Riverside Lodge Hotel, Irvine

Stayed 27th January 2019

Fine for price we paid

Stayed 26th January 2019

had a very pleasant stay. all the staff very helpful. had a wonderful dinner in very good surroundings the refurbishment of the ground floor is done to a high standard. bar area had a great atmosphere and reasonably priced. will certainly be back hopefully get a refurbished room next time.

Stayed 26th January 2019

We have stayed here 4 times and to be honest this was the least enjoyable stay. Main issue was with dinner service or lack of, 1 hr 15mins between starter and main course is not acceptable and we were not the only ones. Breakfast was a bit of a shambles also, had to wait for a table, wait for plates, wait for bread, wait for cups, wait for food etc. seem to be nothing but very young staff with no senior supervision. Unsure if we will return.

Stayed 26th January 2019

Lovely hotel. Rooms very clean. Staff really friendly, had a great overnight stay, would highly recommend

Stayed 26th January 2019

The Aaron suite was beautiful! Food was lovely, Reasonably priced bar & friendly staff. Would return to this hotel.

Stayed 25th January 2019

Lovely hotel but the rooms need upgraded too they look worn out compared to the rest of the hotel

Stayed 25th January 2019

Room was terrible with holes in the wall and a drip in the bathroom. Tv was also temperamental! Went for breakfast in the morning it was a buffet but most items were not warm! Not what I expected!

Stayed 19th January 2019

hotel has been refurbished from my last stay and it is lovely our rooms were clean the only downside was breakfast as not enough food out had to wait a while for things to be replaced also food wasn't warm

Stayed 19th January 2019

Gorgeous hotel where renovations have already been done.Our room was the one Not renovated,old fashioned but big & spotless clean.Very enjoyable stay and would return.Staff very nice too.Added option for 3 course meal for £20 but wasn't told it was a 'set menu, so would just have Normal menu next time as I am a bit fussy.

Stayed 13th January 2019

We enjoyed our stay at the Riverside Lodge Hotel, Irvine. The room we had was good and suitable for us and our dog. The bathroom was also good. The two dinners we had were first class, but the breakfasts were not as good, depending when you went, some food trays were empty. The staff were friendly and helpful. The problem I had while staying at the hotel, I slipped and fell, on the polished marble foyer, splitting my head open. Two guests and 2 members of staff came to my assistance and a member of staff gave me first aid and did not need to go to hospital. I hope the incident was put into an accident book. We did not get our free bottle of wine, as per our booking. The only other comment, we felt it was excessive to charge £15 per night for our dog, when we bring covers for beds and waterproof mats for his food and water dishes and is never left alone in the bedroom.

Stayed 14th January 2019

The hotel was very nice and staff were very friendly. The breakfast was not the best but the staff were very accommodating in the dining room

Stayed 13th January 2019

Hotel is being upgraded. The lobby and bar area is very smart. The deal we got was excellent.

Stayed 7th January 2019

Rooms dated but clean. Bar and lounge areas beautiful. Very stylish

Stayed 6th January 2019

one night sunday saver excellent value ,stayed in well equipped disabled room ,very impressed.staff very good and no complaints with the quality of food ,also great surroundings .

Stayed 28th December 2018

Friday 28/12: At the Riverside Hotel Irvine just now, not long checked in - main entrance/restaurant/seating area/reception all looks lovely, obviously been renovated to a high standard. The room is a great size, two double beds which is great, bathroom is nice. It’s a bit tired though, bit dark and dull, worn chairs, marks, scuffs and chips on furniture & cushions etc and we have a light that doesn’t work. Will update on food/service/shower etc as I experience it ? Dinner was nice enough, drinks service was so slow - they did keep apologising but needs sorting. I had a burger which was very pink - was just told they were cooked medium not really my taste for a burger but again it’s personal opinion. Starters were lovely, brownie in the sundae was horrible, actually inedible. Drink selection and prices from the bar are fab! Saturday 29/12: Bed was reasonably comfy, wee bit hard but that’s personal opinion. Nice blackout curtains so got a good nights sleep. Breakfast was on until 10am so arrived about 9:30. Only two members of staff on and it was quite busy so waited about 5 minutes to get sat down. Buffet breakfast with cereal, pastries, toast & cooked food: tomatoes, potato scone, bacon, sausage, scrambled egg and beans. The cooked food was a bit luke warm and a few of the items were empty and slow to be replaced. Ordered fried eggs from the kitchen. Food was tasty enough. Seem to be a lot of issues with the tea and coffee constantly running out and being slow to be replaced (I don’t drink it was just next to the self serve table it was on). We went out for the day and got back at 4pm to find the room hadn’t been serviced at all. We had no toilet roll, no toiletries, bins weren’t emptied beds weren’t made. Phoned reception who said they’d get someone in to sort it out and they were sorry - that was it... very poor standard there rather disappointing. There were so many trays of dirty plates and glasses etc in the corridors all night and day, wasn’t very pleasant to see. Sunday 30/12: went for breakfast about 9:30am again, no fresh orange juice out, no bread out and half the cooked food dishes empty and no tea and coffee by the looks of it again. Once that was all sorted had a nice breakfast as the food it tasty enough. Checked out easily and went on our way! Overall for paying £54.50 I can’t complain too much but there are some things I would expect as standard in any hotel that were a bit disappointing here. I think it could be fabulous but definitely issues to iron out. I’m sure people have had an amazing time here, I’m just posting my personal experience this weekend! I wouldn’t rush to return but if I was heading back to Irvine I would definitely give it another chance.

Stayed 24th December 2018

What a difference to this hotel from last year,they have revamped the entrance,the dining and lounge area it's beautiful and very welcoming.The staff were very helpful and the service on Christmas Day was impeccable well done to all.We had a lovely stay thank you

Stayed 21st December 2018

I stayed here with my partner from 22nd December till 24th December. We had booked The Arran Suite, on getting to the room we were disappointed to find a bottle of Buckfast lying near our door, not the best of welcomes. Once in the room, we were really happy at the standard of the room. It was a pity that the heating wasn't working and after speaking with the manager, we were moved/upgraded to The Riverside Suite. The only word to describe this suite is wow. 2 bedrooms, 3 toilets, jacuzzi bath, 2 sitting rooms and a balcony. The place is huge. It was that good, we didn't want to go out. We ate the first night in the hotel and we both enjoyed the food. I know the hotel is in the middle of a refurbishment but if they replicate the standard of the bar, foyer, restaurant and suites then the hotel will be top notch. The only thing I would say is that the pictures online of the suite dont do it justice.

Stayed 22nd December 2018

Fantastic hotel food was exceptional very impressed definitely be back

Stayed 15th December 2018

Hotel was lovely but due to work going on in hotel our room had no heating, only a little electric heater which was not warm enough. Once heating is fixed it would be nice to go back and enjoy a nice warm room that you could relax in, not have to sit down in lounge to keep warm. Apart from heating the stay was lovely, staff lovely and food was delicious. I would definitely recommend this hotel but maybe best to go in summer time till they get work completed and get heating sorted.

Stayed 11th December 2018

on arrival only one room had been booked instead of two. The public areas have been upgraded and are lovely but the bedrooms were disappointing. The menu was not what we were expecting, again disappointing. We enjoyed our visit to Dalgarven mill, well worth a visit.

Stayed 7th December 2018

Thats us stayed here several times now. Cant fault the location, accommodation , food or the staff. Would recommend to anyone.

Stayed 7th December 2018

Fantastic hotel. Great location and helpful staff. Would definitely recommend and will return after the year.

Stayed 2nd December 2018

Been going to this hotel for a few years now and always got a warm welcome from the staff who are second to none in our opinion. The last visit (DBB)we were in was one of the refurbished rooms which was very well appointed and a pleasure to stay in. Unfortunately we did not take to the new menu which did not accommodate what we liked. The newly refurbished restaurant was very well decorated but due to the openness of it flowing through from the entrance hall we thought it could have done with a bit more heating in that area. Its actually one of our favourite hotels but will do bed and breakfast the next time.

Stayed 1st December 2018

Had a very enjoyable stay here Restaurant and bar area was beautiful. Service was really good and food was lovely. Room was ok not refurbished yet and only negative is the blow heating which is the only way of getting warm ..room was very cold wen we got in at 3pm in Dec ! Would definitely go back and would love to try the afternoon tea there !

Stayed 1st December 2018

Lovely big hotel. Refurbished areas are beautiful, can’t complain about rooms clean big, will be fabulous once finished. Staf lovely especially reception. Food good, been a few times will be back again