New Lanark Mill Hotel, New Lanark

Stayed 24th September 2023

Nice hotel. Food was lovely. Only problem was restaurant seemed short staffed. We finished starter and had to ask for my son starter as it didn’t arrive. Breakfast- we arrived and the buffet was needing restocked, this didn’t happen for about 40mins. We waited almost an hour for our cooked breakfast. No towels in swimming pool when we arrived and no staff to provide these. Had to go to room to get towels. The floor round the Jacuzzi was dirty, think someone must have been in with muddy shoes.

Stayed 9th September 2023

Very relaxing stay , with my wife, the staff were friendly and helpful all throughout our stay , great food and clean tidy rooms, pool facilities excellent, great atmosphere, chilled out weekend ? will be back

Stayed 9th September 2023

Very relaxing stay , with my wife, the staff were friendly and helpful all throughout our stay , great food and clean tidy rooms, pool facilities excellent, great atmosphere, chilled out weekend ? will be back

Stayed 12th August 2023

The hotel is nice however, the staff are miserable and the service is poor. I felt from start to finish that my husband an I were an inconvenience from check in to check out the next day. We were left sitting whilst 4 other tables were served before us for breakfast, no apology given. I've left feeling very disappointed and would definitely not recommend this hotel to friends or family.

Stayed 14th May 2023

Review of stay on 30 July 2023 Very disappointing DBB break, will not be back again. We have had many stays here, always with excellent food and service, see my 5 star Tripadvisor review from 26 April 2017. This visit was extremely disappointing, and I spoke to head receptionist and emailed manager before checkout, was told he would contact me. I have held my review for a week and there has been no response.My email is below. “Dear Mr Stirrat We have stayed here for many years, looking forward to our meals in particular. This latest experience has been totally disappointing. Notes attached. I look forward to your comments. Meals at New Lanark: Dinner: Smoked Haddock Gratin extremely salty, too much mash, and lack of fresh seasonal vegetables; Melon starter - some fruits very hard; Items unavailable on menu: Burgers and some other items. Breakfast: Items unavailable: Salmon; Sauce for eggs Benedict and Florentine; Waffles; Vegetarian sausage; No jams available (waiter said would check basement); Juice glasses dirty; Cereal bowls removed as dirty; Toasters not working properly; Full Scottish had three tiny dry mushrooms, very small portion of haggis; Other customers received fried eggs instead of ordered poached eggs Waitress when we complained said you are transitioning with chefs! Reported to head receptionist, unable to deal with in absence of manager.” Sad that the hotel standards have fallen so much. The receptionist did process a £30 refund on departure, covered the £22.50 paid for a bottle of wine from the very poor wine list (4 white, 2 rose and 4 red). Felt particularly sorry for breakfast waitress, reciting the litany of what was not available to each arriving table. Really no excuse for so many failures. UPDATE: After 2 weeks and a formal complaint via Myhotelbreaks I have received an email from Mr Stirrat, with profuse apologies, but no real explanation except supplier and staff issues. Unfortunately too little, too late. We will not be back. Thanks to Myhotelbreaks for their assistance, will certainly continue to se their services

Stayed 30th July 2023

Lovely hotel and lovely staff, food was excellent. Will certainly be back.

Stayed 29th July 2023

We had a wonderful time at New Lanark mill Hotel. Everything was fantastic,& we will definitely be back

Stayed 22nd July 2023

Had a lovely stay in the Harmony Suite. Had a lovely meal in the restaurant. Breakfast was a let down. Were told the chef failed to turn up and somebody else was cooking breakfast. Very disappointing as the sausages were not cooked and were practically raw and everything else was cold. The 3 I have given for food is with regard to the breakfast.

Stayed 17th July 2023

Perfect setting all lovely and clean. Excellent pool sauna etc. Evening meal was delicious as was breakfast. Everyone friendly and keen to be of assistance at any time. Walks were well sign posted and really lovely. Will certainly be back

Stayed 14th July 2023

Brilliant stay pool was amazing as was the food, we stayed on a dbb stay two courses fabulous

Stayed 14th July 2023

Brilliant stay. Great food. Lovely room with amazing views. Nice pool. Friendly, helpful staff. We'll definitely be back!

Stayed 7th July 2023

This was our fourth stay at New Lanark Hotel and a fabulous deal on MyHotelbreak. The place is spotless, the pool/spa area very nice and the Spa Manager Vikki was very friendly and helpful. All the staff we met were very pleasant and professional, clearly an ethos filtered down from the management style. Always enjoy my time here.

Stayed 28th June 2023

Spent another 2 nights at our favourite hotel, on 28th & 29th June. We upgraded to a deluxe room. We feel it is worth the extra to get a nice big room. The room had been revamped & had a lovely new carpet. We were on the 6th floor so unfortunately our view of the river was restricted due to the hight of the window sills but otherwise we were very happy with our room. On our 1st night, dinner service was very slow. The restaurant was busy & everyone appeared to be waiting quite a while. I think there may have been a staffing problem in the kitchen, but not said. We waited over an hour for our main course which we really didn’t mind but when it came it was very disappointing. My steak was way over cooked & the thick cut chips tasted horrible. Not sure if it was the potatoes or the oil they were cooked in. Our 2nd night dinner was served much quicker & was all lovely. We both ordered eggs Benedict the next morning but there was no sauce so we had the cooked breakfast which was nice & freshly cooked. The next morning we ordered eggs benedict again but there was still no sauce! Lots of people ordered eggs benedict that morning. Why was there no sauce! 1st morning I could forgive but the 2nd morning was unforgivable. It’s not hard to make hollandaise sauce, you can even buy it in jars. If you don’t intend to have hllandaise sauce remove it from the menu. We did enjoy our stay here as usual but there were just a few niggles. I believe they are having staffing problems. We might leave it a bit longer till we return. I do hope that eventually it can return to the 1st class hotel is used to be.

Stayed 29th June 2023

Lovely room, very clean, staff good, dinner lovely, breakfast not so good.

Stayed 28th June 2023

First visit and it was excellent. All staff extremely friendly, food outstanding and room great with lovely view. Leisure complex first class and again friendly helpful staff. Will hopefully return

Stayed 26th June 2023

Beautiful setting and loved the old mill heritage centre which the hotel is part of. Hotel itself is smart with lovely large rooms and beautiful views of the river. The spa is lovely as is the restaurant but unfortunately our meals were served a bit cold and no offer of sweets or coffee, just handed our bill. This however did not affect our delightful stay. Breakfast was excellent and all staff were delightful. Well worth a visit and great value for the money.

Stayed 25th June 2023

Came to help celebrate my sisters 40th wedding anniversary. Had a wonderful stay. Rooms are large, very clean and so comfortable. Had a lovely meal in the restaurant. Staff are all so friendly and nothing is too much trouble. Enjoyed it so much I've booked to come back for my 60th birthday in October.

Stayed 24th June 2023

Superior venue. Absolutely fabulous ambience with lovely relaxing background music. Friendly, helpful staff throughout hotel with all services (reception, room services/cleaning, catering and waitering as well as leisure services) and beautiful food with various options available. Spotlessly clean bedrooms with very comfortable surroundings and nice decor and toiletries provided. Breathtaking external environment and landscape with lovely walks. Tremendous atmosphere whilst holding the traditional aspects of the location. Great leisure pool and suite. I leave New Lanark refreshed and revitalised MY LITTLE PIECE OF SCOTTISH HEAVEN!!

Stayed 23rd June 2023

Staff were very friendly and helpful, food was tasty, lovely situation for hotel. Second visit, still not managed visit to heritage centre.

Stayed 18th June 2023

Lovely hotel and staff

Stayed 21st June 2023

Had an amazing over night stay here. Staff were very friendly and helpful and the food was delicious!! Best scrambled eggs I've ever tasted ?. Room was spotless and the views are stunning. Will definitely be back soon.

Stayed 18th June 2023

Staf very helpful. Staying on a 2 night dinner b&b, would like the choice of main and dessert and not have to take the starter and main, apart from that the food was good except for breakfast, not very impressed with food that has been cooked and lying under a heat lamp or in oven.

Stayed 15th June 2023

We had a lovely overnight stay. Very nice hotel in a wonderful location. The room was lovely with 2 beautiful windows with views of the river. We enjoyed dinner and breakfast in the restaurant. We also enjoyed the pool and gym.

Stayed 28th May 2023

Another successful stay at one of our favourite places. Room large with two very comfy double beds and a view over the river. Leisure club needing a bit of tlc but always nice to get a swim. Dinner delicious as always. Lovely to see John the General Manager back.

Stayed 11th June 2023

Lovely hotel, surrounding area great and lots to see and do! Comfy bed with fantastic view, nice traditional evening meal options of good quality! Could benefit from an outside bar area in good weather but that would be my only suggestion for improvement. All the staff members we dealt with were lovely and very helpful. Good breakfast!