Riverside Lodge Hotel, Irvine

Stayed 10th November 2023

To say i was disappointed was an understatement especially as we had visited once before in January 2022 and had a great experience. We arrived on Friday, The room we were given was an a-joining room so we could hear all the noise from the room next door, we could hear their conversations and if we could hear them, then of course they could hear us, we had thought about just leaving and going home and the only reason we didn’t is because we had had a few drinks and couldn’t drive. We stay in Livingston so it’s over an hour to get to the hotel but as have stayed previously we thought it was worth the travel even in rush hour. The walls are so thin that you can hear people switching the lights, plugs on next door. The doors are so heavy that everytime someone entered or left their room, the door would slam, There was kids running up and down the corridors making such a noise. If there are cameras in the corridors then they can check this, by the time i reported it, they just have got fed up and stopped. We had came for a nice dinner some drinks and a relaxed night, we didn’t get that due to the noise and also kids running about outside in the wee arch aswell without a care in the world. The food in the evening was nice but for breakfast it was just a let down, there was queue for the buffet and after lifting a plate to give to my husband it was so hot that i burned my finger and it was red raw and painful. When i asked for a cold pack i was told there was none and the best she could do was a glass of ice so i made do however in a situation like that a manager or first aider should be called to check all is ok, if it had happened to an elderly person it could have been a lot worse, i did speak to the restaurant manager on the way out and bring it to her attention, now back to the breakfast, for each of us it was disappointing, there was about 7 of us standing waiting for fried eggs, it wasnt very organised and when the eggs came by time it got to us there were only broken ones left and one slice of toast, we had been waiting a lot longer than what we should have, we’ve stayed at other hotels and the buffet has been a lot more organised, the link sausages were really dry and tasteless, there was no square sausage which was also disappointing. The whole experience was so disappointing. I did speak to the receptionist before leaving and she as given a card to message the manager directly as she was off. We book with my hotel breaks all the time and always have a great time, never ever had any issues but this time was different and feel i need to give an honest opinion.

Stayed 9th November 2023

Had a very relaxing stay , with excellent food and very friendly staff

Stayed 10th November 2023

stayed for the 3rd time and couldn’t be happier. the rooms are so clean and spacious, we got ungraded which was a nice surprise. all three times were the DBB deal and the food was of such a great standard would 100% recommend!

Stayed 9th November 2023

Stayed twice now on different weeks = both nights very good. Staff helpful and food very good.

Stayed 8th November 2023

Thoroughly enjoyed our stay in Riverside Hotel. Lovely big room with two king sized beds and patio doors leading out to garden area. Only downside was lack of chest of drawers and shower which was difficult to operate. Overall a great stay at excellent rate. Real value for money.

Stayed 9th November 2023

Had a great over night stay. Food was amazing and staff so friendly and helpful. Defo be booking to stay here again xx

Stayed 8th November 2023

Top notch hotel. Great staff. Friendly and helpful. Food was just lovely. Well presented and piping hot. Our room was clean and modern. Big walk in shower. Room 139. Outlook to fields. Beware very long corridor if you have mobility issues. Good base for visiting West coast beaches such as Ayr Troon and Largs. Indoor koi carp fishpond at restaurant entrance. Very comfy bed and pillows.

Stayed 9th November 2023

Stayed Mon 6 Nov 2023 to Fri 10 Nov 2023. Made 4 one night bookings through My Hotel Break. Everything was excellent. Recommend the steak pie! Well staffed with competent professional people.

Stayed 9th November 2023

Had a lovely time at the Riverside Lodge in Irvine, the staff were lovely. Unfortunately the only reason I wouldn't stay again was due to the fact that the mattress was really to firm for me so didn't sleep. One of the waiting staff took our main plates away and asked if we had ordered our dessert and we said we had but instead of going to get it she stood and spoke to the couple at the table behind us for nearly 15 mins that we just decided to cancel the dessert so disappointed in that.

Stayed 7th November 2023

Great hotel with very spacious rooms Excellent breakfasts and dinner Super service at all times This hotel deserves a 10/10

Stayed 8th November 2023

Staff attentive Food good ( although not much choice on dbb break )

Stayed 7th November 2023

My wife and I had a great overnight stay here it was fantastic. The reception staff were great and the waitress at dinner was really nice bar staff brilliant even had a laugh with cleaner in the morning before we left .The room was great and bed was one of the best I've slept in.we will be back

Stayed 7th November 2023

First stay for a birthday break. Lovely entrance and foyer. Warm welcome by reception Allocated room 221 near the end of hallway. Comfortable room, wine on arrival. Hairdryer, safe, iron and ironing board available along with a selection of toiletries and tea/coffee facilities. Bathrooms a little tired and dated but perfectly functional. Bed comfortable, thick duvet and plump pilows and a lovely warm room. Used restaurant for meal and breakfast. Good choice of options and food good. Bar prices a little high but probably on a par with others. Nice grounds, busy hotel with repeat custom. Would return

Stayed 4th November 2023

A nice clean, well maintained hotel with friendly bar staff, reception staff and restaurant staff. Unfortunately the restaurant lets the side down. The waiters/waitresses are not well trained and the food is limited to 5 starters and 5 main courses. All of which we would not have chosen if given the full menu. We ordered a £30 bottle of wine with our meal each night. The wine was nice but the service wasn’t up to standard. Having the bottle put on the table without even opening it and asking for the wine to be tasted isn’t up to 4 star standard. A little training from the restaurant manager is needed. Also, get rid of the set menu and put a supplement on the full menu. Most people would be happy to pay more for food they want. If we had known we would only be given a choice of 5 things we didn’t like, we would never have booked. Apart from the small things above, the hotel is very good.

Stayed 5th November 2023

Amazing value for money. This must be the 6th time we have stayed here. Highly recommended

Stayed 3rd November 2023

Excellent stay again, better room this time

Stayed 3rd November 2023

We had a fantastic 2 night stay with my brother and his wife. The rooms were big lovely and very clean. The meal on the first night was class and the breakfast the nxt day and the day after was good quality food and food was hot and you had as much as we could eat. Would definitely return to this hotel as we have been a good few times now. We would recommend it to our family and friends

Stayed 4th November 2023

Lovely hotel, years since iv been,smashing welcome from receptionist, she checked us in and our rooms were ready… lovely view…ground floor room 133&134 both twin rooms with 2 chairs in each…good size & plenty storage…very clean…nice dinner at night from young pleasant staff…breakfast in morning usual buffet style , a few things running out but replenished quickly…will defo be back thankyou

Stayed 3rd November 2023

Food was amazing and the accommodation was lovely

Stayed 3rd November 2023

Had a lovely stay very nice room wirh patio doors ..food was delicious as always have been many times to Riverside The staff are a credit to them they are very efficient polite And always busy doing something or other

Stayed 2nd November 2023

Stayed overnight. Lovely hotel. Very large room. Dinner was delicious as was breakfast. All staff very attentive. Shower was great with plenty of towels available as well as toiletries

Stayed 1st November 2023

Love hotel as usual food was 1st class

Stayed 24th October 2023

had a lovely stay all staff very helpful and polite

Stayed 31st October 2023

Excellent stay great value, staff lovely and food excellent.

Stayed 31st October 2023

We really enjoyed our overnight stay at this hotel. We were allocated a lovely double room with 2 king sized beds. Our 2 course evening meal was really tasty and had quite a few choices also. In the morning it was a case of eat as much as you wanted from the cold and hot side with excellent choices . Fruit juice / milk / tea and coffee were all to hand . For a total cost of £79 with a large bottle of red wine in your room this is a deal second to none!! We will be back! All the staff we spoke with were very friendly and helpfull.