Riverside Lodge Hotel, Irvine

Stayed 23rd October 2015

the stakes we ordered our first night there smelled so bad we had to send them back to the kitchen. we were offered something else from the menu which we enjoyed.I spoke with my daughter when we came home and she was saying it might have been the wooden board the steak was served on that smelled bad. Maybe something for you to think about if this has happened before,I personally prefer my food on a plate.

Stayed 23rd October 2015

Friendly staff very efficient nothing was to much trouble, dinner and breakfast was excellent, bedrooms spacious and clean. We would stay here again.

Stayed 16th October 2015

Thoroughly enjoyable stay at the Hallmark Irvine. Friendly and helpful staff on reception and in the restaurant. Rooms were clean and of a good size.

Stayed 16th October 2015

Another great weekend at this hotel,faultless as usual

Stayed 16th October 2015

Hotel staff very friendly and food good (not great choice on set table menu) but nice. Bathroom was bit run down and need upgraded. Bedroom was ok but needs to be upgraded.

Stayed 3rd October 2015

Great week end everything great only complaint was the heat in the bedrooms. Air conditioning no working, would not stay again until the problem is sorted but everything else fabulous. Staff are doing a great job cannot fault them at all.

Stayed 2nd October 2015

loved the massive bid bed, has such a great sleep. Had dinner on the Friday night in restaurant and the Prawn starter and Main Salmon linguine were beautiful, great service from entry to hotel until leaving. Heather at the bar was such a peach, made us feel so at home as did Gary, Kellie and Ellie.

Stayed 16th September 2015

Pleasant, cheerful and helpful staff.Special mention must go to the young dark-haired(in a pony-tail)lady who attended to us at meal-times and was unfailingly polite and very industrious - always on-the-go. Happy that our request for a view was indulged and we overlooked the lushly green golf-course. Also glad we were able to open the window a little distance as it got a little warm and stuffy, and we didn't realise until too late we could've asked for a fan - so perhaps that should be made more prominent. The room itself was fine for our purposes;clean and tidy though perhaps in need of a bit of a TLC touch-up round the edges.The bed however(or should I say beds, as what we originally thought was a super-king was two single mattresses together)had most definitely seen better days. There was no life left in them and you were quite aware of the large coiled springs under the surface. However, we were only there a couple of nights, and we slept well enough in spite of that. Breakfast was fine.We were a bit disappointed there was no muesli to be found, or croissant - but maybe we were too late down and it was all gone. Our evening meal was very good - delicious and well presented, and made-up for the lack of mattress quality somewhat. We got a good deal through Classic Britain so feel we got value for what we paid.

Stayed 6th September 2015

staff were excellent very pleasant made the stay enjoyable I would use this hotel again bedrooms would benefit from a walk in shower as the elderly find it difficult having to get into a bath

Stayed 4th September 2015

For the money you really cannot fail to be impressed. Good hotel, Good location, Good food, Great staff and all at bargain bucket prices. We had a great weekend.

Stayed 30th August 2015

bedroom let down by lacking of air conditioning, with a small window opening the room was unpleasantly stuffy. only one bedside table. bathroom badly needed an upgrade. a change to a walk in shower would an improvement. as always staff were first class, very friendly and professional.

Stayed 26th August 2015

We had a lovely time for my Husbands 75th. Birthday

Stayed 23rd August 2015

Rooms were clean and comfortable and staff were very courteous and helpful. Not sure I would grade it four star but for the amount we paid for our break it was very good value. Would recommend.

Stayed 2nd August 2015

Love menzies irvine, been a few times now, although was dissapointed in the new menu types, not much of a choice for main meal, on one menu, so had to choose from the other and pay extra, but still enjoyed our stay, room was smaller than previous but nice enough, bed was very comfortable

Stayed 1st August 2015

Great stay at Irvine,been several times

Stayed 1st August 2015

Easy check in, nice room, good breakfast and dinner, will return.

Stayed 1st August 2015

Bedrooms are comfy, could do with a freshen up. Dining room chairs a bit scruffy, otherwise it's lovely. Staff are very friendly . Good value break.

Stayed 30th July 2015

Staff were friendly and helpful. Bedroom needing a bit of TLC. My main concern was the quality of the food. My husband and I both had an 8 oz. Sirloin steak priced at almost

Stayed 18th July 2015

Definitely not 4*

Stayed 17th July 2015

The room was lovely. Although we had a long walk to get to the dinning area. Disappointed with the food. I ordered a prawn cocktail which was tasteless. The prawns had been frozen and left to defrost, as the water was still in the prawns when eating. My main course was okay, although I had to ask for a spoon for the Parmesan cheese. Did not like the fact that the other main course of Haddock was served on a wooden board, as this type of board is a haven for bacteria. The chips were also raw in middle. Breakfast was okay. However items seemed to be slow in getting replaced, as we had to wait both mornings for breakfast to be replenished. This hotel rating was supposed to be a four star. However I do not think this is a true reflection, as it is more in line with a 3 star. There are no additional leisure or Spa facilities that would make it a four star rating. We dined out on our second night. Which was a good choice. This hotel seems to be good at catering for wedding parties. However this is at the detriment of the other hotel guests. If the they managed to balance this out then the hotel would be a lot better. If I was to go back to this area again, then I would look at alternative hotels.

Stayed 17th July 2015

Hotel lovely staff excellent

Stayed 17th July 2015

just backfrom another weekend break at the menzies Irvine hotel, love this hotel, great food clean and comfortable, very nice staff, no complaints at this hotel, stayed in march and loved it, that's why we went back and will defo be back again

Stayed 17th July 2015

Excellent service.The test of a good hotel is how they deal with customers problems. We had a small complaint about our room. We were immediately visited by Gary, the duty manager. He solved the problem quickly and too our satisfaction. He also sought us out the next day to ensure that everything was OK. Top marks for service also to restaurant staff who in spite of dealing with 5 coach parties at the same time were quick, efficient and friendly.

Stayed 18th June 2015

lovely and roomy hotel with plenty space the staff were very friendly

Stayed 16th June 2015

Great value break,hotel staff attentive and pleasant and accommodation clean and comfortable. Would definitely return.Classic Britain great company have booked several breaks through them highly recommend