het into room an hr before. BIG shout out to Kristen and the chef as I remarked that the starters on the menu wasn't to my liking, and Kristen spoke to chef and they made me some chicken Tampura for my starter considering it wasn't on the menu it was nice of them to do that.... Thank you Kirsten/Chef, it really was appreciated.

sharon Gibson said...

90 %
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Stayed 6th January 2024

Stayed at new lanark several times and it is always an enjoyable experience. Although on this occasion I found the room not as clean as previous stays. Black mould round the bath and dust on the bedside tables and wall lights at the bedside too. On the past 2 occasions we have not accessed our room till exactly 3pm I know this is the stated check-in time but any other hotel we visit we usually are able to check in earlier.

Anne Connor said...

94 %
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Stayed 31st December 2023

Fantastic break manager and staff went above and beyond to ensure everything was first class. We were looked after from arrival to departure and plan to go back again this year! Everyone was very friendly and attentive and made Hogmanay a very special occasion for us…Thank you New Lanark Mill keep up the good work..

abbi gilmour said...

85 %
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Stayed 4th January 2024

lovely hotel, very peaceful, bar could be doing with some more music or better lighting for atmosphere but still a lovely place

Grace McArthur said...

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Stayed 2nd January 2024

such a nice place, the rooms are fantastic, the menu is quite small but food is amazing, spa is lovely aswell, couldn’t fault it, we had a lovely stay

maureen chalmers said...

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Stayed 27th November 2023

We've stayed at this hotel lots of times and it never disappoints. We call it our happy place. Rooms are spacious and spotless. Food is delicious. Staff are fantastic

Ian MacGee said...

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Stayed 30th November 2023

Lovely break , room clean and comfortable and food delicious

Claire Brodie said...

87 %
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Stayed 30th November 2023

Lovely stay at the New Lanark Mill Hotel , rooms were lovely very spacious. We had dinner which was also very tasty and great portions, the walks around the hotel were also beautiful. Staf seemed very friendly.

lauren collins said...

20 %
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Stayed 26th November 2023

Rude staff, restaurant staff didn’t have a clue and were less than helpful and very unfriendly, over priced menu poor choice of food and drinks, Taps not working for beer or soft drinks. Had to buy bottle which was dearer and not what we wanted. Rooms needed updating bathroom mouldy rooms drafty due to old windows and could hear everything from outside. Breakfast help Yourself menu poor choice and croissants etc brick hard. Leisure facilities not working sauna and also not open for very long .. hardly anytime to use when checking in and out Won’t be back .. less than enjoyable stay sadly!