Riverside Lodge Hotel, Irvine

Stayed 23rd February 2019

We arrived before 3 as we wanted to watch the rugby. No problem. The receptionist told us we could leave our cases. We came back after the rugby and checked in no problem. On arrival at our room it was evident that someone was staying in this room. Back to reception and the guy knew right away and apologised. He decided to upgrade our room to the Riverside Suite for the inconveinnce. (We weren't even bothered). We were going to have dinner and then head off to town for a night out. Didn't happen. Dinner and then back to the best jacuzzi I've ever had. We came out of the jacuzzi like prunes. Dinner, breakfast, and all the staff were fantastic. We will certainly be back.

Stayed 21st February 2019

Very friendly welcome at reception. Fantastic refurbished lounge and dinning areas, well spaced out but cosy at the same time. All staff that we came across were very friendly and chatty, made us feel very welcome. The food in the restaurant was fresh, tasty and well presented at dinner and breakfast. Would definitely return.

Stayed 19th February 2019

Hotel very nice. Reception and dining room lovely. Dinner in evening was excellent but breakfast could have been hotter and toaster was very slow to toast the bread. One side of it did not work at all. Room was nice but had not been refurbished. Good value for money though.

Stayed 19th January 2019

Third stay at this hotel and find it excellent value for money. Peaceful and relaxing stay.

Stayed 15th February 2019

Hotel foyer bar and restaurant really lovely. Hotel room a bit dated but clean. Staff very nice. Breakfast a bit chaotic I had a beef burger hitch was quite dry.

Stayed 14th February 2019

This hotel was priced very cheaply = just as well.

Stayed 10th February 2019

The changes being made at the Hotel are amazing and the restaurant and lounge are gorgeous. Still to do the bedrooms which will just finish the job nicely. Enjoyed our stay although could not book dinner till 8.00 pm due to them being busy and the lady on reception could do with some lessons on how to deal politely with customers especially as she is the first contact when you enter the hotel Great value, will be back and would recommend.

Stayed 10th February 2019

Hotel reception and bar is beautiful, food in restaurant was great , staff really friendly and helpfull , rooms are a bit dated but from what i hear these will be getting refurbished . Overall i had a great night .

Stayed 9th February 2019

A great night away. Check in was fast, efficient and friendly. All staff were courteous. Food was delicious. Will definitely book again

Stayed 9th February 2019

Lovely hotel recently refurbished, food was lovely in the restraunt and staf very friendly and helpful. Only negative was the fire alarm went off during the night and we found it hard to get back to sleep but nothing the hotel could have done about that. We have booked another visit in a few weeks so looking forward to going back hopefully get a good sleep.

Stayed 8th February 2019

Had a great 2 days at the Riverside hotel, staff were great, food yummy, will definitely be back x

Stayed 8th February 2019

We enjoyed our stay very much lovely hotel been before will be back again staff very helpful would highly recommended

Stayed 9th February 2019

Very good stay and a beautiful place too. Food and tails are amazing, definitely be back.

Stayed 9th February 2019

Lovely hotel and good food .

Stayed 8th February 2019

Public areas were superb. Enjoyed our dinner. Breakfast was a bit basic. Our room needed a little TLC. Bed was a bit hard. All in all good value for money paid.

Stayed 8th February 2019

This is an excellent hotel been previously highly recommended

Stayed 2nd February 2019

Booked this last minute for 1 night. Brilliant price. Hotel was lovely and staff very helpful. Rooms were cosy and comfy. Breakfast was chaotic as it was very busy, causing large queues and food/plates/glasses running out very quickly and also food running out. The staff did inform the kitchen and tell guests it would be 'on it's way shortly', but by this time the other food was on the plate and getting cold. What we had was tasty and this would not put me off going again. Irvine a 10 minute walk away so plenty to do if you want to get out and about without taking the car.

Stayed 3rd February 2019

Hotel lovely though but disappointed at dinner as we waited 1hour for our starter after complaining we were offered a complimentary drink then next morning we found breakfast very sp they was at 8 15 and breakfast did not end till 9 30

Stayed 1st February 2019

Had a brilliant break at the Riverside, has been beautifully refurbished in reception and restaraunt, believe rooms are next.. staff were very helpful and dinner was really good, was great to see the place as busy, have stayed ag often and trying to get in this weekend again but fully booked

Stayed 2nd February 2019

Arrived before our check in time, our room was ready, staff were all lovely and couldn't do enough for us, Our room was lovely & clean,fantastic size with 2 Double beds seating area, flat screen tv, tea/coffee making facilities,iron & iron board in the room,Had our dinner in the Hotel it was lovely & staff quick efficient bring it out, The only downside is the breakfast lye out it was terrible cereal, juice, was aside the hot food so had to que to get breakfast, if you wanted fried eggs or any other requirements you had to ask for them which was I nightmare as other food was buffet style. Would definitely return back. One more thing my partner fell all his length in the Car park it was very icy and hadn't been gritted he is in alot pain, he has chipped his tailbone which is going to take a good few weeks to heal nightmare.

Stayed 20th July 2018

lovely place even although there was building works you didnt really notice them. staff were exceptionally friendly service was really good. will return to this hotel

Stayed 2nd February 2019

Lovely stay only downside was breakfast service

Stayed 1st February 2019

This refurbished hotel looks fantastic with rooms and public spaces being very tastefully decorated and in immaculate condition. Food and service were also excellent.

Stayed 31st January 2019

Excellent at present but will be stunning when upgrading is completed

Stayed 19th January 2019

When you enter the hotel the new reception area and bar looks amazing, great to relax and enjoy a drink and snack. The room was very disappointing. Dated, cold and stains on the bed sheets and covers. I understand it will take time to update the rooms, but there is no excuse for stains on the bed sheets and covers. Due to the extremely slow service in the restaurant on our last stay, we chose to eat out on this stay. When we spoke to the staff, they told us that management are not employing enough staff to cope with the amount of guests, and as there was a wedding taking place the bar and restaurant were suffering as a result. When we eventually received our food it was very tasty, but having to wait for over an hour between starters and mains is unacceptable. I did email the manager, and he replied to thank me for the feedback and said he would phone me to discuss my concerns, that was a few months ago and I still have not received a phonecall.